Don Hewlett Chevrolet Buick

This salesman is a liar I bought a 2013 Silverado and was told I had a 2 year bumper to bumper warranty. My dash cracked in 2 places, I called the dealership and was told a d I bought a 2013 Silverado and was told I had a 2 year bumper to bumper warranty. My dash cracked in 2 places, I called the dealership and was told a different story about the warranty. He flat out lied to me. Don't believe what they say. They are liars and crooks. They have no honor or integrity. David Baxter More

New Tahoe/dealer disappointment We've had several Tahoes over the years and most bought from Don Hewlett. Have never had a problem with comfort of the seats but obviously the new Tah We've had several Tahoes over the years and most bought from Don Hewlett. Have never had a problem with comfort of the seats but obviously the new Tahoes have been redesigned with less comfortable seating. we Traded our 2013 Tahoe for the 2016, the seats in the new Tahoe are much harder with less cushion and cause my wife a lot of pain. After just driving it home and the next morning she had a pinched nerve. Called the dealer back early the very next day after purchase asking if there was some way we could return this vehicle and look into something else. They refused and didn't seem to care about my wife's health at all. Saying the deal was done, sorry. We've done a lot of business with Don Hewlett and never expected they would not even help work with us to find something my wife can comfortably drive without pain. But I guess it's all about the money not really the customer satisfaction. So now we have a brand new vehicle she cannot drive. We also have specialty license plates that should have been taken off the old Tahoe and put on the new Tahoe. When my wife asked the dealer about doing that he said they no longer do that. Said we need to go to dmv. Drove to the dmv and After sitting for 45 minutes the dmv told us the dealer should have taken care of switching the plates the day of purchase. Not a happy customer. More

This service center is a SCAM!! I took my 2012 Chevy Camaro, still under factory warranty in to this service center because it completely died on me for no reason after a doctor's ap I took my 2012 Chevy Camaro, still under factory warranty in to this service center because it completely died on me for no reason after a doctor's appointment. There was no reason for the car to die... no lights or radios were left on and it was running fine with no issues just minutes before it went dead. I was told by this service center that it was just a dead battery, probably because of the cold weather, and that they would replace the battery for free and send me on my way. At the time, I did not realize that my factory warranty was going to run out only 4 months later. Sure enough, several months later, after my warranty ended, my Camaro died yet again. Same circumstances as there was no reason whatsoever for it to keep dieing (no lights left on, not running it without the ignition on, etc.). So I called this service center back & had it towed in a second time. I'm told, once again, that the battery was just dead, so they charged the battery & sent me back on my way. This happened several times. Car dies for no reason, they charge the battery and send me home. A battery should not go dead after only 6 months of use unless something is drawing the charge out of it... that is not normal & even if it was, it should be covered under the battery warranty regardless. This last time it died (number 4), I had it towed in and was promptly told that my factory warranty was now out, but my extended warranty was now in place, that the battery they replaced months earlier was no longer any good, it wouldn't hold a charge, and it would cost me $275 for a new battery cause the extended warranty doesn't cover batteries. When I asked about the battery itself having a warranty, beings it's only several months old, they said because it was put in under the factory warranty, it won't be covered and I would have to pay full price for another brand new battery. I asked them to look at the car and find out why the battery is being drained, it was obviously NOT a battery issue. They said okay. They had my car for 2 days with no call back telling me what they found out. So I finally called THEM back the day before Thanksgiving and was told, once again, that the battery is no good and they will put in a new one for $275. When I insisted that the battery was not the problem and asked them to figure out what is drawing the battery down, they said they'd have to keep it for 3 days, then test it for any problems, so I brought it back in the Monday after Thanksgiving and after 2 days was told, yet again, that the battery was no good and I would have to pay $275 for a new one cause its no longer covered by my warranty. Fed up and deciding that I could get the best battery on my own for far less, I picked up my car from the dealership and took it straight to the local Autozone along with my step-dad who is also a retired mechanic to buy a new battery. Before buying the new battery the dealership said I needed, the mechanic at Autozone along with my dad tested the "old" battery to see if it was a bad battery unable to hold a charge like the dealership said... and to my non-amazement, the battery was fine! No defect like Jason from the service department told me it had. First, I was lied to in order for my factory warranty to run out, then I was lied to again now that I'm on my extended warranty in hopes that they can put off finding out the real problem after all my warranties run out. DO NOT TAKE YOUR CAR HERE FOR WARRANTY WORK!! They are liars. So I am now going to take it to a servie center with a good customer rating that can find the REAL problem that's draining all these batteries BEFORE my extended warranty runs out. I wish I had checked it out before my factory warranty ran out because whatever is wrong with it SHOULD have been covered by that warranty back in January when the problem began. There is no honesty at this dealership and I will tell everyone I know NOT to take their vehicles here for any service work. And when I look to upgrade from the 2012 Camaro to the newer Supersport model, I will NOT go to this dealership for my future purchases, nor will I ever purchase a warranty from these people again. I bought every extra warranty with all the bells & whistles with this car and this is the 3rd warranty I have tried to use that has turned out to be a worthless waste of hard earned money. More