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Don Hewlett Chevrolet Buick
Georgetown, TX
2,228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,228 reviews
October 30, 2015
Read the Fine Print Over all I'm exceedingly pleased with the car we purchased! The entire staff is very friendly and my salesman was very good at building buyer confi Over all I'm exceedingly pleased with the car we purchased! The entire staff is very friendly and my salesman was very good at building buyer confidence and rupour. He really was patient with me being picky and was very nice to my 1yr old who tagged along. The front secretary was EXCEPTIONAL ? My two girls were treated like princesses and not once did we feel like they were an inconvenience to the staff. WHICH IS SAYING A LOT!!!! My only issue that bothers me is being assessed with a "dealer tax" (to compensate for THEIR inventory) and "documentary fee" that totaled nearly $200. BOTH are NOT required to be added to the cost of the vechile. If they had been explained I would have payed those fees rather than FINANCE them. The first offer on my trade in was a bit low. When I said I had been offered $500 more at another dealership, they countered with a very fair amount, which I appreciated. Still, if I hadn't been on my toes I would have lost out by $600 on my paid off trade in. In closing.. no matter how fabulous and wonderful the customer service is... this is a car dealership.. read the fine print. Don't buy the extra warranty!!! If it's offered you don't need it... if it is not offered DON'T buy that vechile! Read the fine print, ask questionsn, and remember the ball is in your court and you can travel if you want to. More
by Jessica.D.
Employees Worked With
The wonderfull lady at the front desk!!!!! I don't know her name!!!&, Lee Dickie, Jim Arnold
October 27, 2015
So Friendly and Informative I was LUCKY enough to have Roger Patterson as my salesman! Such a friendly guy, Since the 2 months I've had my new truck, I've never been happier wit I was LUCKY enough to have Roger Patterson as my salesman! Such a friendly guy, Since the 2 months I've had my new truck, I've never been happier with a vehicle. Roger Patterson has just been FANTASTIC to us, making sure everything is going alright, that I can utilize all the Things in the truck, he's THE BEST and a Blessing to Hewlett Chevrolet More
by crawford789
Employees Worked With
Roger Patterson
October 23, 2015
No Pressure I had been in search of a newer truck. Many dealerships around central Texas caught wind of my possible purchase and my e-mail lit up. One person stoo I had been in search of a newer truck. Many dealerships around central Texas caught wind of my possible purchase and my e-mail lit up. One person stood out among them, Ronnie Bradford. Yes, he contacted me but after speaking with him, something stood out. Other sales people wouldn't stop the calls / e-mails etc. You know, THOSE sales people. Ronnie was different and he gave me space and time which was a major plus. Long story short, Ronnie sold me a 2013 Chevy Silverado and I couldn't be more pleased with the way it was handled. Hewlett has a tremendous asset to their dealership. The only reason why I didn't rate an excellent was the fact I would like to see how my future dealings with Hewlett are handled. More
by beekerx2
Employees Worked With
Ronnie Bradford, Buddy Shepperd
October 19, 2015
Dealer service 2010 Impala non warranty service. Staff was very helpful. We made an appointment. We requested a loaner until repair was done. The loaner was waitin 2010 Impala non warranty service. Staff was very helpful. We made an appointment. We requested a loaner until repair was done. The loaner was waiting and ready to go when we arrived. No waiting time. My vehicle was ready to go that afternoon. We have been doing business with Don Hewlett for 30 years. More
by hollidaj
Employees Worked With
Paul Conrad
October 16, 2015
aweful Hello, Let me start off by saying I absolutely love my 2011 Chevy Duramax 2500 HD (92k miles) but I am writing you to one voice my concern about a p Hello, Let me start off by saying I absolutely love my 2011 Chevy Duramax 2500 HD (92k miles) but I am writing you to one voice my concern about a problem I am having and complain about a dealership and how they handled the situation. My truck went in the shop at Don Hewlett Chevy Georgetown Texas on 10/8/2015, it just wasn't acting right and sometime blew white smoke so while it was in the shop they did not find anything on why it blows white smoke from time to time but there was a break switch and a fuel sensor that were not good anymore. of course neither were covered in the factory or extended warranty that was sold to me. I could only afford to do the break switch ($300) at the moment because the fuel sensor was going to be over $500. let me continue... while it was there I asked if they could do an oil change and air filter replacement as well since I recently had shoulder surgery due to an on duty injury as a firefighter and am not able to. When I received the truck back 10/09/2015 from being serviced I noticed a loud clanging noise coming from my truck and also noticed that they had spilled diesel exhaust fluid all over my engine. well let me tell you I wasn’t very happy … the service guy tried to tell me that the noise I now heard is “how diesels sound”… and that I would have to wait till Thursday of this week before they could look at it .. I told him as long as I have had the truck it has never made that sound before.. He was very disrespectful and an embarrassment to the Chevy name. Anyways they treated me like I’ve never seen a truck before in my life or have been around a diesel. They say they pride their self on customer service but I was treated terrible. I drove the truck back to service on 10/10/2015 so that they could figure out yet again why it’s doing what it’s doing. On 10/13/2015I was called “BOY” and said that I need to be quite and listen by some shop guy.. I then told him to get the manager. Which didn’t help either. I’d like someone to hear my story and to know this is how they treat people over at Don Hewlett. I have specific names if you’d like them.. I had to remind them to clean the diesel exhaust fluid off of my engine that they spilled. I had to reset my oil range in my truck because they forgot, I had to remind him to check the factory warranty for the parts being serviced. They used ¼ of my fuel and got my driver side floor board dirty. I take pride in my things and have worked very hard in my life to get the things I have including this truck. I was treated awful and now there is a loud noise that they refuse to look into fixing. More
by 2011HD
Employees Worked With
eric valdez, greg grove, some rude shop guy
October 16, 2015
New Chevy Owner Jason was easy to work with and answered all my question I had, he went above and beyond to find the truck I was looking for. I will recommend him and Jason was easy to work with and answered all my question I had, he went above and beyond to find the truck I was looking for. I will recommend him and Don Hewlett to anyone looking to purchase and new car/truck. Thanks Jason and Don Hewlett for making truck buying easy again! Thanks, The Dodd Family More
by Dodd1982
Employees Worked With
Jason Venable
September 30, 2015
Excellent buying Experience!! We purchased a 2015 Chevy Camaro and we love it. Our purchase was the best I have ever experienced. First, of all I could not believe we were approv We purchased a 2015 Chevy Camaro and we love it. Our purchase was the best I have ever experienced. First, of all I could not believe we were approved and the process was seamless. Everyone at the dealership was extremely nice and they had excellent customer service. This buy was not planned and unexpected because our other vehicle went out and so I was not looking forward to the hassle that normally comes with purchasing a vehicle but Don Hewlett made it a wonderful experience and I will definitely recommend them to everyone I know. Thanks to our sale rep and finance rep for everything. More
by Holland
Employees Worked With
Neal Slocombe, Xavier Greenfield
September 29, 2015
Fantastic First Car Purchase Let me begin by saying I have always dreaded car dealerships and salespeople. That was until I met Lee Dickie and company at Hewlett. Lee has dealt Let me begin by saying I have always dreaded car dealerships and salespeople. That was until I met Lee Dickie and company at Hewlett. Lee has dealt with my family for years, and when it was time to buy my first car on my own, he treated me like I had purchased 10 vehicles from him. I had a a lot of concerns about the car buying processes, but everyone was great and gave me great service all around. I can't say enough about how easy and smooth these guys made my purchase! More
by tmag02
Employees Worked With
Lee Dickie, Trey Wolski, Jeff Grazioplene
September 29, 2015
new Equinox Great experience. My second purchase at Hewlett and it went just as smooth as my first purchase. Everyone at the dealership is very friendly and goes Great experience. My second purchase at Hewlett and it went just as smooth as my first purchase. Everyone at the dealership is very friendly and goes out of their way to help their customers. No hard sell tactics. Everyone was considerate of my time. Quick and easy. And as an added note, Hewlett's service department is awesome. Had a great impact on my decision to buy there again. More
by Equinox Owner
Employees Worked With
David Lomas - finance, Ronnie Bradford
September 27, 2015
great experience I was assisted in purchasing a vehicle by an associate Jeff. He was very helpful and answered all of my questions explaining things thoroughly. He h I was assisted in purchasing a vehicle by an associate Jeff. He was very helpful and answered all of my questions explaining things thoroughly. He helped me figure out the best vehicle for my money and I am very happy with my 2014 Chevy Malibu! ! More
by Erin m.
Employees Worked With
Jeff Sawisch
