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Don Hewlett Chevrolet Buick
Georgetown, TX
2,224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 13, 2015
Excellent Day! Ronnie Bradford was excellent to work with the day (July 12, 2015) we bought our new Equinox. Also, TR McCall was very, very good! He helped us via e- Ronnie Bradford was excellent to work with the day (July 12, 2015) we bought our new Equinox. Also, TR McCall was very, very good! He helped us via e-mail with internet options to view. More
by Happy1234
Employees Worked With
TR McCall, Ronnie Bradford, Buddy Shepperd
June 08, 2015
Good Customer Service from Most Employee About three months ago my husband and I bought our Chevy silverado1500. My husband truck died after 15 years. We knew what we wanted and we didn’t n About three months ago my husband and I bought our Chevy silverado1500. My husband truck died after 15 years. We knew what we wanted and we didn’t need financing, we had a letter of approval from our bank. Both of us work a lot of odd hours so my husband was looking at trucks and if he saw something he liked we made arrangements so I could go see it. After a month of searching, we finally found the perfect truck for us; we drove from Kyle to Georgetown. Bruce was our sales representative he gave us great saving and a fair deal. Two things that I was not happy about, he was constantly on his phone, I don’t know if he was playing games or texting, I thought that was very disrespectful. Also, when we went to pick up the truck after all papers were handle by our bank and the dealer, Bruce said that truck was going to be cleaned and detailed. Of course, it was not, he told us to go back, with both of us working and driving all the way to Georgetown it wasn’t happening. We just don’t have the time to be driving all the way there and I just don’t want to deal with Bruce again. It just very frustrating and I was disappointed with his customer service. More
by 12345AC
Employees Worked With
Bruce Haist
June 03, 2015
Best car experience buying experience I've had yet! My experience at Don Hewlett was one of the best car experiences I have ever had. The entire staff was very friendly and very enjoyable to be around. My experience at Don Hewlett was one of the best car experiences I have ever had. The entire staff was very friendly and very enjoyable to be around. Not one time did I feel rushed or as I was inconveniencing anyone due to the fact that I had to wait until after I got off of work to come in. My family and I felt completely comfortable the entire time we were there. David, my salesperson was very positive and gracious for my business. Not only did I get the vehicle I wanted with a great deal , but the customer service I received will definitely make me come back, as well as recommend someone else to buy from Don Hewlett. Thank you! More
by Brandy R.
Employees Worked With
David Shelton, Buddy Shepperd
June 01, 2015
2015 Equinox My wife and I wanted to trade in our Camero and Silverado for a new SUV. Carter was very helpful with the trades and the overall buying experience. I My wife and I wanted to trade in our Camero and Silverado for a new SUV. Carter was very helpful with the trades and the overall buying experience. I am extremely happy with my decision to go the Don Hewlett Chevy. I look forward to buying my next vehicle from here and recommend talking to Carter Hill. More
by Zohfeldre
Employees Worked With
Carter Hill
May 27, 2015
Horrible service!! Their service department is awful and no one seems to care!! I have a 2013 Chevy Traverse and have owned it for a year and a half now. I have been com Their service department is awful and no one seems to care!! I have a 2013 Chevy Traverse and have owned it for a year and a half now. I have been complaining about two of my tires for the last year and have requested they be checked EVERY single time it's in for any kind of service work. I have to put 20psi of air in both tires on a weekly basis - there is no reason I should be doing that. Every time, I'm told nothing is wrong with your tires, everything is fine. Obviously, everything isn't fine if I'm having to put that much air in each tire weekly. This last time, I was told all of a sudden that I need brand new tires. The current tires are 6 year and 60,000 mile rated tires but I've only had the vehicle a year and half and and its at 33,000 miles but I need brand new tires??? I was furious, so much so that the owner, Mike, got involved. He was even less help than the service writer. I have been asking them to look at my tires for a year and all of a sudden now something is wrong and I need to replace all of them? I received such poor customer service from the writer and the owner. All they are offering is a safety inspection and giving me tires at a "significant discount" if I do in fact need new ones. For a year now I've complained about my tires and for a year I was lied to about their condition. I will never return to this dealership and would not recommend them to anyone. This was not the only issue I've had with their service department, but this is the most serious. I was very delighted when Mike reached out to me personally and thought the issue would be fixed. However, after my last email to him, all communication on his end has stopped. Not so much as an "I'm sorry I can't help you" or "You're right, this is unacceptable..." Nothing, not a word from him. I drive my three year old son in my car on a daily basis, this is a safety issue for me. There is absolutely no reason tires with this rating should need to be replaced this early. You could argue proper inflation could cause them to be worn sooner, but that is exactly what I have been complaining about for a year!!!! More
by Amanda G-H
Employees Worked With
None of them listed
May 27, 2015
THANK YOU FOR MAKING MY DREAM COME TRUE My husband, Dennis and I visited Don Hewlett to look at the new Silverado on Memorial Day. There was a tornado warning issued and we were all rushed My husband, Dennis and I visited Don Hewlett to look at the new Silverado on Memorial Day. There was a tornado warning issued and we were all rushed to the center of the building to take cover.. Through all of this bad weather, Neal Slocumbe found several new trucks and then he finally read my mind. In the heavy rain, he brought over a 2014 Chevrolet Silverado High Country. This truck is beautiful and I fell in love with it. Then the process started and we were approved to purchase my dream truck! Karl Hoehn explained the financing in great detail and was very straight forward. We are now Texas True Don Hewlett LOYAL Customers! Many thanks to Neal, Karl and all who were involved in our awesome purchase experience. More
by Dennis and Mary Lynne Reagan
Employees Worked With
Jeff Grazioplene and David Shelton, Neal Slocombe, Karl Hoehn
May 27, 2015
AMAZING customer service I brought my 2014 Cruze (which I bought from this dealship as well) in for an oil change as well as quite a few other miscellaneous things. Paul (my I brought my 2014 Cruze (which I bought from this dealship as well) in for an oil change as well as quite a few other miscellaneous things. Paul (my service adviser) and Tom Noll (the mechanic) did an AMAZING job addressing the issues with my car! Everyone was very friendly and the service was great and very quick. The process to get a loaner car was very easy and painless as well. I would definitely recommend Don Hewlett to my friends and family! More
by AmandaB
Employees Worked With
Paul
May 23, 2015
Stress Free Car Buying Experiance This is the second car, my husband and I have bought from Don Hewlett and we refuse to go anywhere else! We knew what we wanted when we walked in the This is the second car, my husband and I have bought from Don Hewlett and we refuse to go anywhere else! We knew what we wanted when we walked in the doors and Ronnie was able to deliver. He worked hard to get us in the exact car we wanted at a price we felt comfortable paying. The staff at Don Hewlett are wonderful and truly work with you. They take the stress out of the car buying process. I would recommend Don Hewlett to everyone. We will definitely be back again....Thanks Ronnie! More
by Krystina
Employees Worked With
Ronnie Bradford, Buddy Shepperd
May 16, 2015
great I really enjoyed working with Ronnie. He wasn't pushy or rude, he was very pleasant and got me into the car that I wanted. I really enjoyed working with Ronnie. He wasn't pushy or rude, he was very pleasant and got me into the car that I wanted. More
by jessica1
Employees Worked With
Ronnie Bradford, Buddy Shepperd
May 15, 2015
Great buying experience Our experience purchasing our new Encore was great! Scott Nowling was friendly, informative, and knowledgable. He made our purchase so easy. We will d Our experience purchasing our new Encore was great! Scott Nowling was friendly, informative, and knowledgable. He made our purchase so easy. We will definitely return for our next car and we will recommend this dealership and Scott Nowling to anyone wanting to buy a car! Thank you Scott and everyone involved with our purchase. More
by Shanna81
Employees Worked With
Scott Nowling, Buddy Shepperd
