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Don Hewlett Chevrolet Buick
Georgetown, TX
2,257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,257 reviews
September 22, 2015
Outstanding service from start to finish!!! I have purchased a few vehicles in my day and I have to say no other dealership has given me the great experience I had at Don Hewlett. From the firs I have purchased a few vehicles in my day and I have to say no other dealership has given me the great experience I had at Don Hewlett. From the first phone call with my salesman Ronnie to getting in the door and working with all the great people there. The atmosphere in the show room is great. There is no pressure to buy a vehicle, Ronnie spent his time informing us about the vehicle we wanted and made me and my wife feel at home - "like family" Everyone on the team was outstanding from the accessories team to the finance dept. Jeff in the Financing department is outstanding - there was no pressure. Steven in the accessories dept was great we picked a few upgrades there. The experience that started with Ronnie continued through everyone one we worked there at Don Hewlett. My wife and I are so pleased with our experience at your dealership - and by the way my wife loves her brand new Chevy Tahoe!!!! Tim Garcia More
by optbg020
Employees Worked With
Ronnie Bradford, Jeff Grazioplene
September 18, 2015
A Very Positive Experience I was dreading to look at new cars. I hate when the salesman shuts you up in his office and when you can't make a deal, he calls his manager to come I was dreading to look at new cars. I hate when the salesman shuts you up in his office and when you can't make a deal, he calls his manager to come in and persuade you. What a difference a salesman makes. We were so lucky to get Phil Davis. Right away you feel at home with him and feel that he has your best interests at heart. He showed us several cars and we didn't make a decision the first day. Phil said "fine" and to think about it. No manager was called in. We did come back and bought a Buick Enclave. Phil took us around to meet the people who work at the dealership and whom we will be calling when we need service. I felt like we had a "car family" now. I asked Phil if I could call him if we had any problems and he said "of course". We have had no problems but I have called him and arranged a meeting with him. We needed some help to show us how to use all the new "things" that are in the car. He spent a couple of hours with us showing us how to use the many "tools"-------we also had some good laughs, too. Phil is just a really nice guy and one you like to think o f as a friend. He is a great asset to Hewlett Chevrolet Buick. He made buying a car a very "fun" experience for me and my husband. More
by jay and Diane
Employees Worked With
Phil Davis, Phillip Davis
September 12, 2015
Service Appointment First let me say that everyone's time is important. Something like a service visit or oil change is never fun, as it always has to be scheduled around First let me say that everyone's time is important. Something like a service visit or oil change is never fun, as it always has to be scheduled around. When someone has to adjust their schedule and make time to make sure that their very expensive vehicle they bought is serviced, the last thing you want is for someone to disrespect your time. In a customer service based business, it is just unacceptable. I purchased a 2015 Chevy Silverado back in May. I was told at the time that I had 2 years or 4 visits for free oil change and service on my vehicle. I was sent an email asking if I would like to schedule an appointment for my first service. I went through the online set up and set an appointment for 7:40am on a Saturday morning. The main reason for such an early appointment is that I have 3 kids and there always seems to be something going on. When I arrived, I was told to deal with some guy named Joe. He seemed very frazzled, and just started filling out some paperwork. He asked me if I was going to wait for my vehicle, I explained no that my wife was picking me up and that I would be back by 9:15am. He acted like that would not be a problem. He made a note of that and told me he may not be there when I come back to pick up my vehicle, but it would be ready and I could deal with the cashier directly. I arrived at 9:05am, walked in to pick up my truck, Joe was not there, the other reps did not have a clue what was going on, and then I was told that my truck had not even been worked on yet. I guess as a way to try and make it up to me they said they could push it through, but that would still take an hour. My wife had to leave, I had an 8 and a 3 year old with me. I explained that was unacceptable and to just give me my truck back. Pointblank, it boils down to this. The lack of respect for a customer's time, no matter what the scenario is, was shown through this visit. I did everything I was supposed to do. This Joe guy put his needs in front of the customer to deal with what he needed to and did not follow through on making sure the customer received the service that was told they would get. I own a business that deals with people. If I treated one of my customers like this, I would expect a bad review and the loss of a customer. I know that losing me will not make a dent in what revenue Don Hewitt brings in, but hopefully this review will either open there eyes to do a better job for someone else in the future or keep other individuals from having to go through the same thing. More
by cak24
Employees Worked With
Joe (Something)
September 11, 2015
Pre-Owned Quick buy Filled out an onine profile and Brandon reached out to me that night letting me know that he had received my info. spoke to him the next day and met u Filled out an onine profile and Brandon reached out to me that night letting me know that he had received my info. spoke to him the next day and met up later that week for a test drive. Ended up pulling the trigger on a preowned 2014 Civic Si. Brandon made things super easy, was very honest and open with what was going on and made things as smooth as possible for me. Hands down the easiest buying experience I've ever had. Jeff G in finance nailed everything to a T and really got me back on the road quickly. I highly recommend both of them! More
by nickhrehor@gmail.com
Employees Worked With
Brandon Luther, Jeff Grazioplene
September 08, 2015
New Truck I bought my new truck from ya'll and I love it. Jeff did a great job with helping me and providing me excellent service. I bought my new truck from ya'll and I love it. Jeff did a great job with helping me and providing me excellent service. More
by Josh3486
Employees Worked With
Jeff Sawisch
September 02, 2015
Service/Maintenance I was very pleased with the service I received. I was especially pleased with Mr. Lee (shuttle service) who not only dropped me off at home, but also I was very pleased with the service I received. I was especially pleased with Mr. Lee (shuttle service) who not only dropped me off at home, but also picked me up to get my vehicle after it was serviced. I had some warranty work (crankshaft seal replaced) completed besides my oil change and tire rotation. The only thing I would improve is my tire rotation experience. My valve stem cap on one of my tires was missing. I noticed it when I arrived at my home. The cap was either not tight enough or was not put on at all. I would recommend more attention to that detail of my service experience. I am still very pleased with Mr. Hewlett's dealership and will continue to be a loyal customer. More
by BennyHernandezJr
Employees Worked With
Lee Dickie
August 25, 2015
Great Experience Went back to Hewlett to trade in our Suburban and get a new Traverse. Ronnie Bradford was able to answer all of our questions and was extremely helpf Went back to Hewlett to trade in our Suburban and get a new Traverse. Ronnie Bradford was able to answer all of our questions and was extremely helpful in getting us the deal we wanted. More
by jp
Employees Worked With
Ronnie Bradford, Jeff Grazioplene
August 19, 2015
Love My New Truck! I went with my family to the dealership so my mom could buy a Tahoe, which she did. However, Brandon was so courteous, well informed and helpful that I went with my family to the dealership so my mom could buy a Tahoe, which she did. However, Brandon was so courteous, well informed and helpful that I jumped in and walked away with a brand new 2015 Silverado 1500!! I will recommended Brandon and Don Hewlett to all my family members and friends. Keep up the great work and deals and I'll be back to buy a Tahoe!! More
by Gilbert Estrada, Austin, TX
Employees Worked With
Brandon Luther
August 18, 2015
Great Customer Service!! I purchased a 2015 Camaro. This was my second Camaro bought here. I bought a 2014 last year but wanted more options. Scott Knowling was great. He I purchased a 2015 Camaro. This was my second Camaro bought here. I bought a 2014 last year but wanted more options. Scott Knowling was great. He was my salesman last year also. All the staff that I dealt with, the receptionist, finance officer and accessory guy were all very friendly. I am very happy with my purchase. I would refer you to all my friends. More
by SusanP
Employees Worked With
Scott Nowling
August 17, 2015
Excellent Customer Service The guys at the dealership were great, courteous, and were more than willing to help me purchase the vehicle that I wanted. Best experience in a car d The guys at the dealership were great, courteous, and were more than willing to help me purchase the vehicle that I wanted. Best experience in a car dealership. More
by JONATHAN_MYKAL
Employees Worked With
Lee Dickie, Brett McCleney
