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Don Hewlett Chevrolet Buick
Georgetown, TX
2,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 20, 2013
My first visit to Don Hewlett Chevy was a great experience. Wayne Erickson met all of my needs and then some. Over all the experience was very positive and resulted in my purchasing a new Travers experience. Wayne Erickson met all of my needs and then some. Over all the experience was very positive and resulted in my purchasing a new Traverse LT. Thank you. Lowell Herfindahl More
by herfindahl
December 17, 2013
Great people, we got our 5th truck there and I always recommend you to my friends I wouldn't go anywhere also! Have a bless Christmas you all!!!!! recommend you to my friends I wouldn't go anywhere also! Have a bless Christmas you all!!!!! More
by Janineolari
Employees Worked With
Jason luther, Jason Luther
December 16, 2013
My father had purchased a vehicle from Jason, and he felt like this was a dealer I could purchase my next vehicle from. We found through their internet inventory one which was a comparable replacement for m like this was a dealer I could purchase my next vehicle from. We found through their internet inventory one which was a comparable replacement for my trade-in, also a price which was fair to the dealer, along with me. Jason probably gave us more of his time than was necessary, and I really appreciate it. Thanks again Jason for your time and efforts. Chris More
by austin9
Employees Worked With
Jason Luther
December 14, 2013
I wanted to purchase an affordable car for my daughter for college. Jeff Sawisch asked us about our needs and then suggested several suitable models. He took the time to show us different cars and point for college. Jeff Sawisch asked us about our needs and then suggested several suitable models. He took the time to show us different cars and pointed out features that would be useful to a college student. We did not feel rushed or pressured to purchase any particular car. It was a very pleasant experience. More
by jrobertsiii
Employees Worked With
Jeff Sawisch
December 11, 2013
It was a pleasure to work with Jason Luther on our recent purchase. Both he and the Hewlett Chevrolet Buick team did an outstanding job. We had a great overall experience. Jason coordinated the entire tran purchase. Both he and the Hewlett Chevrolet Buick team did an outstanding job. We had a great overall experience. Jason coordinated the entire transaction from initial showing, pricing, to rotation of tires. He is very detailed oriented. My wife and I would highly recommend Jason Luther and Hewlett Chevrolet Buick to anyone looking to purchase a vehicle whether new or used. Jason can do it all! Gary and Diana Gum Horseshoe Bay, TX More
by Garywgum
Employees Worked With
Jason Luther
December 11, 2013
My first visit to Don Hewlett was in October 2012. I had my car taken to the collision center which at the time was still in the smaller shop. The visit went really smooth and the management was more than my car taken to the collision center which at the time was still in the smaller shop. The visit went really smooth and the management was more than helpful and courteous. I ended up in another not at fault accident in October 2013 and had no hesitation to take my vehicle to Don Hewlett. My experience at the new collision center was a huge disappointment. I called to let the shop know I needed work done and that State Farm would be taking care of it. The shop told me to come in for a quote so I took off work early and went. The person didn’t even look at the vehicle but gave me a day to bring my vehicle in (I could have heard that on the phone). They called to tell me my vehicle was done so I take off early again. When picking up my vehicle my husband noticed the tire that the insurance paid for to be replaced was not replaced. So the shop tells me they will try to have it done the next day because they did not have time to replace it. I called 4 times the next day and kept being told I would be called back by my adjuster at the shop. At 3 o’clock in the afternoon I finally heard that my car would be ready. I had to take off early again. This was ridiculous customer service. Not to mention the wreck actually caused wear in both front tires and the pictures prove the same wear was taking place. The adjuster at Don Hewlett didn’t care to fight for the customer and denied the tire replacement. I had at that moment decided I wouldn’t be going back to Don Hewlett for anything. In November, it just happened my vehicle had a recall and needed to go to a dealership for replacement. Instead of finding a new dealership I decided to give Don Hewlett one more try since it would now be at the service center. I also had a nail in a tire that needed to be replaced. I scheduled both for a Friday morning so both could get taken care of. The recall was taking care of but the warranty department was closed for the holiday so it would have to wait. I told Steve, the customer agent, to have a tire in stock and I would make an appointment for Monday or Tuesday. I called Monday to make an appointment for Tuesday afternoon after verifying they had a tire in stock. I took off work early to take care of it. I get to the dealership and my car stays in the parking lot for over 30 minutes while I’m in the waiting room. Steve finally comes to tell me what the warranty decided to pay and I approve it. (why couldn’t he have had this done before my appointment because the car never moved since I pulled up, I have been waiting since Friday to have this done.) I still wait another hour for my car just to have a tire changed. I had to rush him to get it done because I have kids in daycare that have to be picked up by a certain time. What’s the point in making an appointment if they keep putting you off? I called Steve the next day to make sure they are faxing over the warranty paperwork for the tire reimbursement. He was real rude about the whole situation and kept trying to argue with me. I ask to speak to his manager who finally calls me back the next day. The paperwork was faxed over and he apologizes for Steve’s ‘dry personality’ he called it. I am truly disappointed in Don Hewlett’s overall business. I never gave the sales department a chance but based off all other departments they won’t get one. I will make sure everyone I know hears about my experiences so they will not waste their time either. More
by tweetheart20
Employees Worked With
Steve
December 09, 2013
Don Hewlett received the lowest customer service rating because my 70 year old father purchased a new Chevy Equinox from Brandon Luther at Don Hewlett. Mr. Luther made his follow-up call and ask my father because my 70 year old father purchased a new Chevy Equinox from Brandon Luther at Don Hewlett. Mr. Luther made his follow-up call and ask my father how the car was working out. My father explained he absolutely hated this car. The Equinox was very uncomfortable and is not a good fit for him. Mr.Luther's reply was short and simple, "Now you're upside down, nothing I can do about it." At this time it's been less than three weeks. At the time of the call it was less than two weeks since the purchase. If you're going to ask a rhetorical question, why even call or follow up at all? It appears to me that Mr. Luther could have cared less how the new car was working out. This is not customer service. This is following your checklist and not really caring about the customer and their satisfaction. I think it would be easy for you to take back the car and allow him to find a better fitting vehicle in your lot. It's the right thing to do. A car purchase is not a small thing. Especially for a senior citizen on a fixed income. I can't really say I could recommend anyone purchase a car from Don Hewlett Chevrolet. More
by trnggirl1
Employees Worked With
Brandon Luther
December 09, 2013
Awesome no pressure experience that will earn our business again. Jason Luther was excellent at listening to our needs and getting us into the right vehicle at the right price without over selling u business again. Jason Luther was excellent at listening to our needs and getting us into the right vehicle at the right price without over selling us something we did not need. More
by stanB44
Employees Worked With
Jeff Grazioplene, Jason Luther
December 05, 2013
I highly recommend Don Hewlett for purchasing a new vehicle. I have bought from them three times! Brandon Luther is a friendly salesperson. He helped us find what we wanted. He didn't pressure us into vehicle. I have bought from them three times! Brandon Luther is a friendly salesperson. He helped us find what we wanted. He didn't pressure us into a vehicle. He helped us to get the best price we could. He was pleasant to work with. I encourage anyone looking for a Chevrolet or Buick to visit Hewlett and ask for Brandon! More
by tmercer
Employees Worked With
Brandon Luther
December 03, 2013
This was the best dealership experience I have ever had. No pressure, they listened, they got me what I wanted. While I waited, I was offered all kinds of beverages and snacks. I didn't have to sit for hour No pressure, they listened, they got me what I wanted. While I waited, I was offered all kinds of beverages and snacks. I didn't have to sit for hours on end throughout the process, and before I left, I got a tour of the dealership so I would know where everything was in case I needed to come back for service or other help. They will even check the air in your tires, check the fluid levels, and clean your windows, mirrors, and headlights/taillights for free before you take a road trip. The car was taking 30 minutes in make-ready, and the salesman offered to bring the car to us when it was ready if we wanted to go ahead and leave so we wouldn't be sitting waiting. Be sure to ask for Brandon Luther. He is the best car salesman I have ever met. He deserves a really nice raise. I will definitely be referring people to this dealership. As a matter of fact, I have already told several. More
by newcarz
Employees Worked With
Brandon Luther
