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Don Hewlett Chevrolet Buick
Georgetown, TX
2,234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 24, 2013
I purchased my used impala 9 months ago here recently it started stalling out on me. Logically I decided the best thing to do would be to take it into the shop seeing as I have an extended warranty. I dropp started stalling out on me. Logically I decided the best thing to do would be to take it into the shop seeing as I have an extended warranty. I dropped my car off and a day later a service technician called me and advised they could find no issues with my car, they recommended a fuel injector cleaning which is part of preventative maintenance. It being Christmas time I reluctantly agreed. A day later the foreman of the shop called to let us know that it was actually the Transmission going out they had to completely rebuild my transmission. Now it’s Christmas Eve and I got stuck flipping a 150.00 of preventative maintenance that was not really necessary at this time. To say the least I feel as if I was taken advantage and definitely would not recommend anyone taking their vehicle here, I regret purchasing from a company that is looking to take advantage of people especially this time of year. Previously I had a similar issue with a automatic window not working after only having the vehicle 3 months I had to send in my car on 3 different occasion's to finally get the issue resolved. I definitely would put my name on the waiting list on at a different dealership next time I am acquiring service rather than taking my car into a shop that cannot pin point and issue at my own expense. More
by Kguerrero1987
Employees Worked With
James Evans
December 22, 2013
Recently my wife and I purcahased our 2014 Chevy 2500 HD Silverado 4X4; the purchasing transaction was very hassle free with no purchase pressure. The employees at Don Hewlett Chevrolet were very friendly, Silverado 4X4; the purchasing transaction was very hassle free with no purchase pressure. The employees at Don Hewlett Chevrolet were very friendly, professional, and knowledgable of the vehicle. The employees at Don Hewlett Chevrolet should be commended for their excellent customer service. I would recommend this dealership to anyone looking to purchase a vehicle who wants excellent customer service, a large selection of vehicles, and a fair purchase price. Our salseman Jason Luther will be highly recommended to our friends and family. More
by Cibolotx
Employees Worked With
Jason Luther
December 22, 2013
Jason Luther and the team at Don Hewlett Chevrolet are exceptional. Jason Luther is not what you would expect from a stereotypical car salesman. Jason works very hard to ensure that you get what you need exceptional. Jason Luther is not what you would expect from a stereotypical car salesman. Jason works very hard to ensure that you get what you need and want. It seems to me that he is more concerned with ensuring his customers are taken care of than with making a buck. That is why I will never buy from anyone else. Additionally, the finance staff and service staff at Don Hewlett are outstanding. I have never had a negative experience with Don Hewlett Chevrolet. Let me put it another way. I am a die hard Chevy fan and always have been. However, if tomorrow Jason Luther and Don Hewlett Chevrolet became Ford dealership.............I'd start buying Fords. More
by jasontdent
Employees Worked With
Jason Luther
December 20, 2013
My first visit to Don Hewlett Chevy was a great experience. Wayne Erickson met all of my needs and then some. Over all the experience was very positive and resulted in my purchasing a new Travers experience. Wayne Erickson met all of my needs and then some. Over all the experience was very positive and resulted in my purchasing a new Traverse LT. Thank you. Lowell Herfindahl More
by herfindahl
December 17, 2013
Great people, we got our 5th truck there and I always recommend you to my friends I wouldn't go anywhere also! Have a bless Christmas you all!!!!! recommend you to my friends I wouldn't go anywhere also! Have a bless Christmas you all!!!!! More
by Janineolari
Employees Worked With
Jason luther, Jason Luther
December 16, 2013
My father had purchased a vehicle from Jason, and he felt like this was a dealer I could purchase my next vehicle from. We found through their internet inventory one which was a comparable replacement for m like this was a dealer I could purchase my next vehicle from. We found through their internet inventory one which was a comparable replacement for my trade-in, also a price which was fair to the dealer, along with me. Jason probably gave us more of his time than was necessary, and I really appreciate it. Thanks again Jason for your time and efforts. Chris More
by austin9
Employees Worked With
Jason Luther
December 14, 2013
I wanted to purchase an affordable car for my daughter for college. Jeff Sawisch asked us about our needs and then suggested several suitable models. He took the time to show us different cars and point for college. Jeff Sawisch asked us about our needs and then suggested several suitable models. He took the time to show us different cars and pointed out features that would be useful to a college student. We did not feel rushed or pressured to purchase any particular car. It was a very pleasant experience. More
by jrobertsiii
Employees Worked With
Jeff Sawisch
December 11, 2013
My first visit to Don Hewlett was in October 2012. I had my car taken to the collision center which at the time was still in the smaller shop. The visit went really smooth and the management was more than my car taken to the collision center which at the time was still in the smaller shop. The visit went really smooth and the management was more than helpful and courteous. I ended up in another not at fault accident in October 2013 and had no hesitation to take my vehicle to Don Hewlett. My experience at the new collision center was a huge disappointment. I called to let the shop know I needed work done and that State Farm would be taking care of it. The shop told me to come in for a quote so I took off work early and went. The person didn’t even look at the vehicle but gave me a day to bring my vehicle in (I could have heard that on the phone). They called to tell me my vehicle was done so I take off early again. When picking up my vehicle my husband noticed the tire that the insurance paid for to be replaced was not replaced. So the shop tells me they will try to have it done the next day because they did not have time to replace it. I called 4 times the next day and kept being told I would be called back by my adjuster at the shop. At 3 o’clock in the afternoon I finally heard that my car would be ready. I had to take off early again. This was ridiculous customer service. Not to mention the wreck actually caused wear in both front tires and the pictures prove the same wear was taking place. The adjuster at Don Hewlett didn’t care to fight for the customer and denied the tire replacement. I had at that moment decided I wouldn’t be going back to Don Hewlett for anything. In November, it just happened my vehicle had a recall and needed to go to a dealership for replacement. Instead of finding a new dealership I decided to give Don Hewlett one more try since it would now be at the service center. I also had a nail in a tire that needed to be replaced. I scheduled both for a Friday morning so both could get taken care of. The recall was taking care of but the warranty department was closed for the holiday so it would have to wait. I told Steve, the customer agent, to have a tire in stock and I would make an appointment for Monday or Tuesday. I called Monday to make an appointment for Tuesday afternoon after verifying they had a tire in stock. I took off work early to take care of it. I get to the dealership and my car stays in the parking lot for over 30 minutes while I’m in the waiting room. Steve finally comes to tell me what the warranty decided to pay and I approve it. (why couldn’t he have had this done before my appointment because the car never moved since I pulled up, I have been waiting since Friday to have this done.) I still wait another hour for my car just to have a tire changed. I had to rush him to get it done because I have kids in daycare that have to be picked up by a certain time. What’s the point in making an appointment if they keep putting you off? I called Steve the next day to make sure they are faxing over the warranty paperwork for the tire reimbursement. He was real rude about the whole situation and kept trying to argue with me. I ask to speak to his manager who finally calls me back the next day. The paperwork was faxed over and he apologizes for Steve’s ‘dry personality’ he called it. I am truly disappointed in Don Hewlett’s overall business. I never gave the sales department a chance but based off all other departments they won’t get one. I will make sure everyone I know hears about my experiences so they will not waste their time either. More
by tweetheart20
Employees Worked With
Steve
December 11, 2013
It was a pleasure to work with Jason Luther on our recent purchase. Both he and the Hewlett Chevrolet Buick team did an outstanding job. We had a great overall experience. Jason coordinated the entire tran purchase. Both he and the Hewlett Chevrolet Buick team did an outstanding job. We had a great overall experience. Jason coordinated the entire transaction from initial showing, pricing, to rotation of tires. He is very detailed oriented. My wife and I would highly recommend Jason Luther and Hewlett Chevrolet Buick to anyone looking to purchase a vehicle whether new or used. Jason can do it all! Gary and Diana Gum Horseshoe Bay, TX More
by Garywgum
Employees Worked With
Jason Luther
December 09, 2013
Don Hewlett received the lowest customer service rating because my 70 year old father purchased a new Chevy Equinox from Brandon Luther at Don Hewlett. Mr. Luther made his follow-up call and ask my father because my 70 year old father purchased a new Chevy Equinox from Brandon Luther at Don Hewlett. Mr. Luther made his follow-up call and ask my father how the car was working out. My father explained he absolutely hated this car. The Equinox was very uncomfortable and is not a good fit for him. Mr.Luther's reply was short and simple, "Now you're upside down, nothing I can do about it." At this time it's been less than three weeks. At the time of the call it was less than two weeks since the purchase. If you're going to ask a rhetorical question, why even call or follow up at all? It appears to me that Mr. Luther could have cared less how the new car was working out. This is not customer service. This is following your checklist and not really caring about the customer and their satisfaction. I think it would be easy for you to take back the car and allow him to find a better fitting vehicle in your lot. It's the right thing to do. A car purchase is not a small thing. Especially for a senior citizen on a fixed income. I can't really say I could recommend anyone purchase a car from Don Hewlett Chevrolet. More
by trnggirl1
Employees Worked With
Brandon Luther
