Don Hewlett Chevrolet Buick

Great experience. Jeff did a great . John W. has been a long time friend and was my main reason for using Hewlett. Will continue in the future. long time friend and was my main reason for using Hewlett. Will continue in the future. More

This was my second vehicle purchase from Don Hewlett and Wayne Erickson. My first purchase was a Texas Edition Silverado in 2011. I could not have been more pleased with my buying experience both times. Wayne Erickson. My first purchase was a Texas Edition Silverado in 2011. I could not have been more pleased with my buying experience both times. Everyone was very friendly, courteous, and knowledgable. Made me feel welcome and right at home. Wayne is wonderful to work with. I was very glad that he was still there when I called to inquire about the Equinox and he remembered me from 2 years ago right away. He also took the time to go over every detail and didn't make me feel like I was being rushed. Tommy was the person that did the paperwork on the Silverado and also on the Equinox. He too, remembered me. Not only does that make a customer feel good, as a working person, if employees stay with a company for several years, then that in itself says alot. I will definitely continue to do business with Dow Hewlett and Wayne Erickson in the future, as well as giving an excellent recommendation to my family and friends. Thank you for your friendly and outstanding service! More

After being unable to find anyone in my hometown of Austin, Texas, that was willing or qualified to install an OEM gas cap door on my 2007 Hummer H3, I contacted the Service Department at Don Hewlett C Austin, Texas, that was willing or qualified to install an OEM gas cap door on my 2007 Hummer H3, I contacted the Service Department at Don Hewlett Chevrolet/Buick in Georgetown, Texas. Without hesitation, I was told that I could get the part installed and I scheduled an appointment. I was fortunate enough to once again be assigned Service Consultant, Mari Auston. I dealt with Mari before, and she was great. I arrived for my appointment too early, for fear of being late due to traffic. The Service Department was 10 minutes shy of opening, but that didn't prevent Mr. Jim Kramer, from giving me a warm welcome and pointing me towards a location where I could change out of my work clothes and into something more comfortable. When I returned from changing, Mr. Kramer had notified Mari that I had arrived and was ready to take possession of my keys to drive my vehicle in to the shop. Mari greeted me with a smile and remembered me from my last visit. While I was at Don Hewlett, I witnessed numerous encounters between the staff and customers, where the staff remembered guests by face and name. A lot different from the majority of car dealerships in Austin. The Service Department was undergoing construction upgrades, so Mari personally escorted me to a comfortable, spacious waiting area next door. When my installation had been completed, Mari came to get me and explained my costs. Mari apologized for the length of time needed to perform the installation; explaining that she wanted a particular Service Technician to perform the installation due to his experience. Let me tell you, I'm so happy with her decision and the excellent, flawless install done by the Service Technician, Dan. I bought the gas door to keep people from siphoning my gas; but it's already brought me a few compliments for it's appearance. Mari offered me a complimentary car wash, which I declined. After that, my vehicle was quickly brought around by the quiet, but courteous and professional, Howard. I've already been singing the praises of Don Hewlett Chevrolet/Buick in Georgetown to anyone who would listen and after another great visit, I will continue to do so. As I was leaving, Mr. Kramer gave me an impromptu consumer review of a car I had been curious about; the Chevy Volt. Mr. Kramer was a very happy Volt owner and definitely gave me some food for thought for my next vehicle purchase. Don Hewlett is a long way from my house; but every time I've been there, I feel right at home. Great dealership! More

We drove down from Fort Hood after attempts at working with the Chevrolet dealership in Killeen, and didn't receive very well service. My husband and myself bought our first Chevrolet from Phil so my husb with the Chevrolet dealership in Killeen, and didn't receive very well service. My husband and myself bought our first Chevrolet from Phil so my husband decided to give him a call to see if he could help us once again. Phillip was amazing and already had plenty of trucks that matched our interests and he went the extra mile after speaking with us in person and found one that was perfect for our family. We are absolutely thrilled with our new vehicle and have referred many neighbors and friends here at Fort Hood to the Chevrolet dealership in Georgetown. As we tell them, it's more than worth the drive! Thank you for, Phillip, for once again showing us why Don Hewlett Chevrolet Buick is the place to go for GREAT service! Sincerely, The Packer Family More

I was treated so warmly and patiently. It was nice to have such a calm mannered sales person because purchasing a vehicle can be stressful. I never felt rushed to make a decision and just felt like he wa have such a calm mannered sales person because purchasing a vehicle can be stressful. I never felt rushed to make a decision and just felt like he was there when we needed him but he was certainly never pushy in any way. I was also relieved to know our "new to us" used car would come with a small Hewlett warranty. That sealed the deal for me as I was concerned about buying a used car. More

Very easy buying process. Mike was tremendous to work with! We will buy from Hewlett and Mike again in the future when we have a need. with! We will buy from Hewlett and Mike again in the future when we have a need. More

I was interested in buying a certified pre-owned Chevy Trailblazer and Don Hewlett was the only dealership within 100 miles who had one. I looked at it on a Saturday and purchased it the following Friday Trailblazer and Don Hewlett was the only dealership within 100 miles who had one. I looked at it on a Saturday and purchased it the following Friday. I've had nightmare dealings with other car dealerships and their strong-arm sales techniques. My experience with the Don Hewlett dealership (and Cory Reedy in particular) was a dream by comparison. They didn't try selling me anything that I didn't need. Cory listened to me and treated me with respect. No strong-arm tactics. I live 100 miles away from Georgetown, TX but I will definitely call on Cory and the Don Hewlett team for my future vehicle needs. More

I have purchased 3 new cars from Cory Reedy in the past year, and have had great experience every time. Cory is friendly, professional and does everything possible to make sure you are happy. Cory, even year, and have had great experience every time. Cory is friendly, professional and does everything possible to make sure you are happy. Cory, even helped me surprise my oldest daughter with her car, by bringing it to the High School, with a big bow and all, and videoed her reaction. When we purchased the car for my youngest daughter, she was there during the whole process, he treated her as the buyer, not like a teenage girl, he answered all her questions and showed her how everything worked in her new car and made sure she was comfortable with the purchase. Cory is an outstanding salesperson and represents Don Hewlett Chevrolet very well!!! More

I started my dealings with Don Hewlett Chevrolet/Buick of Georgetown, Texas, online, with a man named Mike Cummings. When my wife and I showed up at the dealership, Mike was not available. We were passed off Georgetown, Texas, online, with a man named Mike Cummings. When my wife and I showed up at the dealership, Mike was not available. We were passed off to a man named Donnie Bordelon. Thank God! Donnie is such a polite, professional and personable fellow; I couldn't have imagined someone in the car business being so genuine and nice. Donnie is a good man; especially since he kind of inherited us because Mike Cummings was not available. We had an extremely long wait to get in to see the man in Finance. When we got there, a man named Jeff Grazioplene, told us it had taken so long because he was battling to get us the best deal. Sounded like a line of bull at first; but "Graz" proved he is a principled, dynamic, hard working, honorable professional. About a week after we had our truck, Mr. Grazioplene called me at home and at work and told me right after we had signed our deal, another lender had come through with a lower interest rate. "Graz" told me he would not feel right letting the existing deal stand when there was a chance to get us a lower monthly payment. Who does this? Jeff Grazioplene, that's who! That story will be told till my dying day; and everyone I have told, is blown away by his integrity. The night before we were to meet with Mr. Grazioplene to sign our new deal, my water pump went out. I called first thing in the morning and spoke with a lady named, Mari Auston. Mari told me if I could get there by 10 AM, she could get me in to fix the water pump. When I arrived at the Service Department, Mari remembered our conversation and provided me with the most courteous and stress free experience I have ever witnessed our been a part of when it comes to getting a car dealership to honor their warranty agreement; and I work at a car dealership! Before I fully realized what was going on, I was directed to a gentleman named Cedric. (Sorry, I don't remember his last name.) Like everyone else in the Service Dept., Cedric was courteous, efficient and professional. I provided Cedric with my driver's license and proof of insurance when asked, and before I knew it, he was preparing me to take custody of a beautiful, Chevy Silverado pickup. I did not expect to receive a loaner vehicle and I did not ask for one. I couldn't believe my good fortune and the excellent customer service I was receiving! I had worked a graveyard shift, the night before; and I was dreading the thought of being stranded for hours while my car was being repaired. I live over 40 miles from this Don Hewlett dealership and I was exhausted. I was so tired, I slept in the courtesey vehicle in the parking lot instead of driving it home. My water pump was replaced by 4 PM and it was washed before it was returned to me. I had been a little upset when I first bought my vehicle, because it was not delivered with a full tank of gas. When I let that be known to Donnie Bordelon, I received a Shell, gasoline gift card from Lowe's; courtesey of Mike Cummings. Wow! What more can a person ask for regarding customer satisfaction? When my wife gets ready to part with her Silverado pickup; I know where we are going to get our next one. I highly recommend this dealership. Don Hewlett Chevrolet/Buick of Georgetown has a great staff and it is a beautiful, huge facility that they are still making improvements to. More