Don Hewlett Chevrolet Buick
Georgetown, TX
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I was treated so warmly and patiently. It was nice to have such a calm mannered sales person because purchasing a vehicle can be stressful. I never felt rushed to make a decision and just felt like he wa have such a calm mannered sales person because purchasing a vehicle can be stressful. I never felt rushed to make a decision and just felt like he was there when we needed him but he was certainly never pushy in any way. I was also relieved to know our "new to us" used car would come with a small Hewlett warranty. That sealed the deal for me as I was concerned about buying a used car. More
I was interested in buying a certified pre-owned Chevy Trailblazer and Don Hewlett was the only dealership within 100 miles who had one. I looked at it on a Saturday and purchased it the following Friday Trailblazer and Don Hewlett was the only dealership within 100 miles who had one. I looked at it on a Saturday and purchased it the following Friday. I've had nightmare dealings with other car dealerships and their strong-arm sales techniques. My experience with the Don Hewlett dealership (and Cory Reedy in particular) was a dream by comparison. They didn't try selling me anything that I didn't need. Cory listened to me and treated me with respect. No strong-arm tactics. I live 100 miles away from Georgetown, TX but I will definitely call on Cory and the Don Hewlett team for my future vehicle needs. More
I have purchased 3 new cars from Cory Reedy in the past year, and have had great experience every time. Cory is friendly, professional and does everything possible to make sure you are happy. Cory, even year, and have had great experience every time. Cory is friendly, professional and does everything possible to make sure you are happy. Cory, even helped me surprise my oldest daughter with her car, by bringing it to the High School, with a big bow and all, and videoed her reaction. When we purchased the car for my youngest daughter, she was there during the whole process, he treated her as the buyer, not like a teenage girl, he answered all her questions and showed her how everything worked in her new car and made sure she was comfortable with the purchase. Cory is an outstanding salesperson and represents Don Hewlett Chevrolet very well!!! More
I do not want to jeopardize anyone's job. But a few things happened that bothered me. First, I found it unprofessional that two people made disparaging remarks about other Chevrolet dealers in the area things happened that bothered me. First, I found it unprofessional that two people made disparaging remarks about other Chevrolet dealers in the area.There were also disparaging remarks made about a vehicle I mentioned I was considering buying that was not a GM product. I did feel somewhat pressured to purchase the vehicle right away because of the way the "deal" was presented to me. I was led to believe that if i didn't accept the deal right then and there, that it would be forever lost and i would lose my opportunity to buy the vehicle. While my sales person was dealing with me, he kept looking at his cell phone and trying to answer personal calls and texts. I felt like I did not have his full attention. There were several times he had to reenter the information I had given him repeatedly because he forgot to fill that in. I traded in a very nice vehicle (Camaro) that I dearly loved and it was a very difficult decision. I was repeatedly asked "Aren't you excited?" when referring to my new vehicle. I think every person's experience is very personal and should be treated as such. I think overall that this is a good dealership and I will recommend it others. But perhaps a word of instruction on professionalism and not pressuring people. Thanks. More
I started my dealings with Don Hewlett Chevrolet/Buick of Georgetown, Texas, online, with a man named Mike Cummings. When my wife and I showed up at the dealership, Mike was not available. We were passed off Georgetown, Texas, online, with a man named Mike Cummings. When my wife and I showed up at the dealership, Mike was not available. We were passed off to a man named Donnie Bordelon. Thank God! Donnie is such a polite, professional and personable fellow; I couldn't have imagined someone in the car business being so genuine and nice. Donnie is a good man; especially since he kind of inherited us because Mike Cummings was not available. We had an extremely long wait to get in to see the man in Finance. When we got there, a man named Jeff Grazioplene, told us it had taken so long because he was battling to get us the best deal. Sounded like a line of bull at first; but "Graz" proved he is a principled, dynamic, hard working, honorable professional. About a week after we had our truck, Mr. Grazioplene called me at home and at work and told me right after we had signed our deal, another lender had come through with a lower interest rate. "Graz" told me he would not feel right letting the existing deal stand when there was a chance to get us a lower monthly payment. Who does this? Jeff Grazioplene, that's who! That story will be told till my dying day; and everyone I have told, is blown away by his integrity. The night before we were to meet with Mr. Grazioplene to sign our new deal, my water pump went out. I called first thing in the morning and spoke with a lady named, Mari Auston. Mari told me if I could get there by 10 AM, she could get me in to fix the water pump. When I arrived at the Service Department, Mari remembered our conversation and provided me with the most courteous and stress free experience I have ever witnessed our been a part of when it comes to getting a car dealership to honor their warranty agreement; and I work at a car dealership! Before I fully realized what was going on, I was directed to a gentleman named Cedric. (Sorry, I don't remember his last name.) Like everyone else in the Service Dept., Cedric was courteous, efficient and professional. I provided Cedric with my driver's license and proof of insurance when asked, and before I knew it, he was preparing me to take custody of a beautiful, Chevy Silverado pickup. I did not expect to receive a loaner vehicle and I did not ask for one. I couldn't believe my good fortune and the excellent customer service I was receiving! I had worked a graveyard shift, the night before; and I was dreading the thought of being stranded for hours while my car was being repaired. I live over 40 miles from this Don Hewlett dealership and I was exhausted. I was so tired, I slept in the courtesey vehicle in the parking lot instead of driving it home. My water pump was replaced by 4 PM and it was washed before it was returned to me. I had been a little upset when I first bought my vehicle, because it was not delivered with a full tank of gas. When I let that be known to Donnie Bordelon, I received a Shell, gasoline gift card from Lowe's; courtesey of Mike Cummings. Wow! What more can a person ask for regarding customer satisfaction? When my wife gets ready to part with her Silverado pickup; I know where we are going to get our next one. I highly recommend this dealership. Don Hewlett Chevrolet/Buick of Georgetown has a great staff and it is a beautiful, huge facility that they are still making improvements to. More
Awesome! I found my 2008 Tahoe on the Internet. I began communication with Mike Cuming. He went above and beyond with E-mails, Phone Calls and Text with my numerous contacts! I live over 2 hours away and w communication with Mike Cuming. He went above and beyond with E-mails, Phone Calls and Text with my numerous contacts! I live over 2 hours away and was reluctant to drive that far! Glad I didn't give up! Needless to say I drove home with my Tahoe and smiling all the way!! Mike and Jeff Grazioplene in Business Office worked magic to make numbers work just as I asked! Great Team that went way above and beyond!! Give them a chance they work miracles!!! Cheryl Merritt Hunt,Texas More
i purchased as 2013 buick verano. jason luther was very helpful, informative, and patient with me. he made the experience more about me and my comforability with the vehicle i was purchasing. i didn't feel helpful, informative, and patient with me. he made the experience more about me and my comforability with the vehicle i was purchasing. i didn't feel haggled or forced to make decisions. when i did become frustrated a couple of times and felt like shutting down, he encouraged me to open up and talk to him about what was frustrating me and worked with me on how to allay those concerns. i am a single mom and required a strict payment amount over a term that i was comforatble with; the team made that happen, and actually came in a few bucks below my desired payment amount; for that, i am very, very thankful!! i can be difficult just because of my past car-buying experiences and my high-end requirements on a less than high-end budget, i admit it, but with that in perspective, overall, it was a very good experience for me and they helped me get into something i like and am completely happy with. when i am ready to buy another vehicle, i'll be sure to use don hewlett. More
Have bought from Ronnie in the past and so has our son. Has been a great experience each time with good communication, very professional and knowledgeable. Has been a great experience each time with good communication, very professional and knowledgeable. More
I just traded in my 2011 Avalanche for a new 2013 Avalanche. I couldn't be happier. This is the fourth new vehicle I have purchased from Lee Dickie and Don Hewlett Chevrolet. I live in Houston now Avalanche. I couldn't be happier. This is the fourth new vehicle I have purchased from Lee Dickie and Don Hewlett Chevrolet. I live in Houston now and I still returned to Georgetown for the great customer service I get from Lee and Don Hewlett Chevrolet. More






