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Don Hewlett Chevrolet Buick
Georgetown, TX
2,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,226 reviews
January 08, 2013
Phillip was a pleasure to work with. He listened to our needs and helped us find the right vehicle. Most importantly, Phillip wasn't pushy and allowed us to reach a decision without your stereotypical "us needs and helped us find the right vehicle. Most importantly, Phillip wasn't pushy and allowed us to reach a decision without your stereotypical "used car salesman" tactics. I feel like I was treated fairly and would definitely recommend Hewlett and specifically Phillip for all your vehicle needs. More
by DennisMidkiff
Employees Worked With
Phillip Davis
January 07, 2013
I JUST WANTED TO SAY FROM THE TIME I WALKED INTO DON HEWLETT I FELT THAT I MATTERED. BEING A CUSTOMER SERVICE MGR AT MY JOB I MUST SAY FROM THE RECEPTION AT THE FRONT TO YOUR SALES TEAM I COULD NOT HAVE HEWLETT I FELT THAT I MATTERED. BEING A CUSTOMER SERVICE MGR AT MY JOB I MUST SAY FROM THE RECEPTION AT THE FRONT TO YOUR SALES TEAM I COULD NOT HAVE ASKED FOR BETTER SERVICE, THEY ALL MADE ME FEEL LIKE I WAS THE MOST IMPORTANT CUSTOMER IN THE BUILDING, AND THEY WERE VERY BUSY. BUT STILL FOUND THE TIME TO BE FRIENDLY AND MAKE THE EXPERINCE OF BUYING MY TRUCK A GREAT ON.WHEN JEFF CAME BACK WITH THE PRICE ON THE TRUCK I JUST ABOUT FELL OUT OF MY CHAIR IT FELT GREAT TO SEE HOW HARD HE WORKED FOR ME, IF SOMEONE ASKED ME WHERE CAN I GET A GOOD DEAL ON A NEW CHEVROLET I SAY DON HEWLETT THE BEST DEALER. AND I WILL COME BACK. THIS WAS THE BEST BUYING EXPERIENCE I HAVE EVER HAD IN BUYING A TRUCK AND I HAVE BOUGHT 3 BEFORE THIS ONE. THANK YOU JEFF YOUR WERE GREAT SO WAS DONNIE. More
by LIDIA GOLDSTEIN
Employees Worked With
JEFF SAWISCH, Jeff Sawisch
January 04, 2013
There are other reviews that have the same type of symptoms. This dealer is awesome at selling you a car. Their problems are in problem solving and customer satisfaction in dealing with those proble symptoms. This dealer is awesome at selling you a car. Their problems are in problem solving and customer satisfaction in dealing with those problems after the sale. In August of this year I preordered a restricted model of the 2013 camaro. I had a written price agreement and ended up picking up the car the weekend before Thanksgiving. I found a footlong dent in the driver side door later that day and returned the vehicle to the dealership. The option from the dealer was to fix or they could order me another vehicle. I chose another order instead of having a new vehicle with body/paint work already done. This was only done after I proved I didn't put the dent in the door with pics the dealer sent me days before i took delivery. The order was put in but the dealer held onto my refund check for the car until i called and spoke with the ordering manager on 11/29. I had already attempted to contact the salesman (Cory Reedy) several times with no response. That is when I contacted the ordering manager John Weldon and discussed the issue with him. The plates for my old car arrived three days after Cory said they were mailing both overnight. After talking with the ordering manager my check showed up the next afternoon. Also as part of that conversation I reiterated the fact that i wanted to have the same type of written agreement and was unsatisfied with the level of service i was being provided. The order manager was going to look into providing a free tint and possible financial reimbursement for the additional hassle and get back with my within the week. After a week I again contacted Cory and asked for him to follow up with John to get the information he promised to me. He acknowledged but I never received the written agreement. I did receive an email from the customer support representative at Hewlett. She wanted to let me know that I would soon be receiving a survey about the dealership and to make sure I selected the checkbox at the start of the survey stating that i no longer owned the vehicle "so i would not receive mailers for it". When i received the survey, I found that by selecting that check box you were opted out of taking the survey. I re-entered the survey and took it without selecting the checkbox. My answers accurately reflected the level of service i was being provided up to that moment. During this time I also contacted corporate GM customer service to let them know about the ordeal (primarily the damage that resulted in transport - not dealer complaints). As the resulting lack of communication from the dealer persisted I brought these issues up with GM corporate. They began to look into the issue. I also was contacted by GM corporate in response to my survey on 12/10. They were quite concerned about the level of service I was provided and were going to contact the salesman and ordering manager to discuss. On 12/11 I received a buyers order from Cory for the 2nd order purchase which included the tint and agreed price for my trade in that was settled in the first agreement. At this point I believed everything was settled, but on the morning of 12/12 I received a text from Cory stating "this is Cory at Hewlett. The title to your Mustang is in the mail back to you. We are no longer interested in selling you a car. John Weldon said you can call him direct if you would like. His number is (512) 681-3002." I called John moments after this and left him a voicemail to call me back. I have yet to receive a response. I bought the car from another dealer that knows how to handle a problem and can call you back. They also re-listed my first car that had to have body and paint work done as a new vehicle on their site - with no mention of the damage. More
by ClaytonKrueger
Employees Worked With
Cory Reedy, John Weldon, Mike Hewlett
January 04, 2013
Lee did a great job again. Both the sales team and the service team with Paul as my service advisor keep me going. Both are considered my friends and not just employees of Hewlett. See you in 18 months service team with Paul as my service advisor keep me going. Both are considered my friends and not just employees of Hewlett. See you in 18 months for another new car. More
by ccarter3344w
Employees Worked With
Lee Dickie, Lee Dickie
January 03, 2013
We very much appreciated Ruben's straight-forward, no nonsense approach. Ruben was very friendly and his knowledge of the different cars/products offered was very helpful in making our decision. We arr nonsense approach. Ruben was very friendly and his knowledge of the different cars/products offered was very helpful in making our decision. We arrived at the dealership at 6:00 pm on a Friday evening. Ruben immediately greeted us on the lot and we looked at several vehicles. Ruben was very patient and answered all our questions and allowed us to drive a couple of cars. We were finished with everything by 8:00 pm... and picked up our new car the following day. This is the second Buick I have purchased from Don Hewlett and will definitely will return. More
by HarleyHondo
Employees Worked With
Ruben de la Rosa
December 31, 2012
My experience purchasing a Equinox at Don HewLett Chevrolet Buick was very comforatable. Mike and Donnie were very helpful, informative and courteous. The amount of time we spent test driving, paper Chevrolet Buick was very comforatable. Mike and Donnie were very helpful, informative and courteous. The amount of time we spent test driving, paper work and vehicle make ready was suprisingly quick. There was no pressure, the whole experience was relaxed. I will do buisness with Don Hewlett Chevrolet Buick again and recommend all my freinds and relatives to consider as well. More
by mbook88
December 30, 2012
I strongly recommend Don Hewlett Chevrolet Buick. They quoted a price and stuck with that throughout dealing with them. In other words, they had integrity in their sales. It was a pleasure to do business quoted a price and stuck with that throughout dealing with them. In other words, they had integrity in their sales. It was a pleasure to do business with them. My wife will be buying a new vehicle this year and I will go to Don Hewlett and Mike Cummings first. More
by Kennyrawls
December 30, 2012
We returned to Hewlett Chevrolet where 2 years ago we were very satisfied with a Honda Accord that was a good purchase, especially with very professional Finance Dept. We needed a heavy duty vehicle a were very satisfied with a Honda Accord that was a good purchase, especially with very professional Finance Dept. We needed a heavy duty vehicle as I just had an unexpected accident in Dallas with a smaller sedan. Jason Luther exceeded my expectations which were high as I expected better than average handling over other local dealerships. I am very happy with the Pontiac SUV we now have, which in comparison to other vehicles makes me proud to have it for business primarily. As a bonus, in a difficult transaction with an insurance carrier I also decided with the approval of my local agent to have the body shop at Hewlett also perform the repairs on my personal car. Their reps were so efficient that a check from our ins carrier is already enroute to Hewlett Chevrolet made out to Hewlett and myself. I have never experienced such professional and effective customer service elsewhere in many years; and I happen to be retired from positions in claims management. I plan to advise close friends and relatives of the fine service we receive from Hewlett Chevrolet-Buick. Sincerely, Leonard B. Gershon More
by Len Gershon
Employees Worked With
Jason Luther
December 28, 2012
I initiated my car search on-line and found a (used) car I wanted on the dealer's website in their used car inventory listings. I submitted an inquiry and I received a response to my inquiry within the nex I wanted on the dealer's website in their used car inventory listings. I submitted an inquiry and I received a response to my inquiry within the next day. I arranged a time to visit the dealership for a test drive and Mike had the car ready to drive when I arrived. I made a cash offer on the car and after a short negotiation with the manager, we agreed on a price I was satisfied with and I purchased my car. All-in-all, a smooth and painless experience. Mike seems like a good person and I would recommend you contact him if you're looking for a new Chevy or used car from their lot. More
by Leo Quintero
Employees Worked With
Leo Quintero
December 26, 2012
I had picked out the truck I wanted on your website and started talking to Mike Cummins about coming in to trade my old truck in for the model I found. Mike was a pleasure to work with. There was no pres started talking to Mike Cummins about coming in to trade my old truck in for the model I found. Mike was a pleasure to work with. There was no pressure and he respected that I knew exactly what I wanted. He had the new truck detailed and ready to go when I came in. The sale was closed quickly with a fair trade in on my old truck and very reasonable financing terms on my new purchase. The out the door price was very good on the model I chose. I am completely satisfied with the experience and would highly recommend for anyone I know to make their next vehicle purchasse at your dealership. More
by Gregg Kazak
