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Don Hewlett Chevrolet Buick
Georgetown, TX
2,257 Reviews
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Showing 2,257 reviews
March 09, 2012
This is a Service after the sale review. I finished This is a Service after the sale review. I finished writing a (5 out of 5 stars) review for this salesman and dealership on the purchase of a truck This is a Service after the sale review. I finished writing a (5 out of 5 stars) review for this salesman and dealership on the purchase of a truck. I will say before I begin with the second review, I stand behind the purchase of a vehicle from Don Hewlett A+. However, next time when I write a review, I will wait till there is a problem, then see how they (Dealership) respond with service. So, I am going to revise my review and rate as a whole--Sales and Service. When I had a problem with a "warranty" issue please read below-I have posted on Knapp Chevrolet-Houston. This review is for both Knapp Chevrolet and Don Hewlett (Georgetown). I will post on Don Hewlett as well. Purchased a 2009 HD2500 Z71 4x4 LTZ approximately 6 weeks ago--End of January 2012--from Don Hewlett. On March 8, 2012 was driving down a neighborhood street and crossed a road hump doing approximately 10 mph. A loud pop occurred on drivers front side and truck was lowered down-appeared to be a flat tire. After taking a look found no flat tire, but could not see under truck due to being to low to ground. Called wrecker and towed me to Knapp Chevrolet (Houston), where I was told the following--"It appears that who ever performed the last alignment didn't tighten the nuts on the cam bushings" "Will" then asked where did I put the new tires on--I commented that I had not touched the truck and that those tires were on on the truck when purchased. Well of course the parts were not covered under the 12 month/12,000 mile bumper to bumper warranty. After a few more minutes trying to convince Will i didn't put those tires on the truck-he said I would have to pay for a new alignment--$119.00. I called my salesman at Don Hewlett--Sam Evans and repeated the story. He said he would take care of it the next day that it should be under the bumper to bumper warranty and they would call Knapp. Friday morning i got a call from Will-Knapp of course stating that the torsion bar was damaged and needed replacing-$286.00-kind of saw that coming-never as simple as they say. Informed Sam with Don Hewlett and then received a call back informing me that Don Hewlett won't cover the parts/labor because not even the standard warranty covers the front suspension. After much discussion back and forth about what does "Certified Chevrolet" mean they still won't cover the problem. Sam commented that they checked the alignment and took tires off, but didn't check all the nuts and bolts. Sam stated that if the truck was at there location they could cover or at the very least just have me pay for parts alone. Sam commented that he (Don Hewlett) and his service manager can't be certain that Will at Knapp is telling the whole truth about the problem. If I would of broke down by there dealership it would have been taken care of. Had i taken this truck off road or through the mud I might could understand me having to pay, but I had put only highway miles on this truck. The reason "Will" with Knapp Chevrolet is getting a bad review is that there is no communication between the dealerships and that "Will" didn't believe that Don Hewlett had put the tires on the truck. He insinuated that I was not truthful in the tire/alignment issue. I see that Service after the sale is non-existent mostly within two months after the sale of truck. Certified - Well, Obviously means "limited and and what breaks will "most" likely not covered under the warranty". I'm more disappointed in Don Hewlett being that is where I purchased the vehicle. Will post on all Car related websites. More
by TX4Ever45
Employees Worked With
Sam Evans
March 09, 2012
My nephew recommended Ronnie for a new auto purchase after he told me I didn't get a very good deal from another dealership. OMG! Did I get treated kindly and fairly at Don Hewlett and by Ronnie, Tony after he told me I didn't get a very good deal from another dealership. OMG! Did I get treated kindly and fairly at Don Hewlett and by Ronnie, Tony (the Mgr.), Eric, & Buddy! They took very good care of me and genuinely wanted my experience to be pleasant and wanted to get me into a new car that I could afford. They were willing to work with me and I feel like I got a great deal! I would highly recommend Ronnie & this dealership for their friendliness, courtesy, customer service, fairness. I would definitely purchase from them again. More
by Mary T.
Employees Worked With
Ronnie Bradford, Ronnie Bradford
March 09, 2012
My experience at Don Hewlett Chevrolet was an enjoyable one. Cory made my new truck purchase buying experience stress free. I highly recommend anyone ready to purchase a vehicle to visit this dealership. one. Cory made my new truck purchase buying experience stress free. I highly recommend anyone ready to purchase a vehicle to visit this dealership. More
by StaseyMitchell
Employees Worked With
Cory Reedy
March 09, 2012
Aric was fantastic through the entire process. I've purchased several new cars in my life and have never had an experience like this one. Aric immediately made me feel welcome and valued. He was neve purchased several new cars in my life and have never had an experience like this one. Aric immediately made me feel welcome and valued. He was never pushy but did a great job of supporting me as I learned about the cars and decided what I wanted. His shared excitement in the process was really cool. I ended up having some very specific requests for the car I purchased (2012 Camaro SS). Aric was tenacious and located the vehicle, had it available in just a couple of days, at a very VERY good price. I had visited 5 Chevy dealerships in Austin, Aric and Hewlett made the best impression on me BY FAR. They lived up to this throughout the entire sale. Even the dreaded finance step was a cake walk, with ZERO shenanigans! Got the rate I wanted, no high pressure to accept stuff I didn't want (though I was presented those options had I wanted them.) Buddy did a great job on this very important final step and I was out of there in like 15 minutes. So, I'm now an ardent fan of Hewlett Chevrolet... and will push anyone I know to buy from Aric specifically. More
by donhupp
Employees Worked With
Aric Reil (Car Sales), Buddy ? (Finance)
March 08, 2012
I found the experience to be very good. Aric was very helpful with assisting me with my needs and answered my questions all along the process. Aric was very accommodating by coming to my place of employ helpful with assisting me with my needs and answered my questions all along the process. Aric was very accommodating by coming to my place of employment to take my vehicle to have it appraised for me when my schedule didn't allow for me to do this process. I would highly recommend Aric if purchasing a new vehicle. The finance person was outstanding in the way he assisted me and the information he provided to me. He was very good to work with and made my experience overall very good. I had talks with Rick Jehl and he went out of his way to assist me with my purchase. Clearly, he is a manager that is truly concerned with meeting/addressing the needs of his customer. Overall, my experience at Don Hewlett was outstanding and I would/will recommend this Dealership to my family and friends. More
by eddie3
Employees Worked With
Aric Reil, Rick Jehl
March 08, 2012
We started out with Ronnie, when we arrived he was busy, so he refered us to Brian. He listened and took notes on what my Wife wanted, then went out of his why to make sure we got the right car. You can't so he refered us to Brian. He listened and took notes on what my Wife wanted, then went out of his why to make sure we got the right car. You can't beat a fair price combined with salesmen that listen and go the extra mile. Thank You!!! More
by mskmskbsk
Employees Worked With
Brian Birdsall ; Ronnie Bradford, Ronnie Bradford
March 05, 2012
My dealings with MR Luther were fantastic. He was referredby a co worker. His knowing I am a full time coleege student, full time active duty soldier and a single mother, he assisted me with my trans referredby a co worker. His knowing I am a full time coleege student, full time active duty soldier and a single mother, he assisted me with my transactions by allowing me to send him all my required info before we meeet in person. All I had to do when I got here was sign the dotted line. It was the fastest and painless transaction I've had. He is the best and family and I will be back in the future. He has an "open door" policy that also makes life easier. If you go any where for a new or used vechicel this is not only the place but the very person to go. More
by Janein
Employees Worked With
Jason Luther, Jason Luther
March 05, 2012
Excellent car buying experience with Cory Reedy!! As a single female I was a bit nervous about car buying, but Cory Reedy was completely honest, and worked really hard to get me into the perfect car. From single female I was a bit nervous about car buying, but Cory Reedy was completely honest, and worked really hard to get me into the perfect car. From the time I walked through the door everyone was completely friendly; I never felt forced to do anything, and I got a really really good deal! :) More
by kendramcbride07
Employees Worked With
Cory Reedy
March 04, 2012
Finding a car online was the most efficient way to locate Finding a car online was the most efficient way to locate a car. I didn't have to drive to a number of dealerships hunting for what I wanted, nor Finding a car online was the most efficient way to locate a car. I didn't have to drive to a number of dealerships hunting for what I wanted, nor did I have to undergo the usual pressure from multiple car salesmen. I called the dealership to see if the car was still available. Aric Real answered my call and assisted me every step of the way. He was not only very helpful, but also very professional and friendly. It was a great experience with no pressure. I am sorry, but I can't remember the name of the gentleman who assisted me with the financing, and my contract with his name on in is now in a safety deposit box. He too was very friendly and helpful. I found the car that I wanted with low mileage at a good price and am extremely satisfied with the car and the sales experience. More
by caheinsohn
Employees Worked With
Aric Reil & ? (financing)
March 01, 2012
Cory gave me a no nonsense quote that was fair to the dealer as well as myself. The truck was still in transit to the dealership and Cory kept me well informed of it's status. Cory had also informed me a dealer as well as myself. The truck was still in transit to the dealership and Cory kept me well informed of it's status. Cory had also informed me about special GM offers for business owners to which I took advantage of. I am very pleased with the truck I received as well as the service from Don Hewlett. Thank you Cory, I'll be back! More
by JReevesTx
Employees Worked With
Cory Reedy
