Don Hewlett Chevrolet Buick

Working with Jason was great. He and our finance rep were the best things Don Hewlett had going for it. When we first arrived on the lot to look, no one came to help us. Then we went inside and Jason were the best things Don Hewlett had going for it. When we first arrived on the lot to look, no one came to help us. Then we went inside and Jason came out to show us some cars. He did a great job and was very knowledgeable. The next day I went online via chat to get a quote on a Traverse, and Karina came online. We chatted and she said she'd email me to confirm the price and to confirm a time for me to come test drive the vehicle. She didn't get me a price, and didn't EVER respond back to me. She had my phone number and email. So I drove up to the dealership and Brian took us for a test drive. He was nice and helpful. We determined that we wanted to make an offer on the car, and worked to negotiate the price. We ended up leaving to think more about it and to compare prices for comparable vehicles. Ultimately, we came back the next day and worked with Jason to get the car. We were pleased that it was cleaned and ready to go when we arrived. Finance was backed up so we spent 2 hours waiting to be seen. We loved our finance guy - can't remember his name but he was great! Then Brian went over last details about the car and told us that this dealer review would be coming. He mentioned that folks would only get their big "payouts" if all answers above were 5's. I'm in sales myself, selling software with a TCV of $100K-$3M, and this was very tacky. If you do your job well, you earn the 5's. Karina and the chat were the biggest let down of Don Hewlett. The only reason we went with Don Hewlett in the end was because you had the car with all the options we wanted on the lot. Other local dealers didn't, but their service was far superior. More

Painless experience which is not common in the auto sales industry. Only criticism is the wait after agreeing to the deal, to actually take posession of the vehicle. I sat around for approx an hour and a h industry. Only criticism is the wait after agreeing to the deal, to actually take posession of the vehicle. I sat around for approx an hour and a half and there was no detailed explanation of what was going on during that time that would need to take that amount of time. I feel about 30 minutes max should be enough to prep the vehicle and release it to the customer. Mr Davis was very likable and straight forward. I would recommend him to anyone. More

I purchased a new Volt from Don Hewlett on Feb 19th, which I ordered back in Nov. It was my 5th new car from this dealership (others were Surburbans). I wanted to lease this car, but was told no lease which I ordered back in Nov. It was my 5th new car from this dealership (others were Surburbans). I wanted to lease this car, but was told no lease available for the Volt. Then, Don Hewlett launched a lease program for the Volt 8 days after my purchase! I called and asked again if I could lease. Very poor response and service. I feel that this was fraudulent business practices, as certainly the dealership KNEW when the lease would be available, and lied to me. Will not purchase from this dealership again. More

We went in to Don Hewlett Chevrolet to purchase a new car for my wife. Ronnie made my buying experience good because he is not a high pressure salesman. I felt very comfortable working with him through the for my wife. Ronnie made my buying experience good because he is not a high pressure salesman. I felt very comfortable working with him through the entire price negotiation on the new car. He showed concern that we got the right car for my wife. More

I just wanted to thank Jason Luther and Don Hewlett for being patient and finding the perfect car for me. I know I was difficult to work with but Jason was very patient and always willing to make great su being patient and finding the perfect car for me. I know I was difficult to work with but Jason was very patient and always willing to make great suggestions. In the end we ended up with a great car and the service was outstanding. I would definitely recommend Jason and Don Hewlett for my next car. Thanks again guys for making the car buying process as painless as possible. Derek Smith More

Jason and Ronnie were very helpful and provided me with all the information I needed in order to purchase my new vehicle. They were willing to go the extra mile to get me the vehicle I wanted at a fair pr all the information I needed in order to purchase my new vehicle. They were willing to go the extra mile to get me the vehicle I wanted at a fair price. Excellent Customer Service! Thank you very much! More

we could agree on a price before i arrived from Abilene... after arriving home at Tuscola , the "check engine lite" , came on ... i worked with Lloyd and a local dealership,here at abi Abilene... after arriving home at Tuscola , the "check engine lite" , came on ... i worked with Lloyd and a local dealership,here at abilene, for the needed repair,,, and i was reimbursed for my expenses... $$$ you put the money out and not talk $$$ this was exceptional support ,,, i have bought many cars in my time.... and never received this fine treatment... thanx..........walt More

Brian Birdwall was great to work with, he a very well spoken sales person who went out of way , above and behond at his own time to make me happy. Came in on thursday to get a car, the car i like was in spoken sales person who went out of way , above and behond at his own time to make me happy. Came in on thursday to get a car, the car i like was in San Ananio, Brian left on friday morning to make sure i would receive my car. More

I like Don Hewlett and the people were great. I know I could have gotten a better price somewhere else, but not with the customer service I received. Overall, my experience was exceptional. They were the could have gotten a better price somewhere else, but not with the customer service I received. Overall, my experience was exceptional. They were the only dealership to ask if I wanted to test drive before we talked numbers. More

Jason Luther is a great salesman. He was very knowledgable about all of the vehicles that we looked at, but what really made him great was his customer service. He knows exactly how to handle cus knowledgable about all of the vehicles that we looked at, but what really made him great was his customer service. He knows exactly how to handle customers and give them the space they need while still being there for everything else. His service and attention to detail were exceptional. He didn't try to pressure us into anything and did his best to give us all of the options that fit what we were looking for. He was very patient with us during our search and he made sure that we were completely satisfied with our deal before we signed any paperwork. Not only was Jason great, but Don Hewlett had the best selection for the types of vehicles we were looking for. They had lots to choose from and almost everything we saw was priced lower than any other dealers in town. As long as Hewlett has something that we're looking for, we will definitely be buying our next vehicle from Jason. More