Don Hewlett Chevrolet Buick

We have been coming to this dealership for years. Bought 3 vehiclesand another one within the year but this last experience was awful from start to finish. My husband has over a 800 credit score and purchas 3 vehiclesand another one within the year but this last experience was awful from start to finish. My husband has over a 800 credit score and purchased a 70,000 truck. First off the sales guy told us the only difference from the 2500 Chevy ltz truck we bought and the high country was badging… then the truck we traded in was only worth $19,500 and but yet they turn around and sell it for $33000… I understand they need to make a profit but why do us that dirty. Then we move on to financing which was done through GM but I knew there was better rates out there and the lady said all we had to do was take this financing and all you half to do is take the paperwork to your preferred bank and just switch, that easy…. Liar which I recorded this too it’s not that easy you half to refinance and in the recording I mentioned that and she lied straight to our face. Then lastly was the accessory department which offered is a $100 credit when they were running a promotion for $1000, I had to file a complaint on them so they would offer a promotion they were advertising on their website. I spoke with several people to make things right including the general manager RENE MARQUEZ who was so rude and never bothered to call us back or return my email. Do not believe anything they say, do your research, get second opinions because at this dealership you do half to second guess honesty and greed. Our business to them meant nothing, profit was more important than having us a returning customer. This experience was the worst I’ve ever had and them profiting $8,000-$10,000 on the trade in was more important to them them than our future business. It’s a shame how dirty they did us. More

Worst service experience ever. Made a 7am appointment for a factory recall that was suppose to be a 3 hour repair. Evidently appointments mean nothing. Returned to dealer at 1 pm and was told vehicle would b a factory recall that was suppose to be a 3 hour repair. Evidently appointments mean nothing. Returned to dealer at 1 pm and was told vehicle would be ready at the end of the day. xxx ??? What was the point of arriving at 7 am? Finally got vehicle at 5:33 pm. Would not send my worst enemy to this dealership! Also, just a heads up, very few employees wearing mask. Had to give one star to post otherwise it would have been -0. More

I felt like my last repair job was a cash scam. My vehicle wouldn’t start so I got a jumpstart and went to get a new battery installed. Started fine a few days and died on me again. Took to Hewlett an vehicle wouldn’t start so I got a jumpstart and went to get a new battery installed. Started fine a few days and died on me again. Took to Hewlett and was told that I needed ECM replaced for $872, picked up vehicle and it wouldn’t start 3-4 days later. While getting any jumpstart we notified that one of the battery cables was loose. So instead of a fairly inexpensive repair, I got scammed for a more expensive repair. Not fair. More

The transaction went off without a hitch. My salesman did his job well as did the finance manager. his job well as did the finance manager. More

I have bought 3 new vehicles from Jeff Sawisch & 1 used vehicle. I have ordered 2 from factory & he made it easy for Me! If I have questions he’s there. vehicle. I have ordered 2 from factory & he made it easy for Me! If I have questions he’s there. More

Called sales. Needed a rig. Got 2 agents... horrible. got two sales agents. The first one hung up on me. Quite literally hung up on me within the first minute of the call. Second one rude, presumptuous, put two sales agents. The first one hung up on me. Quite literally hung up on me within the first minute of the call. Second one rude, presumptuous, put me in hold without asking. Protested. He said "Sorry you feel that way." Well, I'm sorry he did not meet my high expectations. Will never go back. Express service is to notch tho. More

Provided excellent customer service. Shuttle drivers were professional and friendly. were professional and friendly. More

Every time I have to have work done I bring my vehicle to Don Hewlett. to Don Hewlett. More

I have bought three of my trucks from Don Hewlett and Jeff Sawisch has been my guy each time. Incredible service and always informative. I will continue to go back for all my vehicle needs. Best customer Jeff Sawisch has been my guy each time. Incredible service and always informative. I will continue to go back for all my vehicle needs. Best customer experience around! More

The inventory was great, but it was the people that made the difference. Integrity and honesty are their priority. the difference. Integrity and honesty are their priority. More