Don Hewlett Chevrolet Buick

Don Hewlett is the nicest dealership! Our sales person Jeff made everything so easy! Definitely will tell family and friends about them! Was a very great experience. Jeff made everything so easy! Definitely will tell family and friends about them! Was a very great experience. More

Exceptional Friendly Service I have purchased 3 vehicles from Don Hewlett Chevrolet. Every time I have received exceptional friendly service. Charles ensured that I all my needs I have purchased 3 vehicles from Don Hewlett Chevrolet. Every time I have received exceptional friendly service. Charles ensured that I all my needs were met. I never felt pressured or rushed. He worked within my work schedule and was always there to help me and answer my questions. I highly recommend Don Hewlett Chevrolet. More

This purchase was a great experience. Roger and Ronny were great to work with. I am very pleased with my new truck and will come back because of Ronny and Roger. were great to work with. I am very pleased with my new truck and will come back because of Ronny and Roger. More

I worked with Shawn as a sales person. She was great. Probably the most enjoyable experience Ive had buying a vehicle. I worked with Noemi on signing and warranty. She was pleasant to work with and an Probably the most enjoyable experience Ive had buying a vehicle. I worked with Noemi on signing and warranty. She was pleasant to work with and answered all my questions. Very good experience overall!!! More

Just bought our second car at Don Hewlett Chevrolet! Kudos to John Gonzales for finding the right car for us, and to Brett McClaney for hassle free finance! Both these men are the reason we'll be back f Kudos to John Gonzales for finding the right car for us, and to Brett McClaney for hassle free finance! Both these men are the reason we'll be back for our next car. Couldn't ask for a better, easier experience. I will recommend this dealership to anybody and everybody!!♥️♥️♥️♥️♥️🥇🥇🥇🥇🏆🏆🏆🏆🏆 More

Great dealership!! Our salesman Chuck never added any pressure on us. The staff was very professional!! Brett in finance was great to deal with!! Parker sold us some nic Our salesman Chuck never added any pressure on us. The staff was very professional!! Brett in finance was great to deal with!! Parker sold us some nice steps for a truck, great guy too!! Oh I don't want to forget the hand soap that he sold us!! Great dealership!! More

ALWAYS HELPFUL We have bought several trucks there and have always had great service from the sales department and service department. We will be back. Thank you. We have bought several trucks there and have always had great service from the sales department and service department. We will be back. Thank you. More

Don Hewlett Chevrolet is an outstanding dealership and I would not go anywhere else! Friendly staff and very knowledgeable on the vehicles sale! Sales team and finance Departments go above and beyond throug would not go anywhere else! Friendly staff and very knowledgeable on the vehicles sale! Sales team and finance Departments go above and beyond through the whole process of purchasing your vehicle! More

Is anything performed that's stated in writing? I'd like to start by saying that this was the first time, in my two year history of visiting the dealership, that I had such a poor experience. I st I'd like to start by saying that this was the first time, in my two year history of visiting the dealership, that I had such a poor experience. I started by arriving at 8:30am, July 10th to Xpress Oil Change Plus. I explained to the advisor that I was there for an oil change, as well as explained that I was hearing a rubbing noise any time the brakes were being applied. The advisor stated that they would take a look at the brakes and see what work would need to be completed or replaced. So, I waited in the waiting room while the vehicle was being worked on. The advisor returned, and brought me an inspection results sheet. He stated that during the inspection, the tech noticed that the rear pad thickness measured to 4mm (driver), and 3mm (passenger). He stated that was the reason for the noise I was hearing, and asked if I'd like to replace those. I of course stated yes, and he explained they'd get to work on that. Around 11am, he returned and stated the vehicle was done. I proceeded to checkout, paying $378.34 for the oil change and brake pads. I got into the vehicle, and proceeded to drive out of the service drive. As soon as I went to apply pressure to the brakes, I noticed the same noise I brought the car in for in the first place. Confused, I brought the vehicle back into the service drive and explained to the porter that I was hearing the same noise, and asked to speak to the service advisor. The advisor came out, and I explained to him that I was hearing the same noise. The advisor asked for me to go back into the waiting room while they brought it back in to identify the problem. A short time later, the advisor stated that the shop foreman inspected the vehicle, and stated to me that the brake pads were not "bedded in correctly", and stated that the foreman "did a bunch of 0-60's to bed the pads in", and that "I shouldn't be hearing the noise anymore". A little displeased that my car was driven in such a rough manner, I got back into the vehicle, and started to drive home. About half way home, after exiting the highway, I again noticed the noise when I went to apply pressure to the brakes. Now I'm extremely frustrated and angry. On the green sheet that is attached to the service paperwork, is the Service Manager Greg Grove's contact information. I dialed the number on the paper, and asked to speak to Greg to discuss with him about how my service experience was going so far that morning. The person I spoke to stated that he was in a meeting, and put me through to his voicemail. I explained on the voicemail, that I brought the vehicle in for an oil change, and for the brakes to be checked because I was hearing a noise anytime the brakes were being applied. I stated that after I got in the vehicle after paying that I heard the noise, brought it back, and that the foreman stated I shouldn't be hearing the noise anymore, even though I was after picking it up for a second time. I asked him to call me back, and provided my phone number. I drove back to the dealership, marking my fourth time I was back there for the same issue, however this time after the foreman stated that he took care of the issue and shouldn't be hearing it anymore. I arrived back again to the dealership, and asked to speak to the foreman, so I could discuss with him the issue and take a test drive with him to pinpoint the noise that no one was hearing. I was introduced to Louie V, who stated that he was the one who took the vehicle back in the last time, test drove it and didn't hear the noise anymore. I test drove the vehicle with Louie in the passenger seat, and applied pressure to the brakes, which he stated he did hear. He stated that it sounded like it was coming from the front end, not the back end where the brake pads were replaced. He explained to me that he was focusing on noise from the rear brakes when he test drove it, and wasn't listening for any other noise. Now that Louie heard the noise, and thought it was coming from the front, he stated he would take the vehicle back in himself and take a look. I went back inside the waiting room again for this to be done. A short while later, Louie returned, stated that he did everything he could on his side of the shop, taking apart as much as he could and cleaning what he could, but stated since he was on the Xpress side, he couldn't take everything apart. He asked me to get into the car, and was able to pinpoint the noise that we discussed prior. He said he could take me over to the main service side, which he did. He walked me in to the main service area and spoke to Hal Bogatz, and explained my situation, that I brought the vehicle in that morning for an oil change and explained there was a brake issue, replaced the rear pads, but the noise was still occurring. Hal stepped away for a minute to see if they could take a look at the car, which I found a little surprising since the vehicle was still having issues after I paid $378.34 on the Xpress side. Regardless, Hal returned and stated they could take a look at the car. I thanked Louie for taking time out of his day to stay with me to explain to the main service side the problems I was having. At 1:39pm, the ticket was opened. A couple hours had gone by, without any update provided. Dealerships in the past, as well as advisors at Hewlett, have at least provided me an update of what the techs were working on with the car, and what was being found. Hal provided no update to me, even after walking past the waiting room several times. As it was approaching 4:00pm, and having been there since around 8:30am, I asked Hal if there was any update. He said he'd go find out, and to give him a minute. He came back with a printed sheet, which stated that there was "rust accumulation" from the right front. He stated the total cost for the tech cleaning the rust accumulation from the right front would be $161.12. Around 4:30PM, I finally left the dealership. The noise was not there anymore. To say that I was extremely disappointed with my visit would be an understatement. After spending $539.53, ($378.34 for oil change and rear brake pad replacement, $161.19 for rust cleanup/removal) it also left me with a lot of unanswered questions. The "complimentary 48 point vehicle inspection", that you say you completed, was that actually performed? How was a road test performed by the tech who completed the oil change and brake pad replacement, if I got in the vehicle and immediately heard the noise as soon as I applied pressure to the brakes? Did I actually need a rear brake pad replacement, since the advisor stated that was the source of the noise I was hearing, but heard it even after paying for the new pads and the foreman "bedding the pads in"? Can your advisors not perform basic customer service duties, by keeping a customer informed that had been there since 8:30am, and was there multiple times a day for the original issue that the car was brought there for? Can your service manager not have the decency to return a call that a customer made to him, explaining the issue I was having that day? Why have his contact information on there at all? At the time of this writing, approximately 8PM on Tuesday, July 14th, four days after this incident, I have yet to receive a return call from him. I'm not someone who writes reviews for anything, this also being my first review I'm completing from the dealership surveys I received. As I originally stated, this was my first time since using this dealership as my main service provider that I had been less than completely satisfied. I will be taking my business elsewhere from now on. Outside of Louie V, who exemplifies excellent customer service skills, this visit was the worst I have ever experienced. I will be contacting the appropriate outlets to share my experience with others in hopes they avoid your dealership, since I doubt this will be read, nor be used as a learning experience since Greg Grove, the service manager, can't even contact me to attempt to rectify the situation. I will not recommend your dealership for anything car related, and this experience should make everyone ashamed that this happened. Do better. More