Don Hewlett Chevrolet Buick

My latest oil change experience I was in for an oil change. Ada met me on the driveway and took my information. I asked her for a car wash and vacuum and she told me that the car w I was in for an oil change. Ada met me on the driveway and took my information. I asked her for a car wash and vacuum and she told me that the car wash machine was down but she would have my car hand washed. She could not have been nicer. Afterward she went over the areas that will be of concern in the near future as far as services that will need to be done because of the mileage on my Encore. She told me how much they would cost and how long it would take to perform them so I could plan accordingly. When I went to pay, Kathy, the cashier, was so sweet. I had printed a Rewards Coupon so i could use that and Kathy handled it perfectly. She is always very courteous and efficient. I drove away in a nice clean car. Rewards plus great service! What a wonderful service department. Thank you for hiring and training such great employees. Don Hewlett will have my business for a very long time. More

Ronnie was very professional while also being personable. I felt the salesman cared about placing me in the best car he could within the parameters of my budget. He was so very helpful. I felt the salesman cared about placing me in the best car he could within the parameters of my budget. He was so very helpful. More

Staff is great! Always friendly The staff was friendly, answered my questions and fixed my car in a timely manner. The rental was great and enjoyed driving a different vehicle. The staff was friendly, answered my questions and fixed my car in a timely manner. The rental was great and enjoyed driving a different vehicle. More

Super Friendly and Painless I didn't expect to purchase a vehicle when we stopped by Don Hewlett Chevrolet, but our salesman, Ronnie Bradford met us and went the extra mile to fi I didn't expect to purchase a vehicle when we stopped by Don Hewlett Chevrolet, but our salesman, Ronnie Bradford met us and went the extra mile to find the SUV I was looking for. He really searched hard to make sure I didn't settle for something I wasn't completely happy with. Brett in finance kept us laughing through what could of been a very long process. Everyone was so friendly and made the experience a fun one. More

Worst Customer Service Ever Terrible customer service. I purchased a new vehicle from their competitor and all I had to do was drive to this dealership to turn in my Chevy lease Terrible customer service. I purchased a new vehicle from their competitor and all I had to do was drive to this dealership to turn in my Chevy lease and give them a check for the money due. They would not accept it. They were telling me that the GM Financial website was down and they could not process it. That was a complete lie. I went back to the dealership next door and we called GM Financial ourselves and GM verified that no systems were down and that even if they WERE down, the dealership can still process the lease turn in for me. We called the Chevy dealership back and told them that and they then said "well we are not allowed to take leases if you didn't buy from us". Called GM back and GM confirmed that also was not true. Eventually GM Financial came up with a solution for me that did not involve this dealership. All in all, this dealership will NEVER get business from me or anyone I know. More

Oil change We have purchased many vehicles from Don Hewlett Chevrolet Buick over the past years and have been very pleased with the vehicles and the service depa We have purchased many vehicles from Don Hewlett Chevrolet Buick over the past years and have been very pleased with the vehicles and the service department. More

Great salemsan and people, the rest of the staff were slow Carl was awesome, and so was Noemi in Finance. I waited a LONG time to get to the Finance office but everyone was nice. Overall a good experience. Carl was awesome, and so was Noemi in Finance. I waited a LONG time to get to the Finance office but everyone was nice. Overall a good experience. More

Great staff and inventory Everyone we worked with was outstanding, from Ronnie Bradford our salesman to Brett in finance, even the people in between such as Sean V. Worked with Everyone we worked with was outstanding, from Ronnie Bradford our salesman to Brett in finance, even the people in between such as Sean V. Worked with us to make the deal we wanted happen, no excessive pressure or stubborn sales pitches, Don Hewlett is a dealer FOR the consumer and it goes without saying that it’s all thanks to the friendly staff the employ all around the dealership. More

Sales, Service, Followup! I can't be more pleased with Don Hewlett. So much to say about the sales team that I was amazed with. Not only did my sales person make sure he put I can't be more pleased with Don Hewlett. So much to say about the sales team that I was amazed with. Not only did my sales person make sure he put me into a vehicle I liked, but explained everything! When I revisited the dealership for additional accessories, he saw me and stopped what he was doing to ensure I was ok. I had the vehicle in the service department for a followup for a minor issue. The service team took my concern deeply and found a door ding on my passenger side I was not aware of, and made recommendations for repair. As I was waiting in the relaxing waiting area for a loaner, I did notice the other patrons were taken care of, by shuttle service, coffee, loaner vehicles, detailed explanation of their vehicle issues. While at the dealership I decided to visit the oil change center and received a detailed explanation of what they do, when it is time for my oil change and costs. I am actually looking forward to going back to Don Hewlett for all of my vehicle needs! Back to the dealership, go figure, but looking forward to it. More

Pleased with purchase and salesman Had the pleasure of working with Zane Busch. Also known as "Coach" He was very knowledgeable about the vehicles. Did a test drive and went home to thi Had the pleasure of working with Zane Busch. Also known as "Coach" He was very knowledgeable about the vehicles. Did a test drive and went home to think about purchasing. Came back 2 weeks later and looked at more vehicles. No pressure to buy. Allowed us to look at all the options. Then I got real sick. Took a long time to recover. When I was well enough, we came back to purchase the vehicle from Zane Busch. I am very pleased with the purchase and the salesman! More