Don Hewlett Chevrolet Buick

Fantastic The vehicle buying experience with Don Hewlett was excellent, very smooth and quick. Bruce (my salesman) was phenomenal during the entire process. H The vehicle buying experience with Don Hewlett was excellent, very smooth and quick. Bruce (my salesman) was phenomenal during the entire process. He made sure everything within his power went according to plan. I definitely recommend buying from Don Hewlett Chevrolet. I love my 2019 Silverado. More

Another great car buying experience We just bought another new Equinox from Neal Slocombe at Don Hewelett Chevy. This is the 4th car we bought there and Neal has sold us the last 3. He i We just bought another new Equinox from Neal Slocombe at Don Hewelett Chevy. This is the 4th car we bought there and Neal has sold us the last 3. He is pleasant and knows just what we are looking for. When we got ready to buy we sent him an email to say what we wanted and he made this a very nice visit for car buying. The dealership is also very good in that they all offered us time and being friendly and helpful. We will tell others about this and let them know this is a great place to go. No hassle and no problems. A great buying experience. Thank you Neal and thank you Don Hewellet. Pam and Michelle Richardson More

Sales Everything goes smooth. Have bought 2 new vehicles & 1 used. Never a problem that wasn’t taken care of. I would recommend this dealership to Others Everything goes smooth. Have bought 2 new vehicles & 1 used. Never a problem that wasn’t taken care of. I would recommend this dealership to Others. More

Truck is a lemon. Claim filed with GM. Even poorer service. I have taken my 2017 Silverado to GM on MULTIPLE (nine times and counting) as of May 2019 and I just purchased in November of 2017. The main concern i I have taken my 2017 Silverado to GM on MULTIPLE (nine times and counting) as of May 2019 and I just purchased in November of 2017. The main concern is the ever prevalent transmission issues. It feels as though the truck has been rear-ended and is throwing me forward while driving at a steady speed, accelerating, or slowing. The shop foreman has been taken on SEVERAL rides with me to show him the problem in the transmission. He admits there is an issue and the truck replicates over and over. Even the upper and lower valve bodies were replaced as they thought that was the issue. This only made the problem worse. Rob Elliot was the foreman that rode with me. Rob said, "That kick and hard downshift are normal. there is nothing we can do to fix it." Jason Jordan also claimed that they "drove the heck out of it" so much "they had to put gas in it." Yet, the odometer only read 9 miles. Even the dealer's records for the repair only reflected 9 miles. When I brought this up, Jason claimed when the "computer was connected to the truck the odometer doesn't count miles." That's the biggest load of xxxxxxxx I have ever heard. Seems you absolutely have to get an attorney and a lemon law claim filed to actually get anything fixed, even being under warranty. I'm extremely disappointed and WILL NOT EVER purchase from Don Hewlett...not even another GM made vehicle. More

Sold a car that should be a lemon We purchased an over priced used Ford explorer. Should have known it was bad when we signed the papers started the car and the check engine light cam We purchased an over priced used Ford explorer. Should have known it was bad when we signed the papers started the car and the check engine light came on. They of course "fixed" the issue, only to have the check engine light continue to come on. Now we had the oil changed at our Mechanic, and of course their is a list totaling over $800 worth of work that needs to be done. All of which was "pre-existing" as per my mechanic. As part of it the brakes and shocks are damaged. I really don't understand why someone would put a vehicle that is unsafe on the road let alone dangerous. But that what I have and that's what I have to fixed, because their lovely customer service people said "you drove it off the lot, so it is your problem". Very disappointed at this time. I actually know people who I have recommend they go there for their vehicles, hope they didn't get a lemon like I did. But hey they got their money. More

Transmission Replaced - Rough Gear Engagement Truck shifted rough after refurbished /new transmission was installed. Had to take it back four times. Fourth trip back the transmission solenoid modu Truck shifted rough after refurbished /new transmission was installed. Had to take it back four times. Fourth trip back the transmission solenoid module was replaced at no additional cost to me. Truck shifts and drives as it should. Satisfied customer here. More

Oil change The service was good. Just that they locked my keys in my car accidentally. The service manager at the ExpressLube did take me home so i could get my The service was good. Just that they locked my keys in my car accidentally. The service manager at the ExpressLube did take me home so i could get my extra set of keys. More

Lack of communication, damage to vehicle I ordered tires for my car. Austin helped with this. He called and gave me a price for the exact same tire that came on the vehicle. PROBLEM, that tir I ordered tires for my car. Austin helped with this. He called and gave me a price for the exact same tire that came on the vehicle. PROBLEM, that tire has been discontinued and any in stock would be old tires. I had him order different tires and made an appointment for 7:30 a.m. Friday. He told me it would take about 45 minutes. I get there Friday at 7:15. Car goes in. An hour later, Austin tells me they are working on it. I have overheard other service persons tell 4 people they have a nail, or that other things are wrong with their tires. I told Austin coming in that morning that I had an appointment at 9:00 a.m. After several visits from Austin he finally comes in 2 and 1/2 hours after arriving telling me my car was done, but there was a small problem. They had damaged a wheel. Austin told me they would either fix or replace it, but that the service manager would call me later that day. Nobody called. Come Monday, Austin called and said they had a wheel, bring your vehicle over and they would put it on. It would take about 45 minutes. Dropped what I was doing, rushed over,car went in, 1 1/2 hours later it was done. Worst experience I have ever had with a dealership. I have used this same dealership for 20 years and have never encountered such lack of truthful communication. More

Regular Oil Change and Tire Rotation The waiting room in clean and spacious. The staff was very helpful and the expectations on the wait time was right on. I recommend this dealer and ser The waiting room in clean and spacious. The staff was very helpful and the expectations on the wait time was right on. I recommend this dealer and service provider. More

Buyer Beware I purchased a used 2011 Chevrolet Grand Sport Corvette which the engine had been modified and was high performance and the car pricing reflected that I purchased a used 2011 Chevrolet Grand Sport Corvette which the engine had been modified and was high performance and the car pricing reflected that the car had been modified. The sales person was Neal Slocombe. I was also sold an Extended Service Agreement for $2698.00 from the Hewlett chief financial officer. Only 8 days after the purchase the engine wires burned. I took the car to the service department & I was told it was not covered by the warranty, that I would be responsible for the repair. I had further conversations with the financial officer about what the warranty did cover & he said "major problems such as the engine." I expressed to him that perhaps that I should return the car to the dealership since I had that option within 45 days of the purchase date, but was assured by the financial officer that the car had been thoroughly inspected by the dealership & that I should not have any major problems but if I indeed did have they would be covered by the warranty. Less than 6 months later & less than 3000 miles the car had been driven, an engine valve lifter broke & fell into the engine. The car was taken to a reputable repair shop. The company that had under-written the warranty that was sold to me was contacted and as requested was provided pictures of the damages & a detailed estimate of the cost of the repairs, over $5,700.00. I was notified a few days later that the warranty was cancelled due to Don Hewlett Chevrolet not informing the warranty company that the car had been modified when the warranty was written. After numerous conversations with Mike Hewlett, I ended up having to pay for the needed repairs. I would not have purchased the car without a warranty and trusted the dealership to stand behind the warranty. The warranty was not worth the paper it was written on. Mike Hewlett was eventually "generous enough" to refund me the cost of the warranty that I had paid for myself at the time of purchase. I feel that I was taken advantage of and treated unfairly and can only say "CUSTOMER BEWARE BEFORE PURCHASING FROM DON HEWLETT CHEVROLET IN GEORGETOWN!" More