Don Hewlett Chevrolet Buick

We found no problem......util the warranty runs out.. Purchased a brand new (with 30 miles) 2015 Tahoe on December 31, 2014. Purchased the extended warranty -- 5 year / 100,000 miles. Over the next three Purchased a brand new (with 30 miles) 2015 Tahoe on December 31, 2014. Purchased the extended warranty -- 5 year / 100,000 miles. Over the next three years, took the Tahoe into the service dept about 4 times due to problems with the transmission / fuel lines. Our vehicle would act like there was an air bubble in the gas line, it would act like a brief stall at times. It was not consistent. They claimed to have "checked it out and found nothing" each and every time. In January of 2019 (and 117k miles), we discovered the problem, as our transmission went out on us, leaving us stranded in Dallas. After discussing the issue with three different transmission shops, this is VERY common in the 8 speed automatic transmissions. We have had the transmission replaced, and it is still acting the same as before. :-( Prior to the transmission going out, we also had to have our air conditioner replaced, as it went out at 105k miles. We also had to have the shocks replaced at about 80k miles (not under warranty, as shocks are excluded -- for a reason). Come to find out, the shocks have metal pieces in them and thus cut the lining, which causes them to leak......also VERY common in Chevrolet vehicles such as the Tahoe. Of course, NONE of these problems are included in recalls, despite the known issues time and time again. So I called the dealership, as I feel in our new cars today, 100k miles is "just getting broke in" -- and that was what the salesman told me also. However, when Mike Hewlett called me (over 2 weeks after I left the message) to talk to me about it, his attitude was one of "that's A LOT of miles" and "you got a LOT out of good use out that vehicle". I reminded him that I am still making payments on it, and did not feel that 100k miles was a lot. He had a very arrogant and flippant attitude and had zero desire to make anything right in the matter. I will NEVER purchase another vehicle from this dealership, as I feel their service department just kept pushing me off until the warranty ran out. As I read some other comments, it seems this is also a common practice at this dealership. More

Oil change Ok except vehicle was ready about 30 min before I was called up to pay due to computer issue. No one told me the problem until they called me to come Ok except vehicle was ready about 30 min before I was called up to pay due to computer issue. No one told me the problem until they called me to come up. I saw my car sitting there done. More

No pressure sales team This is our second purchase from Hewlett. We love the excellent customer service and "no hassle" sales practice. You don't feel exhausted when you This is our second purchase from Hewlett. We love the excellent customer service and "no hassle" sales practice. You don't feel exhausted when you leave like previous dealerships we have used. Everyone there goes out of your way to keep you informed and make you feel welcome. Their service department always exceeds our expectations as well. We won't go anywhere else! More

This a wonderful dealership We have been purchasing and servicing our vehicles from Do Hewlett for 19 years and will continue to do so due their great customer service. We have a We have been purchasing and servicing our vehicles from Do Hewlett for 19 years and will continue to do so due their great customer service. We have always been treated well during and after purchase of our vehicles. More

Great car purchase and great team I came in wanting to look around, was greeted by Aaron Bradford who was an excellent salesman, very polite and not rushing me to buy anything. Looked I came in wanting to look around, was greeted by Aaron Bradford who was an excellent salesman, very polite and not rushing me to buy anything. Looked around at a few cars and left. Came back later that night and contacted Aaron, letting him know I wanted to buy, and he made it happen the same night and helped make a great car buying experience I would come back again to. Also I dealt with Ronnie Bradford through the process who helped the transaction go perfect and was very helpful and provided all the info that I needed and asked for, and more, and made himself readily available while my transaction was taking place. Both were extremely helpful and easy to work with and made the experience great. Also had great finance assistance through Buddy who helped me get a great payment rate, and was very accommodating and went the extra mile. Thanks again, 5 stars for everyone I dealth with and the whole experience. More

Husband New Truck My husband fount the truck on line, fount it on the lot, test drive it, decided he loved it, bought it. We already had a loan so the process was short My husband fount the truck on line, fount it on the lot, test drive it, decided he loved it, bought it. We already had a loan so the process was short and amazing! Ronnie was great and we will be back! Thank you! More

Wonderful Experience! Prompt and Professional Great Team! This was our first experience with Don Hewlett, a friend recommended them, but it will not be our last! From my first inquiry about the Mazda 6 (our d This was our first experience with Don Hewlett, a friend recommended them, but it will not be our last! From my first inquiry about the Mazda 6 (our daughters first car) we were interested in to the close of the deal I couldn't have been more happy with the experience. Steven Lawrence our Sales Rep was great, he made me a video of the car so we could see it in the real, not just pictures on the website. The car was exactly as described and we were very pleased with the price. The financing process with Jeff was great, appreciate the to the point no BS. Everyone we came in contact at the dealership was very friendly and welcoming, unlike another Austin dealership we went to. Can't wait till I'm ready for a new truck, Don Hewlett will be my dealership of choice! More

Honesty Knowledgeable honest quick service. I’ve purchased 3 vehicles from here. All through Roger Patterson sales, and Jeff G. Finance. I like the no games a Knowledgeable honest quick service. I’ve purchased 3 vehicles from here. All through Roger Patterson sales, and Jeff G. Finance. I like the no games approach with Real numbers and that’s we’re given. More

oil change Promised in an hour. Took less than that time. Customer service was very friendly.They also vaccuumed and washed my car. I was very pleased. Promised in an hour. Took less than that time. Customer service was very friendly.They also vaccuumed and washed my car. I was very pleased. More

Reliably Amazing I have now purchased 3 cars from Don Hewlitt! Ronnie Bradford is the absolute best at listening to what I want and need and then doing everything he c I have now purchased 3 cars from Don Hewlitt! Ronnie Bradford is the absolute best at listening to what I want and need and then doing everything he can to make it happen. Thanks for the new vehicle!!! More