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Don Hewlett Chevrolet Buick
Georgetown, TX
2,224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,224 reviews
January 20, 2017
Terrible service at the "Service" center . Key fob failure under warranty replacement, and pairing to truck. Appointment made 24 hours in advance by phone for 10:40am the following day. T . Key fob failure under warranty replacement, and pairing to truck. Appointment made 24 hours in advance by phone for 10:40am the following day. The next day, I showed up slightly early at 10:30, got assigned a "consultant", John Jarvis, who tried a couple of quick fixes but fob was dead. Not the battery as I had tested it. Car went into queue on time at 10:40 and I left my cell as I walked around used lot, then went to waiting room. 1.5 hour later still no sign of progress; had to get rep paged to get an update: only at that point was the car even being worked on. 20 mins later still chasing, found the guy, finally complete. Got the new fob in a baggie, not even bothering to add to keyring. Warranty cards to be mailed out as they wanted to get me out of there "quickly"! Now everyone has a bad day and things go wrong but must have spoken to 4 people during this time and not one really cared. Not a happy workplace, nobody smiling. Would never consider going back unless for this one part, certainly would never consider buying a car from them. More
by Slammer
Employees Worked With
John Jarvis
January 20, 2017
Overall I am satisfied with the excellent customer service Ronnie Bradford was helpful and knowledgeable. He didn't try to sell a car but tried to help me to buy a car. Once an issue raised during finance proc Ronnie Bradford was helpful and knowledgeable. He didn't try to sell a car but tried to help me to buy a car. Once an issue raised during finance process, he explained calmly and invited his manger to join the conversation to support clearing my incorrect views. In overall, the customer service was outstanding. However, I then figured out the oil life is 68%. I wish it wasn't as low for such a new car. More
by TRUNG NGO
Employees Worked With
Jason Luther, Ronnie Bradford, David Shelton
January 19, 2017
Very Poor Service Time and Customer Relation This was the worse auto experience I have ever dealt with. I took my car down for my service appointment at 745am, I did not get my car back until 615 This was the worse auto experience I have ever dealt with. I took my car down for my service appointment at 745am, I did not get my car back until 615pm after hours. I was never given a call on the update of my service throughout the day. Instead I had to call four different times to see what was going on. I had a routine oil change and my right rear view mirror replaced. Which I would like to add the part was in stock. My service advisor was Mindy, I informed her that my Chevy Avanlanche was my only means of transportation and to let me know when my cars done to send a shuttle driver. She told me the service would take "a couple hours." My last phone call was at 545pm asking Mindy if she could just send a shuttle driver to pick me up and I would just wait the rest out in the lobby. She firmly told me they closed at 6pm and no shuttle service was provided. She then stated I would need to find a way there. HELLO, I just told you earlier in the day this was my only ride. She then stated she would pick me up and then changed her mind because payment couldn't be made that way. I asked for a supervisor. His name was Zeke and he insured me he would take care of me and that they would come pick me up. Once I got there they took my payment and shook my hand goodbye. The biggest waste of 10hrs and the worst customer relation I have been involved in for quite some time. I would not recommend this dealership for anyone. More
by rakestraw
Employees Worked With
Mindy and Zeke
January 07, 2017
Wonderful experience Everything went so smoothly and they had the vehicle i was looking for ready. The vehicle had everything I was looking for. Marty made the whole proce Everything went so smoothly and they had the vehicle i was looking for ready. The vehicle had everything I was looking for. Marty made the whole process so comfortable and stress free. More
by Sabi9918
Employees Worked With
Mr. Lumas, Marty Cook
January 02, 2017
Good inventory and prices Dealership is great with plenty of friendly help. Pricing was very good. Initially I visited the dealership over a month ago with Ronnie Bradford. G Dealership is great with plenty of friendly help. Pricing was very good. Initially I visited the dealership over a month ago with Ronnie Bradford. Good experience. He was busy and Shannon Wolf assisted us. Shannon was the best salesperson we have ever experienced. His communication will be the reason I will buy from him and Hewlett Chevrolet. Sincerely Dr. Don K Carlson More
by Carlson
Employees Worked With
Shannon Wolf, Ronnie Bradford
December 29, 2016
Ronnie Bradford was extremely helpful and came in early to meet with me. I was very pleased with the level of service he provided. I would definitely recommend him i was extremely helpful and came in early to meet with me. I was very pleased with the level of service he provided. I would definitely recommend him in the future. More
by bab4020
Employees Worked With
Ronnie Bradford
December 13, 2016
Warranty??? Got a used car from here. Everyone was kind and very helpful. We've had it for 9 months now and it died on me yesterday. Not a big problem, we got the Got a used car from here. Everyone was kind and very helpful. We've had it for 9 months now and it died on me yesterday. Not a big problem, we got the extended warranty. Well, just found out the extended warranty DOES NOT cover GM parts. So the car is a GM car and got it at a GM dealership and got the warranty from a GM sales rep but it does not cover GM parts??? More
by Maria Johns
Employees Worked With
Jason Luther
December 05, 2016
Wonderfull I live in Oregon so it was a wonderful experience taking care of everything via phone calls or text. Thanks for the assistance in getting my new vehic I live in Oregon so it was a wonderful experience taking care of everything via phone calls or text. Thanks for the assistance in getting my new vehicle. More
by Krista Rosenbaum
Employees Worked With
Carl Staves
December 03, 2016
1st buying a car on my own Impressed with the speed they move with over at Don Hewlett. I sent them an email I was interested in buying a truck on Thanksgiving Day and Carl Stav Impressed with the speed they move with over at Don Hewlett. I sent them an email I was interested in buying a truck on Thanksgiving Day and Carl Staves had me in my dream Truck in time to make the LongHorn game on Friday. I will definitely be back next time I need to purchase a vehicle! More
by Hookem1996
Employees Worked With
Carl Staves, John Gonzalez
November 26, 2016
Getting the car I needed I was met by Marty and shown the car we needed. It was a Malibu. This was the car that's is towable 4 wheels down. we looked at several, but the I was met by Marty and shown the car we needed. It was a Malibu. This was the car that's is towable 4 wheels down. we looked at several, but the first car shown fit our needs the best . It was a easy process. More
by MikeJean mer47
Employees Worked With
Scott Nowling, Jeff Grazioplene, Marty Cook
