Don Hewlett Chevrolet Buick

HORRIBLE!!! My husband took his car here because it kept shutting down on him. He told them what he believed to be wrong with it and gave them our warranty info. My husband took his car here because it kept shutting down on him. He told them what he believed to be wrong with it and gave them our warranty info. They came back and said it was carbon in the throttle up which of course wouldn't be covered under our warranty with a minimal deductible and that it would cost us $175.00 for them to fix it. My husband told them he didn't believe that was all it was but if that worked great, BUT asked (Mindy) if it continued to happen would he get his money back or get what was actually wrong with it fixed. She told him he would absolutely get taken care of if the problem was not fixed and when he asked for it in writing she told him they could not do that but not to worry because they would definitely work something out with him. Of course 1 day later it has happened again and when my husband called they told him sorry, but we can look at it again for free but were not giving you your money back and when we figure out what is wrong with it you will have to pay for it, they told him there was nothing they could do because they don't know if they could recreate the problem anyway. (keep in mind my husband told them there was NO hurry) This is ridiculous if you can not figure out what is wrong with someone's car why charge for some BS reason that you knew was not going to fix the problem and if you didn't know it would help maybe you should have some more training. We have moved away from our home state of Michigan from people we trust with our cars and a step dad who use to work on them to Texas (which I love) but to people we can not trust that are not doing their jobs and keeping their words. Unfortunately this is why mechanics get horrible reputations. Very upset, we feel like we just threw away money unwillingly and there of course is nothing we can do about it. More

Theft while in their care owner refuses to accept liability Took my new Camaro in for service. Service advisor contacted me that they would need to keep my car overnight. I get a call from the owner Mike Hewlet Took my new Camaro in for service. Service advisor contacted me that they would need to keep my car overnight. I get a call from the owner Mike Hewlett the next day saying that the dealership was broken into and the wheels and tires were stolen from my vehicle and there was body damage as well. He stated that the police were called and he needed to put wheels and tires on my car to get it over to the body shop for an estimate. The next day he leaves a voicemail that he has an estimate for the repairs, I was thinking why do I need an estimate just get my car fixed and I'll pick it up when ready. I returned his call and he called me the next day stating he needed me to contact my insurance and file a claim as he had a signed waiver releasing him from any liability due to loss or theft. He said he wanted me to be out of pocket the least as possible. I couldn't believe this was getting placed on me and my insurance company. I told him how is this my fault, he said this certainly wasn't his fault and seemed more annoyed that his fence was damaged. I asked him how about just doing the right thing and fixing my car and he just blew me off and complained about his damaged fence. I contacted my insurance company and they sent an adjuster over to look at the vehicle. I told the adjuster if I had to file a claim there was no way I wanted to Don Hewlett to do the repairs and make a potential profit off of me and my insurance company. The adjuster contacted me and said he looked the car over and spoke with Mike Hewlett and he was adamant that he wasn't assuming any liability for the loss and damage to my vehicle. I contacted Mike just to clarify his stance and he stated he did not negotiate with insurance companies and he had a signed waiver that he was not liable for the damages. He did offer to pay my deductible if I had the repairs performed at his dealership. I told him I would talk to my insurance company and think it over. I received a text message late in the day from my service advisor asking if I wanted her to order the wheels. I didn't respond as I thought a phone call would have been more professional considering the situation. She ended up calling me the next day, I asked if I could take the car to another body shop and get a second estimate which she didn't think was possible as they had put their wheels and tires on my vehicle. I stated to her that I wasn't happy with that I had to file a claim with my insurance company and Mike Hewlett's arrogant attitude and that he was more concerned about his fence than the damage to my vehicle. I told her that even if he paid my deductible he was still making a profit off the parts and body shop repairs to which she replied most likely. I thought about the situation and just couldn't get over Mike Hewlett's arrogance and his handling of the whole situation. He made a bad situation worse. I decided I would pay the deductible myself and have my car repaired at another shop. I went to the dealership the following day with a borrowed set of wheels a floor jack and a lug wrench. I told her I wanted to pick up my car and had wheels and tires with me, I stressed to her I didn't want to talk to any manager and especially Mike Hewlett as I just wanted my car and no confrontation. I told her I could change the wheels in the parking lot or out in the street after waiting an hour she came back to me she said they would swap the wheels for me as they didn't want me to damage theirs. In all honesty I cannot recommend Don Hewlett Chevrolet to anyone. I already have two friends that were considering buying trucks that will go elsewhere and a good friend who's fleet manager of a neighboring city that will not use Don Hewlett for parts or service for their 60+ Chevrolets. I'm sure Mike Hewlett could care less about losing my business or the cities fleet as he is to busy stepping over a dollar to collect a nickel. More