Don Hewlett Chevrolet Buick

Theft while in their care owner refuses to accept liability Took my new Camaro in for service. Service advisor contacted me that they would need to keep my car overnight. I get a call from the owner Mike Hewlet Took my new Camaro in for service. Service advisor contacted me that they would need to keep my car overnight. I get a call from the owner Mike Hewlett the next day saying that the dealership was broken into and the wheels and tires were stolen from my vehicle and there was body damage as well. He stated that the police were called and he needed to put wheels and tires on my car to get it over to the body shop for an estimate. The next day he leaves a voicemail that he has an estimate for the repairs, I was thinking why do I need an estimate just get my car fixed and I'll pick it up when ready. I returned his call and he called me the next day stating he needed me to contact my insurance and file a claim as he had a signed waiver releasing him from any liability due to loss or theft. He said he wanted me to be out of pocket the least as possible. I couldn't believe this was getting placed on me and my insurance company. I told him how is this my fault, he said this certainly wasn't his fault and seemed more annoyed that his fence was damaged. I asked him how about just doing the right thing and fixing my car and he just blew me off and complained about his damaged fence. I contacted my insurance company and they sent an adjuster over to look at the vehicle. I told the adjuster if I had to file a claim there was no way I wanted to Don Hewlett to do the repairs and make a potential profit off of me and my insurance company. The adjuster contacted me and said he looked the car over and spoke with Mike Hewlett and he was adamant that he wasn't assuming any liability for the loss and damage to my vehicle. I contacted Mike just to clarify his stance and he stated he did not negotiate with insurance companies and he had a signed waiver that he was not liable for the damages. He did offer to pay my deductible if I had the repairs performed at his dealership. I told him I would talk to my insurance company and think it over. I received a text message late in the day from my service advisor asking if I wanted her to order the wheels. I didn't respond as I thought a phone call would have been more professional considering the situation. She ended up calling me the next day, I asked if I could take the car to another body shop and get a second estimate which she didn't think was possible as they had put their wheels and tires on my vehicle. I stated to her that I wasn't happy with that I had to file a claim with my insurance company and Mike Hewlett's arrogant attitude and that he was more concerned about his fence than the damage to my vehicle. I told her that even if he paid my deductible he was still making a profit off the parts and body shop repairs to which she replied most likely. I thought about the situation and just couldn't get over Mike Hewlett's arrogance and his handling of the whole situation. He made a bad situation worse. I decided I would pay the deductible myself and have my car repaired at another shop. I went to the dealership the following day with a borrowed set of wheels a floor jack and a lug wrench. I told her I wanted to pick up my car and had wheels and tires with me, I stressed to her I didn't want to talk to any manager and especially Mike Hewlett as I just wanted my car and no confrontation. I told her I could change the wheels in the parking lot or out in the street after waiting an hour she came back to me she said they would swap the wheels for me as they didn't want me to damage theirs. In all honesty I cannot recommend Don Hewlett Chevrolet to anyone. I already have two friends that were considering buying trucks that will go elsewhere and a good friend who's fleet manager of a neighboring city that will not use Don Hewlett for parts or service for their 60+ Chevrolets. I'm sure Mike Hewlett could care less about losing my business or the cities fleet as he is to busy stepping over a dollar to collect a nickel. More

Stay away from this dealership We purchased a used HD 2500, took it in to have the oil changed. When we got the truck back the technician failed to put the oil cap back on. The seco We purchased a used HD 2500, took it in to have the oil changed. When we got the truck back the technician failed to put the oil cap back on. The second time we took the truck in to have the oil changed, they did not tighten the oil filter and we had oil splatter all over our vehicle. Fast forward to our next vehicle, we bought a used ford f-150, we took the truck in a few days after purchase to have new tires put on and complained about ignition issues however they could not find anything wrong with it. Fast forward 7 months we took the truck in for the ignition issue again to a ford dealership as Hewlett said since it was a ford they could not properly diagnosis the truck. During the service repair many other issues were discovered to be wrong with the vehicle. The timing chain had slack in it (stretched out), the ignition switch was faulty and needed to be replaced, the rear door lock was not functioning, the battery needed to be replaced, the spark plugs needed to be replaced, and the coolant system had a leak. I do not feel in the 7 months we've had the truck we should be dealing with this many issues, some of which we complained about when we purchased the truck. To be honest based on our last experience we would not have purchased another truck from Hewlett, however they had the specific truck we were looking for. We have extended family that has purchased many vehicles from Hewlett, which is why we ended up here in the first place. However we have ONLY been continually disappointed with the service we received here. I did speak with Mike Hewlett in the service dept. who basically informed me that with used vehicles you take some degree of risk and that is why you should buy an extended warranty. We have purchased extended warranties with ALL of our vehicles and have NEVER used them. Based on our past service experience I do not have any faith in the service dept. at Hewlett, I feel they missed many of these issues during their inspection of the vehicle, I was told my Mr. Hewlett that they would be willing to look at the vehicle to examine the coolant leak however we would most likely be responsible for paying for at least a portion of the repair and he would not agree to pay the $319.61 we paid out of our pocket to have the other issues repaired. We also have not replaced the spark plugs or battery. Bottom line - stay away from the service dept. We will not be returning, nor will our family and friends. I don't feel Mr. Hewlett offered us a satisfactory resolution to this issue. Now we need to come up with the money to repair the other issues. Update 10/3/2016 (issues still unresolved) I have spoken to Mike Hewlett again. He informed me that I should have purchased a new vehicle to avoid these issues we are having now. I told him that our family could not afford new vehicles, and that these repairs (again some we complained about 2 days after purchase) were difficult for us to cover financially. Then he insulted me by saying "we should live within our means" Is this REALLY how you treat customers???? Our family does not have the government to bail us out, we are ultimately responsible for our bills. My husband and I own 2008 Toyota with over 100 k miles on it, (paid for) and my son drives a 2007 ford f-150 with over 100 k miles on it (paid for) both of which we keep maintained and we have not have any issues with. Further more we both have 800 plus credit ratings. Mr. Hewlett we do live within our means, THANK YOU!!! People do yourself a favor stay away from this dealership at ALL costs!! Take your business elsewhere, they do not value their customers, and their service department is deplorable. More