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Don Hewlett Chevrolet Buick
Georgetown, TX
2,227 Reviews
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Showing 2,227 reviews
October 03, 2016
Stay away from this dealership We purchased a used HD 2500, took it in to have the oil changed. When we got the truck back the technician failed to put the oil cap back on. The seco We purchased a used HD 2500, took it in to have the oil changed. When we got the truck back the technician failed to put the oil cap back on. The second time we took the truck in to have the oil changed, they did not tighten the oil filter and we had oil splatter all over our vehicle. Fast forward to our next vehicle, we bought a used ford f-150, we took the truck in a few days after purchase to have new tires put on and complained about ignition issues however they could not find anything wrong with it. Fast forward 7 months we took the truck in for the ignition issue again to a ford dealership as Hewlett said since it was a ford they could not properly diagnosis the truck. During the service repair many other issues were discovered to be wrong with the vehicle. The timing chain had slack in it (stretched out), the ignition switch was faulty and needed to be replaced, the rear door lock was not functioning, the battery needed to be replaced, the spark plugs needed to be replaced, and the coolant system had a leak. I do not feel in the 7 months we've had the truck we should be dealing with this many issues, some of which we complained about when we purchased the truck. To be honest based on our last experience we would not have purchased another truck from Hewlett, however they had the specific truck we were looking for. We have extended family that has purchased many vehicles from Hewlett, which is why we ended up here in the first place. However we have ONLY been continually disappointed with the service we received here. I did speak with Mike Hewlett in the service dept. who basically informed me that with used vehicles you take some degree of risk and that is why you should buy an extended warranty. We have purchased extended warranties with ALL of our vehicles and have NEVER used them. Based on our past service experience I do not have any faith in the service dept. at Hewlett, I feel they missed many of these issues during their inspection of the vehicle, I was told my Mr. Hewlett that they would be willing to look at the vehicle to examine the coolant leak however we would most likely be responsible for paying for at least a portion of the repair and he would not agree to pay the $319.61 we paid out of our pocket to have the other issues repaired. We also have not replaced the spark plugs or battery. Bottom line - stay away from the service dept. We will not be returning, nor will our family and friends. I don't feel Mr. Hewlett offered us a satisfactory resolution to this issue. Now we need to come up with the money to repair the other issues. Update 10/3/2016 (issues still unresolved) I have spoken to Mike Hewlett again. He informed me that I should have purchased a new vehicle to avoid these issues we are having now. I told him that our family could not afford new vehicles, and that these repairs (again some we complained about 2 days after purchase) were difficult for us to cover financially. Then he insulted me by saying "we should live within our means" Is this REALLY how you treat customers???? Our family does not have the government to bail us out, we are ultimately responsible for our bills. My husband and I own 2008 Toyota with over 100 k miles on it, (paid for) and my son drives a 2007 ford f-150 with over 100 k miles on it (paid for) both of which we keep maintained and we have not have any issues with. Further more we both have 800 plus credit ratings. Mr. Hewlett we do live within our means, THANK YOU!!! People do yourself a favor stay away from this dealership at ALL costs!! Take your business elsewhere, they do not value their customers, and their service department is deplorable. More
by Regina Schneider
Employees Worked With
Mike Hewlett
October 01, 2016
Auto Shopping Stress Free My husband & I came in, shopping around, & hoping to be approved on a Equinox Premier. But we worried about spending our whole day haggling so we set My husband & I came in, shopping around, & hoping to be approved on a Equinox Premier. But we worried about spending our whole day haggling so we set some rules. We met Marty, and he reassured us that would not be the case. "Well, we will see" we quietly thought.. Friendly & efficient Marty researched & even found us a better model with great features & great $$. Don Hewlett dropped the mike when he gave us a better discount deal. Then to top it all, their finance rep, Jeff, came through with an awesome extended warranty and financing. Just as Marty reassured us. All hassle free! Thank you. Jimmy & Ana Norwood More
by Ana Tiru Norwood
Employees Worked With
Jeff Grazioplene, Marty Cook
September 24, 2016
Silverado 2015 I had a good experience, the process was fast, I found the car I was looking for.Ronnie did an excellent job. I'm happy with my car .. thanks I had a good experience, the process was fast, I found the car I was looking for.Ronnie did an excellent job. I'm happy with my car .. thanks More
by Osvel
Employees Worked With
Ronnie Bradford
September 19, 2016
Thanks I came in to look at trading in my vehicle but not sure if I could afford it. Ronnie Bradford did an excellent job of sitting down and talking me, and I came in to look at trading in my vehicle but not sure if I could afford it. Ronnie Bradford did an excellent job of sitting down and talking me, and my wife, through my options. He did a nice job of the questions he asked and the options he provided. He was very patient and it was appreciate. Most importantly once he patiently explain on the options and features in the car to assist me in understanding how it worked. Thanks to Ronnie and Don Hewlett More
by Wally1
Employees Worked With
Ronnie Bradford, Brett McCleney
September 09, 2016
Don Hewlett is the best dealership ever My family has gone to Don Hewlett for years to get cars, it was finally my turn to go. Ronnie Bradford helped me get the car I wanted at the monthly p My family has gone to Don Hewlett for years to get cars, it was finally my turn to go. Ronnie Bradford helped me get the car I wanted at the monthly payment that best suited me. Fun friendly and positive atmosphere that made it the best experience I could have ever asked for. I love my 2016 Chevy Cruze, thank you Mr. Ronnie and all the people at Don Hewlett in Georgetown for getting me my dream car. More
by Graceful_Seabird
Employees Worked With
Ronnie Bradford
September 06, 2016
Great experience We had a great experience working with Ronnie. He made it easy to get through the process and he was very helpful from the beginning to the end. We had a great experience working with Ronnie. He made it easy to get through the process and he was very helpful from the beginning to the end. More
by TeenaHernandez
Employees Worked With
Ronnie Bradford, Jeff Grazioplene
August 31, 2016
Easiest Car Buying Experience My boyfriend and I went to the dealership and met with Ronnie. I had only gone in to get my car appraised. After looking around the lot while they cru My boyfriend and I went to the dealership and met with Ronnie. I had only gone in to get my car appraised. After looking around the lot while they crunched the numbers, I decided on trading in my car and going with a Chevy Equinox. I let Ronnie know all the features I wanted and didn't want and he helped me pick out a great car. This was my first new car buy and I was nervous, but Ronnie made it seamless. He explained all the paperwork and answered all my questions. When I felt nervous about signing, he would go over items with me again so I fully understood everything. He was very patient and made me feel like I was his number one priority (even during lunch time). Although I felt a little pressured into going with the dealership financing option, it turned out to be the better deal after calling a local credit union. I absolutely love my new car, and all thanks to Ronnie!! More
by Kelly L Ginest
Employees Worked With
Ronnie Bradford
August 28, 2016
Outstanding I was driving back home to killeen after being told a ridiculous price at Henna Chevrolet in austin. Then I figured what the hell ill just stop at Hen I was driving back home to killeen after being told a ridiculous price at Henna Chevrolet in austin. Then I figured what the hell ill just stop at Henna, cuz ya never know. I was walking towards their brand new trucks when Ronnie, one of their sales people approached me. So we got to talking about what I was interested in and he told me all of the discounts, offers, and rebates they had available. After everything was said and done I drove home in my brand new chevy silverado, which me and my wife love. Ronnie was incredibly helpful and took the time to explain to me how everything on the truck worked. He helped me set up my wi-fi and the on-star as well. I knew I was in good hands from early on. I am most certainly going to recommend this dealership and I know im going to be back since my wife is also looking for a new car. More
by Gomezsilverado
Employees Worked With
Ronnie Bradford
August 27, 2016
Purchase of a Pre-Owned Vehicle I went to Don Hewlett to purchase a certain vehicle with the assistance of Marty Cook. Mr. Cook made me and my wife welcomed and did everything possi I went to Don Hewlett to purchase a certain vehicle with the assistance of Marty Cook. Mr. Cook made me and my wife welcomed and did everything possible to make our purchase as painless as possible. After driving the vehicle that I was interested in my wife and I realized it would not fit our needs for the family. However there was another vehicle that I and my wife was interested in Marty Cook was more than happy to allow us to test drive and compare this vehicle with the one I was interested in and both I and my wife fell in love with it and Marty Cook was such a pleasure to work with and he was very professional with me and my wife. Marty Cook made this purchase such a pleasant and enjoyable one. My daughter will be purchasing a vehicle in the near future and If Don Hewlett has the Vehicle she desire I will personally take there and point her to Marty Cook as the sales person she should work with. I know she will totally agree with me and my wife that he is an excellent Sales person to work with, as his statement says "Hassle Free". I am going to enjoy my new ride. Thank You Don Hewlett for having such a great team member such as Marty Cook and many thanks to Marty. More
by Cool Ride
Employees Worked With
Marty Cook
August 25, 2016
Amazing! I always freak out when dealing with big decisions like this. The team at this dealership was beyond amazing. They took the time to explain my options I always freak out when dealing with big decisions like this. The team at this dealership was beyond amazing. They took the time to explain my options, were not pushy, and they were very patient with me. I test drove a used vehicle before I decided to go ahead and purchase new. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle. This was my second time purchasing from them - my first purchase was a used car. A++ service! More
by amanda.w
Employees Worked With
Ronnie Bradford, Brett McCleney
