Don Jackson Chrysler Dodge Jeep Ram - Service Center

Purchased a new Jeep Sahara there. Service dept is extremely SLOW, gives no communication for DAYS after vehicle is supposed to be done. No loaner vehicle offered. No apologies. No man Service dept is extremely SLOW, gives no communication for DAYS after vehicle is supposed to be done. No loaner vehicle offered. No apologies. No management to speak to. I wouldn't buy from here again. They obviously have plenty of inventory but they don't even try to earn your business. More

I had my 2020 Dodge Durango towed there so they would be able to read the codes. I was told the fuel pump sensor malfunctioned and was recalibrated. I asked for the codes and was told there were none that w able to read the codes. I was told the fuel pump sensor malfunctioned and was recalibrated. I asked for the codes and was told there were none that were active. This just makes no sense, they got it working and want me to come get it and that is all of the customer service I will get. Hint taken, I will come get my vehicle that was rigged into working and hope it is able to get me home. Due to this experience, you won't catch me purchasing anything from this dealership. More

I will never do business with this dealership. They quoted me a price for a door handle two days in a row. They explained I needed to come out before 3 p.m. to order the part so that It would be deliv quoted me a price for a door handle two days in a row. They explained I needed to come out before 3 p.m. to order the part so that It would be delivered the next day. I took off went over to the dealership only to find that they quoted me the wrong part and the cost was 3 times the quote. I ask to speak with the parts manager. The gentleman who quoted me the wrong price and part said he made a mistake. I explained that it was not a good thing that my time was wasted and the manager felt like I should have know about the part. I explained you are the subject expert and to just shove it off as a minor mistake was very disheartening. Again how service people treat women is so unfair. My time meant nothing to him nor the fact that I was quoted the same price twice in two days. The parts manager says to me Good day and Merry Christmas from behind a wall. I will not every get another oil change or service at this dealership. Please women be aware of the disrespect and the misinformation. I can not give this dealership/parts depart no stars. Horrible service More

I can't seem to get the service department or the service manager to respond to me. Answering the phone and responding is important! I understand supply chain issues, but I don't understand why that is an ex manager to respond to me. Answering the phone and responding is important! I understand supply chain issues, but I don't understand why that is an excuse to not respond to customers. I just spent 30 minutes listening to a phone ring. I've left voicemail for both Stephanie and Doug, but have yet to hear back. My next step is a complaint to the Better Business Bureau and Chrysler Corporation. I'm certain the latter will result in being told that each dealership is independent and there is nothing they can do. Customer service and customer care appear to be nonexistent with this dealership. Caveat Emptor! More

Outstanding customer serviceThe service department Outstanding customer service The service department informed me of the services needed. Although the vehicle was not cleaned when pick-up. The servic Outstanding customer service The service department informed me of the services needed. Although the vehicle was not cleaned when pick-up. The service department asked if I would bring back the vehicle do they can wash the truck. Overall - Great Job! More

wheel i bought a used 2010 avalanche and they said they deliver it to me for 100 dollars after a few days went buy i go a tow comp[any to pick it up for me for 320 and they will not give me my 100 dollars deliver it to me for 100 dollars after a few days went buy i go a tow comp[any to pick it up for me for 320 and they will not give me my 100 dollars back, call all the time its int he mail corporate mails that ect.......... and be ware of your purchase order before you sign they like to add a thing in they that cost you money called a AMO, they will probably change the name red read real close before signing don't pay extra for something you will never receive still wait ng and i will keep writing till i get my money, its the prince able. behind the deceit. . maybe ester will bring me my 100 to my door lol More

The service that the staff provided was great. The service on my car was done in a timely manner and the pick up team was very accommodating. service on my car was done in a timely manner and the pick up team was very accommodating. More

The dealership is ok, not one of my favorites,service is The dealership is ok, not one of my favorites, service is always slow, I always have to drop off my vehicle for oil changes. I would not recommend si The dealership is ok, not one of my favorites, service is always slow, I always have to drop off my vehicle for oil changes. I would not recommend sitting down waiting you will be there for hours!!!! now on another note purchasing a vehicle is great!!!! More

Service was fast and exactly what I expected. I appreciate the timeliness of my oil change and tire rotation compared to my last visit. Thanks appreciate the timeliness of my oil change and tire rotation compared to my last visit. Thanks More

The customer service was very helpful and they help me with the problem. I'm very pleased with my service. Thank you all so much. with the problem. I'm very pleased with my service. Thank you all so much. More