Don Jackson Chrysler Dodge Jeep Ram - Service Center

My service advisor was Stephanie Perkins - she is people friendly person She took real good care of and walked me thru the whole process. Kept me updated on the status of the work-made sure I was v people friendly person She took real good care of and walked me thru the whole process. Kept me updated on the status of the work-made sure I was very comfortable and answered all my questions .She is very professional individual- she made the whole experience awesome-great job thanks to everyone that worked on my car More

Awesome experience. I feel like the services provided were adequate for my needs. Moving forward, I will definitely return because I was provided with a peace of mind during the service experience. Steph were adequate for my needs. Moving forward, I will definitely return because I was provided with a peace of mind during the service experience. Stephanie was excellent and professional as well. More

I love this place Kedran greeted me with a smile and handle all my needs he even hook me up with a great salesman for my next car purchase handle all my needs he even hook me up with a great salesman for my next car purchase More

Awesome dealership, I purchased my Ram there and had a great experience. No hassel and the price was right the first time. Thanks guys for your support. great experience. No hassel and the price was right the first time. Thanks guys for your support. More

Chris provided exceptional service. I’m always in and out within a timely manner. I’ll see you again soon for my next service appointment. Shenna Blackwell within a timely manner. I’ll see you again soon for my next service appointment. Shenna Blackwell More

I enjoy coming to Don Jackson, price is reasonable great service. Long wait for oil change but worth it. Would love to know about up coming service that is needed on vehicle. service. Long wait for oil change but worth it. Would love to know about up coming service that is needed on vehicle. More

Thank you so much Jon see you again in a few months. Service was quick and precise. I appreciate you allowing me to tell you the specifics. Ms. Mildred Hall Service was quick and precise. I appreciate you allowing me to tell you the specifics. Ms. Mildred Hall More

I can truly say every time I have visited this place I was welcomed in, with the great! Personalities and Great costumer service. From purchasing my first car to visiting in the service department from ti was welcomed in, with the great! Personalities and Great costumer service. From purchasing my first car to visiting in the service department from time to time for maintenance on my car. I love it here and is now trying to purchase another car. More

Considerable incompetence in their Service Department The power steering on my 2017 Ram went out on 6/23/2020 so I had it towed over to Don Jackson Chrysler Dodge Jeep in Union City GA to access the probl The power steering on my 2017 Ram went out on 6/23/2020 so I had it towed over to Don Jackson Chrysler Dodge Jeep in Union City GA to access the problem and have it repaired. After accessing the problem the service tech advised that it would be 10 to 13 days for the repairs to be completed. Two weeks passed and I would call the service dept, the phone would just ring and ring. Then when someone would answer they would either hang up on me or send me to some random voicemail box. The only way I could communicate with the service dept was to actually go up there. So after one month I finally get my truck back and they give it back to me with the inside covered in ants. Next I notice that the truck seems to drive a little different. After going to another dealership right at a week after getting my Ram back because I refuse to let the incompetent representatives at Don Jackson go anywhere near my truck moving forward. I find out my brand new tires are cupping because the front end is so far out of line, and the power steering unit wasn't installed properly. I wouldn't advise letting anyone in the Don Jackson service dept in Union City, GA work on your child's tricycle!! I've never experienced such poor customer service, horrible technicians, and just plain lack of concern for the customer at any of the many dealerships I've used in the past 20 years. Today is 8/14/20 and I am still trying to get my vehicle back into the driving shape it was in before I left Don Jackson work on it!!!! I wouldn't recommend using this service dept under ANY circumstances!!!!!!!!!! More

Great experience. Great service. Helpful employees. Came for an oil change and they went the extra mile and ran an inspection on my vehicle. Will definitely be returning for further services. for an oil change and they went the extra mile and ran an inspection on my vehicle. Will definitely be returning for further services. More