Don Johnson Motors - Rice Lake

Very disappointed that you would not extend our “free” oil changes. We go south for the winter in our motorhome and don’t put enough miles on our new car to use the 3 oil changes given when we purchased o oil changes. We go south for the winter in our motorhome and don’t put enough miles on our new car to use the 3 oil changes given when we purchased our new car from you. Please restore our faith in your company. We have been highly recommending you to others. Don’t make me regret that. We asked but were told nothing could be done because “it’s all computerized”. I’m looking for that in person service. Carolyn Volrath More

Warranty service is terrible! 2023 Blazer RS with Bose speakers making crackling/humming noises, Don Johnson said they don't know what's wrong. Another dealer advised us that th 2023 Blazer RS with Bose speakers making crackling/humming noises, Don Johnson said they don't know what's wrong. Another dealer advised us that this is a known problem and there is a fix to it, the noise cancelling module needs to be replaced. We take the car back to Don Johnson and tell them this, they diagnose the car and agree. Don Johnson claims they ordered the part, weeks later they call and say the part is in and we need to make an appointment to bring our car in to get it fixed. We make the appointment to get it fixed, bring the car there and then they tell us that they don't have the part. Service apologizes and offers a loaner vehicle to use as we have a four hour trip that weekend. We go to pick up the loaner and the service manager argues with us saying they will not provide a loaner because our car is still drivable. We tell service manager that we were told that we would get a loaner, after arguing our case she unhappily agreed to give us a loaner. As she is filling out the paperwork for a loaner on a new equinox we informed her that we were driving four hours to Green Bay, she then said she will not let us take this new of a car that far and said we have an older car that they will give us. The out dated equinox they drive around the building wasnt half the vehicle ours was, it was filthy dirty and they own a car wash right on site. We ended up not using their dirty outdated car that they provided. At this point the Service manager is now more irritated and tells me that she is going to expedite the part that supposedly was ordered weeks ago. It's now been over two weeks and we still haven't heard from them. We are still driving around our expensive car that's buzzing, humming, and rattling. The customer service at Don Johnson Rice Lake is terrible, the service tech was really nice however the service manger shoukd be taught something about customer service. More

Great customer service. Would always recommend. Fixed my camera issue and do my regular service. Would always recommend. Fixed my camera issue and do my regular service. More

My car needed work done. Since I got my car through the dealership, I got the warranty so I came back to use it. The process was easy and I am very happy with the outcome. Since I got my car through the dealership, I got the warranty so I came back to use it. The process was easy and I am very happy with the outcome. More

Don Johnson Motors doesn't pay there suppliers and supplier will bill you the customer 1 1/2 years later! supplier will bill you the customer 1 1/2 years later! More

They are very friendly and keep you informed of what they are doing to your car are doing to your car More

nice people as a rule, but nice don't fix your vehicle. Mechanics lack basic skill levels. Threw an expensive part on my truck ($4,000), it didn't do a thing to correct my issue, yet they insist it was nec Mechanics lack basic skill levels. Threw an expensive part on my truck ($4,000), it didn't do a thing to correct my issue, yet they insist it was necessary. After 2 months of having no clue, they took my truck to a different dealership who fixed it in a day. I bought my truck new here a few years ago, spent almost $8k on repairs at DJ Motors this summer, and they won't return my calls or emails (I've only been seeking a basic explanation of why they put that part on my truck - not asking them for anything else ...) I can deal with mistakes, but a large dealership ghosting a customer is pretty unacceptable in my book. More

My favorite dealership ever. Excellent employees and skill level. Would not take my GMC SUV any where else. Excellent employees and skill level. Would not take my GMC SUV any where else. More

Had 100,000 mile maintenance done. Work done ahead of schedule and completely. Service rep suggested various items that might not need work, depending on inspection. Work done ahead of schedule and completely. Service rep suggested various items that might not need work, depending on inspection. More