My salesman was dishonest and knew nothing about the vehicle being purchased. My wife and I drove 250 miles on the word of the salesman of the vehicle. When we got to the dealership the vehicle had scuffs and dents. The salesman's excuse was the detail shopwas a bunch of young kids and not very good at their job! Which probably would have sufficed except for I personally asked him to go out and look at the vehicle while he was on the phone with me. He obviously did not walk outside and look at it while speaking with me because I was told on the phone that it was in perfect condition with zero dents or scratches! Also to beat all, the truck was missing a head rest! This was initially not a problem, but upon price negotiations, the dealership was holding the headrest hostage!! What kind of dealer sells a vehicle without all kf the headrests!! Furthermore we were unable to go through our local credit union for prime rates. So we specifically asked the salesman and the finance manager if there was an early payoff penalty for the loan, so we could refinance through our credit union once returning home, a d were told NO by both people. Obviously I am mentioning this because there is an early payoff penalty we found out later, of 1.25%. The dealer did apologize for this mistake and is willing to pay the fee, if they are telling the truth, we will see. So, in summary, the salesman was rude and didn't know a thing about the dodge truck (at a dodge dealer), thenthe headrest was held hostage, then the salesman threw the detail shop under the bus, instead of just fixing the problem. Now we will wait to see if the finance manager stays true to his word! I will never buy nor look at another vehicle on the Don Marshall lot in Somerset, KY again, no matter how good the deal sounds!! Customer service is a lost art in auto sales the days! This dealership is shady to say the least, and I will be trading this truck ASAP, because I do not want their laziness to cost me more money in the end! Please tread lightly around these people, from someone who traveled 300 miles to be treated like this!!