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Don Vance Chrysler Dodge Jeep Ram
Marshfield, MO
185 Reviews
Don Vance Auto Group is 3rd generation locally owned and operated.
At the helm of Don Vance Ford and expanding to include Don Vance Chrysler Dodge Jeep Ram, our legacy is woven with the spirit of service, expertise, and a passion for delivering excellence. It all started with Big Don, a retired U.S. Air Force veteran who started into the world of car sales in 1978, planting the roots of the original Don Vance Ford in Versailles, Missouri. Through dedication and learning the ropes, Big Don laid the foundation of our commitment to quality and customer trust.
His son, Don Vance Jr., stood alongside him, absorbing and modernizing the business for 11 years before co-founding Don Vance Ford in Marshfield in 1992. Since then, Dons wife Vickey and their 3 kids- Donald, Andrea, and Savanna have joined the business. Though the car industry is ever changing our goal has always been the same: showcase America’s best vehicles, fairly priced, and forge relationships based on unwavering trust and love for what we do.
Our accolades, from being one of Ford’s top dealerships for Super-Duty Trucks to receiving the prestigious President’s Award over the years, reflect our commitment to excellence. But our dedication goes beyond sales—our foray into Don Vance Chrysler Dodge Jeep Ram expanded our horizons, enabling us to redefine exceptional customer experiences. Awards like the FCA Customer First For Excellence Award, bestowed upon us consecutive years, validate our relentless pursuit of providing unparalleled service, as judged by esteemed organizations like J.D. Power & Associates.
At the heart of our business beats a commitment to service, extending from our customers to the communities we proudly serve. Our state-of-the-art facilities and a team of Certified Technicians, Advisors, and Support Staff ensure that whether it’s a routine oil change or extensive engine repairs, your vehicle needs are handled with expertise and care. Here at Don Vance, we’re more than a dealership; we’re a family, treating employees, vendors, and customers alike with the warmth and care that family deserves.
Experience a car-buying journey redefined at Don Vance, where upfront pricing meets downhome service. Our commitment is simple: offer our very best price, harnessing our buying power and discounts, ensuring transparency from the start. Whether you’re purchasing your next vehicle from us or allowing us to find your perfect match, expect not just a great deal on a quality vehicle, but an experience you’ll delight in sharing with friends. At Don Vance, it’s not just about selling cars; it’s about fostering relationships that stand the test of time
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 185 reviews
Verified Customer
March 25, 2025
Mike Burton greeted us out on the lot. He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us fin He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us finding the right Grand Cherokee L that we wanted. It made the whole experience go smooth. Ben Haney was our finance manager, and he was very insightful in the whole process. More
by johnsonkevinw
Employees Worked With
Mike Burton and Ben Haney
March 05, 2025
Selling car to buyer in saint Louis county should provide emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do i emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do it and said to offer a reimbursement. Then the next day, they argue the inspection is not required, and regret to offer the reimbursement. And they admit that they are not certifid to do emission test at all. Rediculous dealer. More
by bo.z
Employees Worked With
Madison
February 23, 2025
I've never been treated so badly as I was treated at Don Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem after problem with paperwork, pricing, and then financing lied to us and even after writing a check to buy the truck outright and completing the paperwork, they wouldn't let us drive it off the lot, and said we would have to come back days later to get it. Then the 30-day temp tag was only a 3-week temp tag, and they refused to give us a new one. More
by LJ
Employees Worked With
Todd, Robin
February 09, 2025
My husband and I drove one hour to test drive two cars. Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire experience was horrible from the beginning. More
by llohbeck001
Employees Worked With
I don't remember
