Don Wood Ford Lincoln

friendly folks to deal with and a better deal than my hometown dealer nice truck, but to much technoogly hometown dealer nice truck, but to much technoogly More

Elisha Negron Disappointing vehicle purchase and customer service. I am extremely disappointed with my experience purchasing a vehicle from this dealership. What should have been an exciting experi customer service. I am extremely disappointed with my experience purchasing a vehicle from this dealership. What should have been an exciting experience has turned into a frustrating situation involving catastrophic mechanical failure, poor communication, and a lack of accountability. I purchased a used 2016 Shelby GT350, I noticed concerning noises coming from the engine bay. While driving it home, I could hear two different noises. One was much louder than the other and after getting home, within a couple days I finally tracked down the louder of the two noises, which was the low pressure hose going to the air conditioning compressor. However, after turning the A/C off, I could hear the second noise more clearly. It sounded like piston slap, which is common for these cars but after driving it to work a couple days, the noise got louder and louder. This was especially concerning because I traveled approximately 192 miles from my home to Athens to purchase this vehicle. I traded in a manual 5.0 Mustang that was in really good condition that I drove since September 2022 with no issues with the transmission or motor for this very expensive paper weight. I expected a reliable vehicle and clear information about its condition. To make matters worse, the service records were never provided to me, I had to reach out to the service department myself to obtain them because the sales manager has refused to return my phone calls. I have called almost every day requesting to talk to a manager leaving multiple messages, voicemail and have not to this day been contacted back. I should not have to chase down basic service documentation or repeatedly try to contact management after making such a major purchase. After discovering the engine issue, I tried contacting the dealership to get answers and have my concerns addressed. Instead, my calls have gone unanswered. So I had the vehicle looked over and what I thought was piston slap turned out to actually be rod knock which is catastrophic. A customers deserve honesty, transparency, and responsive service. My biggest frustration is not just the mechanical issue; it is the way my concerns have been handled afterward. The lack of communication from management and the difficulty obtaining service records have only made this experience worse. I strongly encourage anyone considering buying a vehicle here to get an independent mechanical inspection, request all service records before purchasing, and get any promises in writing. Based on my experience, I cannot recommend this dealership. I have only drove this car since I’ve had it five days, four out of the five days I had to work so it was from work and back home less than 10 miles. I put a total of 282 miles on this car 197 of them was driving it home from the dealership. More

Kept getting the run around about the delivery of the truck all could have been avoided if the sales staff and manager was up front about the situation. truck all could have been avoided if the sales staff and manager was up front about the situation. More

Easy to set up a service appointment! They text you with a link where you can see the progress on the services as they are being performed on your vehicle! When service is complete, they They text you with a link where you can see the progress on the services as they are being performed on your vehicle! When service is complete, they send you a link to let you know it's done and the cost of the service! Great experience!!! More

The vehicle I bought had an issue prior to purchase I asked for it to be resolved before the purchase and it was. That was the number one reason that I proceeded with dealing with Don Wood Athens. They d asked for it to be resolved before the purchase and it was. That was the number one reason that I proceeded with dealing with Don Wood Athens. They didn't give me a bunch of problems or try to spin me around in circles or manipulate the situation. They took care of the situation promptly and I respect that. I will head their direction on my next purchase. More

I had a great experience with Chase. He wasn't a pushy sales person. He promise to make it happen for me and he kept his promise. He got me in a new vehicle pretty quick, even with a bus He wasn't a pushy sales person. He promise to make it happen for me and he kept his promise. He got me in a new vehicle pretty quick, even with a busy schedule that I have. I would definitely work with him again on another vehicle when my son is ready. Thank you Donwood Ford! More

Salesman Cody was very knowledgable about my new bronco sport and he even filled the gas tank for me. Thank you Cody! sport and he even filled the gas tank for me. Thank you Cody! More

My husband and I purchased two brand new rangers, our salesman Chase was awesome! We highly recommend salesman Chase was awesome! We highly recommend More

Cody Hannum was knowledgeable and polite. Dealer made an effort to accommodate our request for repair on window before purchase! Dealer made an effort to accommodate our request for repair on window before purchase! More

Don Wood Ford was great. I am happy with the truck. I got a good price on my F150 and they gave me a good price on my trade in. Trevor, my salesman was excellent. I would bu I am happy with the truck. I got a good price on my F150 and they gave me a good price on my trade in. Trevor, my salesman was excellent. I would buy from them again. More