Don's Ford - Service Center

Explorer recall Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful Had to call twice. Was told no need for recall unless I smelled something. Had to request appt. Since carbon Mon. Is odorless gas!! Awful More

People friendly and fast service Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repa Quick friendly service wait time minimal depending on service. Nice clean comfortable waiting area with refreshments & munchies. No issues with repairs done, quality work wait time minimal. More

Professional Service was completed professionally. Waiting area was clean and had free coffee. Service was fairly quick and done in order. No pressure or attempt t Service was completed professionally. Waiting area was clean and had free coffee. Service was fairly quick and done in order. No pressure or attempt to up sale. More

They are unable to diagnose and fix problem After several visits to the dealership I still left without my vehicle repaired. They have stated that they have reached out to ford for assistance bu After several visits to the dealership I still left without my vehicle repaired. They have stated that they have reached out to ford for assistance but ford takes their time in getting back to them. They also stated that a rental car will not be covered in the future unless I pay for it myself. More

Great Service! Had to take my Jeep in for Service. I had a deadline to make for a trip to Syracuse and Wendy Carlson went out of her way to see that the needed part Had to take my Jeep in for Service. I had a deadline to make for a trip to Syracuse and Wendy Carlson went out of her way to see that the needed parts were delivered and she made sure my vehicle was ready in time for my trip. What great service. I sure appreciate all she does and am so glad she is there to assist. She really cares about her customers and the Service her department provides!!! More

Super friendly Wendy was great. Very friendly and personable. Got me in and right out. Scott Risucci is the best. This is my 3rd lease and couldn’t be happier with S Wendy was great. Very friendly and personable. Got me in and right out. Scott Risucci is the best. This is my 3rd lease and couldn’t be happier with Scott. Even had my sister and best friend go through Scott on their leases. More

Excellent Service Experience Prompt, courteous attention; professional consultation and information; work well done. The vehicle I had serviced is a 23-year old, well-cared for ca Prompt, courteous attention; professional consultation and information; work well done. The vehicle I had serviced is a 23-year old, well-cared for car that I am keeping as a classic. It's great to know that I can trust the Service Department at Don's to do those things that need to be addressed from time to time without going overboard on my limited budget. More

Service with a smile. Very good service experience & quality work by tech John Sullivan . I would recommend this facility and service department to all my family and friend Very good service experience & quality work by tech John Sullivan . I would recommend this facility and service department to all my family and friends. Thank you and keep up the good work More

Satisfied with service work, witch keeps me going. Been coming to Don's Ford since 1974. From purchasing vehicles to servicing. With having my own business in lawn care and property maintenance I can n Been coming to Don's Ford since 1974. From purchasing vehicles to servicing. With having my own business in lawn care and property maintenance I can not afford down time which is important to me. More

Quick Service & Friendly Staff I just needed some routine maintenance (oil change & tire rotation) and they were wonderful! I waited there for the work to be done. Super comfy waiti I just needed some routine maintenance (oil change & tire rotation) and they were wonderful! I waited there for the work to be done. Super comfy waiting area and every staff member I spoke to was friendly and accommodating. I bought my car from Don's and will continue to have it serviced there as well. More