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Don's Ford - Service Center

Utica, NY

4.5
168 Reviews
Call Service Center (315) 864-7100

168 Reviews of Don's Ford - Service Center

Sort by
March 22, 2025

Always polite and friendly knows what he’s doing very helpful and very professional and efficient More

by AMMEDIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Don's Ford responded

Thank you for the positive review! We appreciate your support and hope to serve you again down the road.

Mar 24, 2025 -

AMMEDIA3 responded

What’s there to say, professionals every one there, It’s the only dealer I go to, Very happy with the service I get.When buying a new car or truck I never feel pressured they help me through the deal thanks Dons ford

Mar 25, 2025 -

Don's Ford responded

Thank you for the positive review! We appreciate your support and hope to serve you again down the road.

March 18, 2025

Matt always provides great customer service and got my car in and out Fast, love dons ford More

by ORRFAMILY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Don's Ford responded

Thank you for the review! We appreciate your support. Come see us again soon!

March 08, 2025

I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after More

by JILLWAGNER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Don's Ford responded

Jill, it's wonderful to hear that you appreciate the friendly and dependable service at Don's Ford. We're glad our team can make your experience convenient with vehicle pick-up and return! Thank you for choosing us!

March 05, 2025

Everyone so friendly and helpful. John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had m More

by TAMB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John Mazda and Scott Risucci provided exceptional service during your visit. We look forward to assisting you with future purchases!

February 19, 2025

They handled my service on time and efficiently. The work was done properly without any problems. More

by JFC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Don's Ford responded

Thank you for stopping by! It was a pleasure assisting you. Until next time, safe travels!

February 08, 2025

From the start to the finish was flawless. The service technician was excellent. Great service More

by KOTOOLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Don's Ford responded

That's wonderful to hear. Thank you for choosing Don's Ford, and we hope you'll stop by for another visit in the future!

February 02, 2025

Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More

by BRIANDCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Don's Ford responded

We appreciate your positive review. It means a lot coming from a expert mechanic! If you need anything down the road, the Don's Ford team will be happy to assist you!

February 01, 2025

No Communication no one called me on how my truck was coming along I called they said they would call me back and never did I would not recommend them More

by HARTNESS_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Don's Ford responded

Hello, I'm sorry to hear about the lack of communication regarding your truck. We strive for timely updates and it's clear we fell short here. Please reach out to me directly so we can address this issue and improve our service moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

January 28, 2025

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MATTHEW HEARN
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Jan 29, 2025 -

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 24, 2025

service was good this time very satisfied things done on time david kept us informed thank you More

by NAPIER116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : david s swald in service dept
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Jan 24, 2025 -

Don's Ford responded

We appreciate you taking the time to leave us a review and share kind words about David. We're proud to have him on our team and glad he took great care of you. If you need anything in the future, don't hesitate to give David and the Don's Ford team a shout.

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