East Hills VW of Sayville - Service Center

This is my 4th vehicle I bought from East Hills all because of the great service department. I live in Nassau Country and drive an hour each way to Sayville just to get my car serviced. Bill and his st because of the great service department. I live in Nassau Country and drive an hour each way to Sayville just to get my car serviced. Bill and his staff are knowledgeable, friendly, courteous. If it were not for their service department I would would not have bought my 2nd, 3rd and 4th vehicle from them. Keep up the great work!! More

After many visits to over a period of YEARS with Sayville and then VW East Hills for a faulty sunroof leak, they (VW EAST HILLS) finally diagnosed the leak with a solid answer after many vague and unacceptab and then VW East Hills for a faulty sunroof leak, they (VW EAST HILLS) finally diagnosed the leak with a solid answer after many vague and unacceptable ones and replaced the seal and sunroof frame on my vehicle which they found 'accidentally' or without intent - Sad to see their finding it was after acknowledging a "manufacturer's defect with adhesive, then trying to charge me for a pro rated part which was actually eventually covered under warranty). When the car was returned, it was returned dirty with stains on the headliner and the sunvisor not working properly failing to close all the way and with tools in the vehicle. I have worked with VW corporate and failed to receive a formal response from VW East Hills. There are other issues too long to describe here, but though I love my VW, the service at VW East Hills has really fallen down at the end of the game. Very disappointing. Now I have to go back again after many visits to have a new problem addressed after I am not sure the old one is even correctly repaired. VW support from Corporate has been Better than Average, but VW from East Hills at the end of the game just didn't deliver the goods. It's sad to see customers pushed to the point of breaking after dealers appear to not listen to customers on problems. If they did all they said, it's too bad that we are here now because they continually were unable to resolve the issue or have improperly returned the vehicle with damage to it. This will be followed up with a complaint to New York State Consumer Protection. More

So disappointed with the service department.Our car So disappointed with the service department. Our car threw a check engine light code after 2,000 miles and they haven’t been able to fix it after hav So disappointed with the service department. Our car threw a check engine light code after 2,000 miles and they haven’t been able to fix it after having the car for two single day appointments. We have another appointment next week so we’ll be without a car for a third day. They don’t offer loaner cars. They don’t seem overly concerned with inconveniencing their customers. More

Got charged a total $280 for an oil change and a “diagnostic test”. $60 for the oil change and $220 for labor. You plugged my car into a computer (that only you guys have) and you charge your custom “diagnostic test”. $60 for the oil change and $220 for labor. You plugged my car into a computer (that only you guys have) and you charge your customers $220 for that? Really? There’s alot of things I’d LOVE to say but I can’t because it would get this post deleted. Hope all the employees here sleep well at night. You guys are straight up ripping off your own community. Must feel good! More

What a pleasure to work with this dealership and their Service Department! I went in yesterday to have an accessory installed in our new, 2020 Atlas Cross Sport, and was wonderfully surprised when I went Service Department! I went in yesterday to have an accessory installed in our new, 2020 Atlas Cross Sport, and was wonderfully surprised when I went outside this morning to detail it and noticed that they clean the brake dust for me! It’s little things like that that make me extremely happy, and even further cements my feeling that choosing Donaldsons was the best decision we made! It’s great to be part of their family as that’s exactly how they make you feel! Thanks, Donaldsons! More

Got ripped off by service department I brought my car there after doing some repairs myself to get proper programming done as epc light was still on. An hour of labor and they didnt fix i I brought my car there after doing some repairs myself to get proper programming done as epc light was still on. An hour of labor and they didnt fix it, told me it would cost me more to find problem. I left. I posted it on a vw forum and someone gave me the info to fix, steering wheel was not coded right. I went back to complain and ask for my money back as the issue clearly should have been fixed by them. Got the rudest response from customer service, basically accusing me of all sorts of things and openly saying there was a statute of limitations on them ripping me off. Unreal. Stay away from this service department, far, far away... I gave one star because I'm not sure a zero would register, which is what this service department is, zero.... In reply to your (dealer) comments, it is you misrepresenting the facts. I came to you after changing the clockspring and said I had disconnected the battery to do the clock spring, and I need whatever programming needs to be done due to battery disconnect. Whatever programming needed due to battery disconnect.. This is the part you seem to be missing, that is why I came in, to get WHATEVER programming needed to be done DUE TO DISCONNECTING BATTERY!. Your service department misinterpreted this and supposedly coded only the clock spring. I say supposedly because that was probably already coded correctly, so your service department did nothing. When I saw the EPC light was still on, I complained because I knew it was a programming issue, which is why I brought the car there in the first place, to get WHATEVER PROGRAMMING NEEDED TO BE DONE DUE TO THE DISCONNECTED BATTERY!!. The service guy told me it would cost more money to investigate the EPC light. I left aggravated that I was dealing with clearly incompetent people who were trying to take more money to fix the issue I just paid to fix, and it was not done. Yes, it took some time for me to readdress the issue. It's my girlfriends car and I rarely drive it. When we brought it recently for you to investigate the transmission issue, first off I am not happy because you quoted us $6800 because you claim it needed a transmission. Transmission shop replaced the Mechatronic unit and car is fine for several weeks now, no codes, works great, problem solved, $1700, but that just adds to why I gave you 1 star. Back to the programming issue. At this time I realized the EPC light was still on and decided to pursue again. I posted a scan of the car on a Ross-Tech forum (https://forums.ross-tech.com/showthread.php?18214-2013-jetta-hybrid-EPC-light-on-since-reparing-clockspring&highlight=2013+jetta) and received an answer that my Steering Wheel control module was incorrectly programmed, and the user provided me with the correct coding. Once I used the Ross Tech tool and entered the correct code for the steering wheel module, the EPC light went out immediately, and a subsequent scan showed several error codes gone. I came to complain that your dealership had wronged me by not performing the basic coding that I knew was the cause of the EPC light, and now I had proved it. Your response was to try and tell me that's not why I came in, and that the coding had nothing to do with the EPC light. So, 14 months of light on, and magically the stars align at exactly the moment I entered that code and the problem causing the light fixed itself, they were unrelated, that is your claim. Seriously? Hard to say if you are willfully lying, or incompetent in your knowledge of the car. The incorrect coding of the steering wheel module caused an error in the engine module: 4332 - Check Coding of ECUs on Powertrain Data Bus P1647 00 [167] - - [Checking coding/versions ofcontrol modules in drivetrain] This engine error is what turned on the EPC light. The steering wheel control module is an ECU (Electronic Control Unit) on the powertrain data bus, and if coded incorrectly, clearly causes an engine error that says exactly that.. You want to maintain that the incorrect steering wheel coding won't cause an EPC light go right ahead, it convinces me even more of your incompetence and the reason I will not be going there anymore. In summary, I brought the car and said I needed whatever programming necessary due to the battery being disconnected. Turns out, the steering wheel was not coded correctly, this was causing my EPC light, and you failed to fix it. The dealership failed to fix the problem that I brought the car there and paid for, and had no interest in resolving my dissatisfaction. My 1 star rating and low opinion of your dealership service department stands firm. More

Excellent Service Dept. Rob Kessler is the reason I will buy another VW. Great guy. Treats me like a woman with a brain. Even though my knowledge consists of turning t Rob Kessler is the reason I will buy another VW. Great guy. Treats me like a woman with a brain. Even though my knowledge consists of turning the key and filling my car with gas! When time is right I'm coming in for a Tiguan. Diane H. More

GOT SCREWED AND LIED TO BY DONALDSON'S SERVICE DEPARTMENT Let me preface my review with two statements: 1. I never write reviews--good or bad 2. I know that dealer service is expensive I brought my car i Let me preface my review with two statements: 1. I never write reviews--good or bad 2. I know that dealer service is expensive I brought my car in for 30,000 mile free warranty service. They told me I needed two new tires due to excessive wear. They quoted me a price for tire replacement and installation costs. The price struck me as high but, I trusted that I was being given a cost-competitive estimate as advertised. I later learned that I was overcharged by at least $100. I contacted the dealer. They told me if I provided them with a competitor's cost estimate for the same tires and service that they would reimburse me for the difference. I promptly provided them with a detailed and itemized cost estimate for the same tires and service that was about $100 below what they charged me. Rob Kessler stated in an e-mail that he would need to have this approved before they could give me a refund. That was about 2 months ago. Now they do not return my phone calls or e-mails. More