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Donaldsons Volkswagen - Service Center

Sayville, NY

2.3
12 Lifetime Reviews Review Dealership

12 Reviews of Donaldsons Volkswagen - Service Center

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August 28, 2020

"Got charged a total $280 for an oil change and a..."

- zhartnett94

Got charged a total $280 for an oil change and a “diagnostic test”. $60 for the oil change and $220 for labor. You plugged my car into a computer (that only you guys have) and you charge your customers $220 for that? Really? There’s alot of things I’d LOVE to say but I can’t because it would get this post deleted. Hope all the employees here sleep well at night. You guys are straight up ripping off your own community. Must feel good!

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Recommend Dealer
No
Employees Worked With
Aug 31, 2020 -

Donaldsons Volkswagen responded

Thank you for your feedback, our service manager will be reaching out to speak to you.

July 18, 2020

"What a pleasure to work with this dealership and their..."

- Staceycaporaso

What a pleasure to work with this dealership and their Service Department! I went in yesterday to have an accessory installed in our new, 2020 Atlas Cross Sport, and was wonderfully surprised when I went outside this morning to detail it and noticed that they clean the brake dust for me! It’s little things like that that make me extremely happy, and even further cements my feeling that choosing Donaldsons was the best decision we made! It’s great to be part of their family as that’s exactly how they make you feel! Thanks, Donaldsons!

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Yes
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Jul 18, 2020 -

Donaldsons Volkswagen responded

Thank you for this great review.....

April 13, 2019

"Got ripped off by service department "

- Paul festa

I brought my car there after doing some repairs myself to get proper programming done as epc light was still on. An hour of labor and they didnt fix it, told me it would cost me more to find problem. I left. I posted it on a vw forum and someone gave me the info to fix, steering wheel was not coded right. I went back to complain and ask for my money back as the issue clearly should have been fixed by them. Got the rudest response from customer service, basically accusing me of all sorts of things and openly saying there was a statute of limitations on them ripping me off. Unreal. Stay away from this service department, far, far away... I gave one star because I'm not sure a zero would register, which is what this service department is, zero.... In reply to your (dealer) comments, it is you misrepresenting the facts. I came to you after changing the clockspring and said I had disconnected the battery to do the clock spring, and I need whatever programming needs to be done due to battery disconnect. Whatever programming needed due to battery disconnect.. This is the part you seem to be missing, that is why I came in, to get WHATEVER programming needed to be done DUE TO DISCONNECTING BATTERY!. Your service department misinterpreted this and supposedly coded only the clock spring. I say supposedly because that was probably already coded correctly, so your service department did nothing. When I saw the EPC light was still on, I complained because I knew it was a programming issue, which is why I brought the car there in the first place, to get WHATEVER PROGRAMMING NEEDED TO BE DONE DUE TO THE DISCONNECTED BATTERY!!. The service guy told me it would cost more money to investigate the EPC light. I left aggravated that I was dealing with clearly incompetent people who were trying to take more money to fix the issue I just paid to fix, and it was not done. Yes, it took some time for me to readdress the issue. It's my girlfriends car and I rarely drive it. When we brought it recently for you to investigate the transmission issue, first off I am not happy because you quoted us $6800 because you claim it needed a transmission. Transmission shop replaced the Mechatronic unit and car is fine for several weeks now, no codes, works great, problem solved, $1700, but that just adds to why I gave you 1 star. Back to the programming issue. At this time I realized the EPC light was still on and decided to pursue again. I posted a scan of the car on a Ross-Tech forum (https://forums.ross-tech.com/showthread.php?18214-2013-jetta-hybrid-EPC-light-on-since-reparing-clockspring&highlight=2013+jetta) and received an answer that my Steering Wheel control module was incorrectly programmed, and the user provided me with the correct coding. Once I used the Ross Tech tool and entered the correct code for the steering wheel module, the EPC light went out immediately, and a subsequent scan showed several error codes gone. I came to complain that your dealership had wronged me by not performing the basic coding that I knew was the cause of the EPC light, and now I had proved it. Your response was to try and tell me that's not why I came in, and that the coding had nothing to do with the EPC light. So, 14 months of light on, and magically the stars align at exactly the moment I entered that code and the problem causing the light fixed itself, they were unrelated, that is your claim. Seriously? Hard to say if you are willfully lying, or incompetent in your knowledge of the car. The incorrect coding of the steering wheel module caused an error in the engine module: 4332 - Check Coding of ECUs on Powertrain Data Bus P1647 00 [167] - - [Checking coding/versions ofcontrol modules in drivetrain] This engine error is what turned on the EPC light. The steering wheel control module is an ECU (Electronic Control Unit) on the powertrain data bus, and if coded incorrectly, clearly causes an engine error that says exactly that.. You want to maintain that the incorrect steering wheel coding won't cause an EPC light go right ahead, it convinces me even more of your incompetence and the reason I will not be going there anymore. In summary, I brought the car and said I needed whatever programming necessary due to the battery being disconnected. Turns out, the steering wheel was not coded correctly, this was causing my EPC light, and you failed to fix it. The dealership failed to fix the problem that I brought the car there and paid for, and had no interest in resolving my dissatisfaction. My 1 star rating and low opinion of your dealership service department stands firm.

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Recommend Dealer
No
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Apr 16, 2019 -

Donaldsons Volkswagen responded

Mr. Festa, We are sorry to hear about your experience at Donaldsons VW. We pride ourselves on our customer service and commitment to friendliness and quality of service. Unfortunately though, your review misrepresents the facts. The service visit that you were looking to get a refund for was in February of 2018. At this time, you installed a part in your VW and then received an error code. The service advisor explained to you that the epc light needed to be fixed and you declined the repair. You came back in March of 2019 and had more work done in our service department with no issues and no mention of this concern you had about the previous repair. On Saturday, you came in and spoke with a service advisor about wanting your money back for this repair from 14 months ago. Unfortunately, we can't refund money to someone for work that was done on a vehicle over a year ago. If you have any further concerns, my General Service Manager would be happy to speak with you. His name is Bill and he can be reached at 631-567-9200.

February 12, 2015

"Excellent Service Dept."

- tommy

Rob Kessler is the reason I will buy another VW. Great guy. Treats me like a woman with a brain. Even though my knowledge consists of turning the key and filling my car with gas! When time is right I'm coming in for a Tiguan. Diane H.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kessler, Robert
Feb 12, 2015 -

Donaldsons Volkswagen responded

wow thank you for that great review, Rob kessler is a great part of our service team and does a great job for all his customers, he is a big part of our family and we are lucky to have him. We look forward to seeing you in the showroom when you are ready for that new tiguan. Steven Fulco G.M. sales operations

August 21, 2014

"GOT SCREWED AND LIED TO BY DONALDSON'S SERVICE DEPARTMENT"

- cvg750

Let me preface my review with two statements: 1. I never write reviews--good or bad 2. I know that dealer service is expensive I brought my car in for 30,000 mile free warranty service. They told me I needed two new tires due to excessive wear. They quoted me a price for tire replacement and installation costs. The price struck me as high but, I trusted that I was being given a cost-competitive estimate as advertised. I later learned that I was overcharged by at least $100. I contacted the dealer. They told me if I provided them with a competitor's cost estimate for the same tires and service that they would reimburse me for the difference. I promptly provided them with a detailed and itemized cost estimate for the same tires and service that was about $100 below what they charged me. Rob Kessler stated in an e-mail that he would need to have this approved before they could give me a refund. That was about 2 months ago. Now they do not return my phone calls or e-mails.

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Recommend Dealer
No
Employees Worked With
Other Employees : ROB KESSLER
Aug 21, 2014 -

Donaldsons Volkswagen responded

I am sorry to hear you are unhappy with our service department. Volkswagen of America's Tire Store - Price Match Guarantee has very strict guidelines. Unfortunately, the ad you had sent in for the match did not meet all of the guidelines making it ineligible for the refund. These guidelines are set by Volkswagen Directly not by Donaldsons. Thank You, Brittany Donaldsons BDC Manager

March 21, 2014

"I have to say this service department hit it right out of..."

- antnem

I have to say this service department hit it right out of the ball park! I purchased a 2003 vw beetle for my daughter with 95000 thousand miles in oct 2013 privatly. After an on going check engine light and repairs, I decided to take the car to the dealer.. the car was losing coolant. I arrived late about 530pm checked the car in with Robert ( extremely professional) and he assured me I was in great hands. 740 am the next morning Kurt wich I later found out was the service manager called me, introduced himself and my issues. 2 hours later called me back to discuss my options. I gave the ok and had a timing belt, thermostat and a water pump done all as Kurt was in touch with me numerous times during the repair. He really went over and beyond durning the process of the repair also giving me complete price quotes on other things I was concerned with.. What a complete pleasurable experience with Donadsons service department, My hat goes off all of you!!! You we be seeing me again in the near future... Thanks again!! Mr Nemeth

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kurt blenkinsapp
July 27, 2012

"I have been a happy and satisfied customer of Donaldson's..."

- Kareo

I have been a happy and satisfied customer of Donaldson's for the past 12 years. My bragging rights have resulted in several friends all purchasing their own cars from Donaldsons as well. I give a special SHOUT OUT to Gerard Napolitano because he has consistently given me the best service and support over all these years. It is a blessing to know that I can trust the word and service of my "family" at Donaldsons. I will never buy a car from any other dealership. From the gentleman who greets me at the stop sign to take down my info and assign me a parking spot, to the man who drives me in the courtesy car to work or home - I am always greeted in a cheerful and upbeat way. KEEP UP THE GREAT WORK!!! In this crazy economy may God bless your business and your families! With Sincere Thanks- Karen Christensen

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Gerard Napolitano
April 25, 2012

"Avoid this dealership at all cost!! Bought my car there..."

- daniplusmcr

Avoid this dealership at all cost!! Bought my car there and have been loyal up until most recently when they have completely screwed up my car. Paid a lot of money for my car and now after 2 failed attempts at fixing (they only caused more problems) am forced to take it to another dealership to be fixed correctly.

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No
May 23, 2012 -

Donaldsons Volkswagen responded

Donaldsons values feedback from customers in an effort to continually improve our quality of service. Unfortunately we were unable to connect with this individual to understand the issues involved and resolve them satisfactorily. We encourage customers to contact us directly so we can work toward a solution on any situation that may arise. Exceptional customer service is always a priority.

January 09, 2012

"Craig Bitet was very helpful friendly and made my..."

- peanutz301

Craig Bitet was very helpful friendly and made my experience at Donaldsons run much more smoothly than originally anticipated. I would recommend him to anyone else.

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Recommend Dealer
Yes
Employees Worked With
Craig Bitet
May 04, 2011

"I have had discussions in the service line with other..."

- spg900ny

I have had discussions in the service line with other customers as to how bad the service here is. They overcharge, and eventually you'll get your car back and what was supposed to be fixed is not fixed at all. I made a pledge never to bring my car back here again and have stuck to it. It's tough though, because it's the closest VW dealership to me.

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Recommend Dealer
No
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Don't Recall
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