Donley Ford of Shelby

A++ great service, great sales department, great finance officer, nice and friendly people. But My 2021 Ford explorer limited model still have a problems sense a beginning.... APIM NOT working properly officer, nice and friendly people. But My 2021 Ford explorer limited model still have a problems sense a beginning.... APIM NOT working properly and Ford MFG CASTOMER SERVICE refused replase defective part without proper code..because Ford diagnostic program doesn't recognize properly defective part code, looks like nobody want help me form Ford MFG, BUT Donley service department did excellent Job, I still disappointed with MFG Customer service , They promised call me back but didn't Thank you for attention on this matter Jouri More

Thanks to Chris y.and his great team for your wonderful service on my Lincoln and always caring for my needs as a customer expert in all you do Thanks again Chris you are the best. service on my Lincoln and always caring for my needs as a customer expert in all you do Thanks again Chris you are the best. More

Always great to work with. Andy treats me good. I take both my work and personal trucks there to get serviced . I always wait while the work is being done and it dosnt take long both my work and personal trucks there to get serviced . I always wait while the work is being done and it dosnt take long More

I worked with the service dept gentleman was wonderful and sales man that helped me locate with service area was great as well thank you and sales man that helped me locate with service area was great as well thank you More

Dan listened and delivered what I asked for. I knew what I wanted and Dan didn’t try and upsell me, nor did he waste my time. I wanted and Dan didn’t try and upsell me, nor did he waste my time. More

Bought a 2021 F-250 super duty there. Would buy from them again in the future. Was treated fairly and was a good experience overall. again in the future. Was treated fairly and was a good experience overall. More

I came in to purchase a newer vehicle and was set on a 2018 Ford Edge. Rickey made sure he found exactly what I was looking for and with low miles. Very professional, friendly, and determined young man. H 2018 Ford Edge. Rickey made sure he found exactly what I was looking for and with low miles. Very professional, friendly, and determined young man. He has also followed up after the purchase to make sure I am happy with my new set of wheels. Friendly, attentive staff. More

I have always had a great experience at this dealership. Everyone is very nice and helpful. They make it a very pleasant experience. Very accommodating. Everyone is very nice and helpful. They make it a very pleasant experience. Very accommodating. More

The work was done in a timely manner; oil change and"checkup" was done. as well as installing a recall. Excellent attitude from employees as well! Highly recommend! and"checkup" was done. as well as installing a recall. Excellent attitude from employees as well! Highly recommend! More

When I had my first oil change done on the vehicle I ask for tire rotation at the time as well. Specifically the works package at Ford dealership. I was told by the service person “We didn’t think you neede for tire rotation at the time as well. Specifically the works package at Ford dealership. I was told by the service person “We didn’t think you needed your tires rotated at this time”. It’s not what I need it’s what I asked for. I had 3500 miles on them and I wanted them rotated. I never received my paperwork for the oil change either. I like to keep all my service paperwork with the vehicle when I get anything done. I also had an issue with the steering wheel controls for the cruise control not lighting up. I had to order the part at that time and was told I would receive a call when the part arrived (I was told it would be in the following week) to setup a service appointment. I never received the call. I called in after 3 1/2 weeks and was told yes the part had arrived 2 weeks prior. This is not good customer service at all. I am highly disappointed in the experience I have had at this dealership from the start. Although some of the workers have been good to work with the practices at this dealership are sorely lacking. I will not be using Donley Ford of Shelby or any Donley dealerships again if this is the level of service I can expect. More