You should shop in Buffalo. Last year I almost bought a Lexus from Dorschel. I was a little worried about my phone's ability to talk to the sound system, and wanted to try it out with several different settings on my phone. While I was trying to keep track of the outcomes, the sales person talked at me incessantly, distracting me to the point where I gave up. I eventually decided to buy the car anyway, but gave up again when my salesperson ignored all of my emails and phone calls asking for a verification of the finance terms. I waited a year and tried again. I knew exactly what I wanted and was willing to wait for it. Nevertheless, I had an extremely painful conversation with the sales manager, where he tried to upsell me on various options I'd already told him I definitely didn't want. I sent a followup email to another sales rep who had offered to be helpful; she did not reply. I gave up, called NorthtownAuto in Buffalo, got connected to a sales rep named Dana Romeo, and in the course of one very short and very pleasant phone conversation, bought exactly the car I wanted. I would never bother trying to buy a car at Dorschel again.