Dorsett Hyundai

Dorsett Hyundai responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent service experience at Dorsett Automotive did not meet your expectations. We take concerns about professionalism, communication, and trust very seriously, especially as a fourth-generation, family-owned dealership that has served Terre Haute since 1958. We apologize for the long wait and for any confusion caused by the AI diagnostic recommendation or the miscommunication regarding the oil leak. It’s important to us that our guests receive not only accurate service but also feel respected and fully informed every step of the way. Your experience clearly didn’t reflect that, and for that, we sincerely apologize. We would greatly appreciate the opportunity to make this right and restore your trust in our service department. Please reach out directly to our service manager so we can review your visit in detail and ensure your concerns are fully addressed. Thank you again for your feedback—it helps us grow and improve.

JRLAUE responded

I will reach out to service manager.

Dorsett Hyundai responded

Thank you for the 5-star review and for recognizing Kainen and Eric for their excellent service! We’re so pleased to hear that both team members provided a smooth and helpful experience throughout your visit. At Dorsett Automotive, we believe in delivering a friendly, knowledgeable, and no-pressure environment—and it’s great to know Kainen and Eric lived up to that standard. As a locally owned, fourth-generation dealership serving Terre Haute and the Wabash Valley since 1958, we’re proud to offer a wide selection of new Nissan, Hyundai, and Mitsubishi vehicles, along with the largest inventory of used cars in the area. Whether you're purchasing a vehicle or visiting us for service and maintenance, our team is here to guide you every step of the way. Thanks again for your kind words and support. We look forward to serving you again soon at Dorsett Automotive!

Dorsett Hyundai responded

Thank you so much for the 5-star review! We’re glad to hear that you had an excellent experience with our team at Dorsett Automotive. Our goal is always to provide clear communication and walk our customers through every step of the process—whether you’re shopping for a vehicle or scheduling service. As a locally owned, fourth-generation dealership proudly serving Terre Haute and the Wabash Valley since 1958, we’re committed to making your experience smooth, informative, and tailored to your needs. With a full lineup of new Nissan, Hyundai, and Mitsubishi vehicles, plus the largest selection of used cars in the Wabash Valley, we work hard to help you find the perfect fit with all the features you're looking for. Thank you again for choosing Dorsett Automotive—we appreciate your trust and look forward to assisting you again in the future!

Dorsett Hyundai responded

Thank you so much for the kind words and 5-star review! We’re glad to hear that you consistently feel welcomed and well taken care of when you bring your vehicle in for service. At Dorsett Automotive, treating our customers with kindness, respect, and professionalism is at the heart of everything we do. As a locally owned, fourth-generation dealership proudly serving Terre Haute and the Wabash Valley since 1958, we’re here to provide trusted maintenance and warranty service for Nissan, Hyundai, and Mitsubishi, as well as all makes and models. Whether it's a quick oil change or a more in-depth repair, our team is dedicated to making your visit comfortable and stress-free. Thank you again for your continued support. We look forward to seeing you again at Dorsett Automotive!

Dorsett Hyundai responded

Thank you, Jan, for the 5-star review and your continued trust in Dorsett Automotive! We’re proud to hear that you consistently experience professional, reliable service when you visit. Our team works hard to ensure every appointment is handled with care, precision, and respect—because that’s what our customers deserve. As a fourth-generation, locally owned dealership serving Terre Haute and the Wabash Valley since 1958, we’ve built our reputation on dependable service and long-term relationships. Whether you're here for routine maintenance, warranty work on your Nissan, Hyundai, or Mitsubishi, or service for any other make or model, you can count on us to get the job done right. Thank you again, Jan! We look forward to taking great care of you on every visit to Dorsett Automotive.

Dorsett Hyundai responded

Hi Alejandro, Thank you so much for your continued trust and kind words! We're thrilled to hear this was your fourth visit and that you've been happy with the service each time. It means a lot to us to have loyal customers like you, and we're grateful for the opportunity to keep your vehicle running smoothly. Thanks again—we look forward to seeing you next time! Best regards, Trever Dorsett Automotive

Dorsett Hyundai responded

Hi VBALLMOM5, Thank you so much for your kind words! We're so glad to hear that you felt heard and well taken care of during your visit. At Dorsett, we believe listening to our customers is the most important part of delivering great service, and we're happy to know that came through. We truly appreciate your feedback and the opportunity to serve you. We look forward to seeing you again in the future! Warm regards, Trever Dorsett Automotive

Dorsett Hyundai responded

Thank you for your fantastic review! We’re thrilled to hear about your great and fast experience with Brandon and our team at Dorsett Automotive. Helping our customers find the perfect vehicle while staying within their budget is something we take pride in, and we’re glad Brandon made the process smooth and enjoyable for you. As a trusted, fourth-generation, family-owned dealership in Terre Haute, Indiana, we’ve been dedicated to serving the Wabash Valley since 1958. With our extensive selection of new Hyundai, Nissan, and Mitsubishi vehicles, as well as the largest inventory of used cars in the area, we’re confident we can help every customer find their ideal match. Thank you for choosing Dorsett Automotive, and we look forward to assisting you with all your future automotive needs!

Dorsett Hyundai responded

Thank you for your feedback, JC! We’re thrilled to hear that you found our service to be first-class—at Dorsett Automotive, we’ve been committed to delivering exceptional customer experiences in Terre Haute, Indiana, since 1958. As a locally-owned, fourth-generation business, your satisfaction is always our top priority. We understand your concern about the credit card surcharge. Your input is valuable and will help us evaluate how we can continue improving our processes to ensure transparency and convenience for all our customers. Thank you for trusting us with your automotive needs, whether it’s purchasing from our extensive selection of new Hyundai, Nissan, and Mitsubishi vehicles, or maintaining any make or model at our service center. We hope to see you again soon and deliver an even better experience next time!

Dorsett Hyundai responded

Thank you for your glowing review, Rich! We’re delighted to hear about your positive experience at Dorsett Automotive. Providing timely, efficient service with excellent communication is something we strive for with every visit. We’re especially proud of features like text alerts and video multi-point inspections, which help keep our customers informed and confident in the care of their vehicles. As a fourth-generation, family-owned business proudly serving Terre Haute, Indiana, and the Wabash Valley since 1958, we take great pride in delivering top-notch service for all makes and models. Whether you’re visiting for factory-scheduled maintenance, warranty repairs, or any other automotive need, you can count on our team to go above and beyond. Thank you for choosing Dorsett Automotive, Rich! We look forward to serving you again in the future.