Dorsett Hyundai

Dorsett Hyundai responded

Dear Susan, Thank you for your wonderful 5-star review! We’re thrilled to hear about your positive experience at Dorsett Hyundai. It’s great to know that Gina White was eager to help, friendly, and knowledgeable, while keeping you well-informed throughout your sales visit. We also appreciate your kind words about our clean facility and your satisfaction with the sales price transparency, trade-in experience, purchase time, and finance process. Your feedback means a lot to us, and we look forward to serving you again in the future! Best regards, The Dorsett Hyundai Team

Dorsett Hyundai responded

Thank you for your fantastic 5-star review! We’re delighted to hear about your positive experience at Dorsett Hyundai. It’s wonderful to know that our team, including Trey Brooks-Ellis provided friendly and courteous service while keeping you well-informed throughout your visit. We truly appreciate your kind words about our service price transparency, workmanship, and communication. Your feedback means a lot to us, and we look forward to serving you again in the future! Best regards, The Dorsett Hyundai Team

Dorsett Hyundai responded

Thank you so much for the wonderful 5-star review! We’re so happy to hear you had a great experience purchasing your new Hyundai Kona—what a fun and stylish choice! We’re especially glad that Briana Craft made the process smooth, informative, and enjoyable for you. She’s a valued part of our team, and we’ll be sure to pass along your kind words. At Dorsett Hyundai, part of the Dorsett Automotive family that has served Terre Haute, Indiana since 1958, we believe in transparent pricing, a no-pressure sales process, and treating every guest like family. It means the world to know you'd recommend us to friends and family—that’s the highest compliment we could receive. We appreciate your trust in our fourth-generation, family-owned dealership and look forward to helping you with any future automotive needs. Enjoy every mile in your new Kona, and thank you again for choosing Dorsett Hyundai!

Dorsett Hyundai responded

Thank you, Lorridunn, for the great 5-star review! We’re so glad to hear that Brianna made your experience smooth and informative. Her product knowledge and commitment to customer satisfaction truly make her a standout, and we’re proud she was able to help you find the right vehicle. It’s especially meaningful to hear you’ve consistently had great service with us—your continued loyalty to Dorsett Hyundai, part of Dorsett Automotive, means so much. As a fourth-generation, family-owned dealership serving Terre Haute since 1958, we’re passionate about building long-term relationships and delivering top-quality experiences at every visit—from sales to service. Thank you again for trusting us with your automotive needs. We look forward to seeing you again in the future, and we hope you enjoy every mile in your new vehicle!

Dorsett Hyundai responded

Thank you for the fantastic 5-star review! We’re so pleased to hear that Kainen was super helpful and informative throughout your used car buying experience at Dorsett Automotive. Making the process quick, easy, and stress-free is exactly what we aim for, and it’s great to know Kainen delivered on that promise. At Dorsett Automotive, we’ve proudly served the Terre Haute community since 1958 as a fourth-generation, family-owned dealership, and we’re committed to providing transparent pricing, efficient trade-in evaluations, and a customer-first experience from start to finish. Whether you're shopping new or used, online or in person, we want every visit to be smooth, honest, and enjoyable. Thank you again for choosing Dorsett—we appreciate your trust and recommendation. Enjoy your new vehicle, and we look forward to helping you again in the future!

Dorsett Hyundai responded

Thank you so much for the 5-star review, Patti! We’re thrilled to hear that your experience at Dorsett Hyundai was professional, helpful, and pressure-free. It’s our top priority to make sure every customer feels comfortable and respected throughout the car-buying process, and we're so glad Briana Craft and the team delivered that experience for you. As a fourth-generation, family-owned dealership serving Terre Haute since 1958, we take great pride in creating a friendly, transparent, and customer-focused environment from the moment you walk in. Whether you're here for a new Hyundai, financing assistance, or routine service, we're here to help every step of the way. Thank you again for choosing Dorsett Automotive—we appreciate your trust and look forward to serving you and your family for years to come!

Dorsett Hyundai responded

Dear LAURYNGREVEN, Thank you for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Gina at Dorsett Hyundai. It’s great to know she was able to answer all your questions with kindness and patience. We truly appreciate your feedback on the sales price transparency and finance experience, and we’ll continue to strive for excellence in every aspect of your visit. Thank you for choosing us, and we look forward to serving you again in the future! Best regards, The Dorsett Hyundai Team

Dorsett Hyundai responded

Thank you so much for your amazing 5-star review and for being such a loyal Dorsett customer! We’re honored that you chose to purchase your 2012 Hyundai Azera brand new from us—and that even now, living in Indianapolis, you still trust Dorsett Hyundai for every service and oil change. Your commitment truly means the world to our fourth-generation, family-owned dealership. Since 1958, we’ve proudly served the Terre Haute community with honest pricing, expert workmanship, and attentive service. It’s wonderful to hear that your Azera has been a great investment and that our team, including Michael Driver, continues to provide the high level of care you deserve. Thank you again for your trust and recommendation. We look forward to many more years of keeping your Hyundai running smoothly! If you want, I can help craft a special loyalty thank-you message or a social media post to celebrate this long-term relationship!

Dorsett Hyundai responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent service experience at Dorsett Automotive did not meet your expectations. We take concerns about professionalism, communication, and trust very seriously, especially as a fourth-generation, family-owned dealership that has served Terre Haute since 1958. We apologize for the long wait and for any confusion caused by the AI diagnostic recommendation or the miscommunication regarding the oil leak. It’s important to us that our guests receive not only accurate service but also feel respected and fully informed every step of the way. Your experience clearly didn’t reflect that, and for that, we sincerely apologize. We would greatly appreciate the opportunity to make this right and restore your trust in our service department. Please reach out directly to our service manager so we can review your visit in detail and ensure your concerns are fully addressed. Thank you again for your feedback—it helps us grow and improve.

JRLAUE responded

I will reach out to service manager.

Dorsett Hyundai responded

Thank you for the 5-star review and for recognizing Kainen and Eric for their excellent service! We’re so pleased to hear that both team members provided a smooth and helpful experience throughout your visit. At Dorsett Automotive, we believe in delivering a friendly, knowledgeable, and no-pressure environment—and it’s great to know Kainen and Eric lived up to that standard. As a locally owned, fourth-generation dealership serving Terre Haute and the Wabash Valley since 1958, we’re proud to offer a wide selection of new Nissan, Hyundai, and Mitsubishi vehicles, along with the largest inventory of used cars in the area. Whether you're purchasing a vehicle or visiting us for service and maintenance, our team is here to guide you every step of the way. Thanks again for your kind words and support. We look forward to serving you again soon at Dorsett Automotive!