Doug Smith Chrysler Dodge Jeep Ram
American Fork, UT
Filter Reviews by Keyword
By Type
73 Reviews of Doug Smith Chrysler Dodge Jeep Ram
Wasted our time We drove up to the dealership after talking to the salesman at length about a used vehicle. He told us that there were some "minor" scratches on it & We drove up to the dealership after talking to the salesman at length about a used vehicle. He told us that there were some "minor" scratches on it & that otherwise, it was a great car. So, we took him at his word & made the 30 minute drive. He stressed that it had been completely checked out by their techs and was in great mechanical condition, had passed the safety & emissions, etc. Well....the trunk of the car had about a half a dozen scratches that were about 1/2" WIDE by a foot long! There was a lot of abrasion on the trunk where paint was worn away. There was a rusted dent in the hood as well. But the experience got worse. I started the car & it had run for about 10 minutes before we even attempted to drive it and it would not get warm inside the cab even after driving for a few minutes. So we turned around and brought it back. We lifted the hood and the explanation was easy to see --- there was not a DROP of coolant in the reservoir. None. So they put some in but we walked. It left huge doubt in our minds about how well this car had been checked out by their techs. Making sure the car has the necessary fluids is so BASIC! Who knows how long the car had been running on no coolant & what damage might have occurred? It is not a dealership we would return to. More
Great service, great prices I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care of us and we are very happy so far. More
Amazing experience Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier with my purchase! More
Stress free car buying! Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came in for a test drive a few short hours later. Very impressed with the low pressure atmosphere and helpful staff. Jeff in finance is great! More
Disappointed After The Sale I recently bought a used 2014 Ford Mustang Saleen from Ivan. The day of the sale (9/26) was a good experience. I had asked ahead of the day of the sal I recently bought a used 2014 Ford Mustang Saleen from Ivan. The day of the sale (9/26) was a good experience. I had asked ahead of the day of the sale if all the Saleen specific manuals and documents were with the car. Well, they were no where to be found. I asked Ivan to follow up and to send me the manuals. I have heard nothing, More
Great Price and Low Pressure Car Buying As a woman shopping for a car on my own, I was wary of high-pressure sales. Before I came to Doug Smith Autoplex, I had three salesmen with varying de As a woman shopping for a car on my own, I was wary of high-pressure sales. Before I came to Doug Smith Autoplex, I had three salesmen with varying degrees of experience "gang up" on me, trying to convince me to buy instead of giving me time to think about the decision. I had the opposite experience with Mike Brown at Doug Smith Subaru. He helped me find exactly the car I came to see, answered all my questions, explained my buying options, and didn't pressure me to buy. He even called me the next business day to let me know there had been other potential buyers interested in my car so I could stake my claim on it. The car was a great price, a little under the suggested book value, and I couldn't be happier with my purchase. More
Great Experience, Great Dealership! Doug Smith Autoplex was the perfect place for us to find our perfect car. My husband and I had been to countless dealerships before, and I wish we wou Doug Smith Autoplex was the perfect place for us to find our perfect car. My husband and I had been to countless dealerships before, and I wish we would have gone to Doug Smith's first! Joey Di Regolo helped us find the perfect car for us and, unlike other dealerships, was not pushy AT ALL. The experience was totally stress free and we walked away with the perfect car right in our price range. Joey really made the whole experience wonderful. I would definitely recommend Doug Smith Autoplex to all my friends and send them straight to Joey! More
hands down the best dealership in Utah Doug Smith Autoplex is the best dealership in Utah hands down!!! They take great care of their customers, they go above and beyond to make sure we ar Doug Smith Autoplex is the best dealership in Utah hands down!!! They take great care of their customers, they go above and beyond to make sure we are happy... I wouldn't go anywhere else to buy a care... More
Will never go anywhere else! Walked into Doug Smith on a whim. Chase was AMAZING and we left with 2 new cars! Couldn't have asked for a better experience. Walked into Doug Smith on a whim. Chase was AMAZING and we left with 2 new cars! Couldn't have asked for a better experience. More
Two in a row! This is the second vehicle we've purchased from Doug Smith and had the identical experience. We found the exact vehicle we wanted for the perfect pric This is the second vehicle we've purchased from Doug Smith and had the identical experience. We found the exact vehicle we wanted for the perfect price and even better financing. Pedram helped us with our Mini Van and Tyson helped us find a new Ram truck. I am shocked at the service, expertise and all around great service! We'll be back and we'll definitely be telling ALL of our friends! More