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Dover Mazda
Dover, OH
1,270 Reviews
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Showing 1,270 reviews
Verified Customer
January 08, 2023
Excellent service. The service department was able to get me in and out quickly. They addressed the problem correctly and were able to fix it the same day. The service department was able to get me in and out quickly. They addressed the problem correctly and were able to fix it the same day. More
by pierce
Employees Worked With
Jim Toland, Cody Toland
January 01, 2023
Excellent customer service. If you want a dealership that cares about their customers, this is the place to be. Thanks Mike!! If you want a dealership that cares about their customers, this is the place to be. Thanks Mike!! More
by davis_clint
Employees Worked With
Doug Moore, Bill Hodous, Randy Hill, Mike Hastings
December 31, 2022
They were quite helpful with my situation with my gmc trucks hmi module where gmc wasn’t l got great service from Nicholson gmc l wasn’t happy with gmc not taking responsibility for their mistake but not trucks hmi module where gmc wasn’t l got great service from Nicholson gmc l wasn’t happy with gmc not taking responsibility for their mistake but nothing but praise for Nicholson More
by dvkleggett
Employees Worked With
Randy
December 30, 2022
This was the very Best car buying experience I have had. That says “a lot”. Everyone I dealt with took their time and made me feel Welcome and comfortable. That says an awful lot for an older single woma That says “a lot”. Everyone I dealt with took their time and made me feel Welcome and comfortable. That says an awful lot for an older single woman who has big apprehensions about going to a car dealership on my own. There was no “High Pressure” and no dickering. They said what they would give me for my car and what they wanted for their car. I am 100% satisfied with this car buying experience. More
by Prdevaul
Employees Worked With
Doug Moore, Doug Alsept, Joe Penrod, Mike Hastings
December 30, 2022
Service department was attentive to my needs and professional. I appreciated the text message to serve as a reminder of my appointment as well. professional. I appreciated the text message to serve as a reminder of my appointment as well. More
by baker391
Employees Worked With
Cody Toland
December 22, 2022
If I could have given negative stars I would have. Went in for oil change and tire rotation on Dec 16. They came out and showed me my 2 air filters that needed replaced. I inquired about price and oka Went in for oil change and tire rotation on Dec 16. They came out and showed me my 2 air filters that needed replaced. I inquired about price and okayed the 2 air filters to be replaced. Paid my bill which came to $204.00. Got in my vehicle and massively strong odor of something but thought perhaps technician had oil or gas on their shoes. Drove the car and started getting light headed and nauseated. Got home and got out to find something smoke like coming out from under the hood. Called Chuck Nicholson Mazda and they asked if I would bring it back, which I did. The front desk person came out and told me the technician had not secured the oil cap and it was sitting sideways and oil pumping out onto my engine making it smell and look like it was over heating. I got a, “sorry about that” as they apparently hosed off the engine, tightened the cap, and stuck air fresheners in my car and that was all. Took it home and next day big xxx oil puddle on my garage floor. My husband put down a piece of cardboard in case it continued to leak. Sure enough, next day - yep. Coming home last night I could still smell something like it was overheating. My husband took it to another shop today to get checked out and was reported the oil plug was only “finger tightened” and could have come off at any time and take a guess what that would have done to my Mazda? They were not even sure synthetic oil had been used so another oil change again today of almost $75. So, I do not know what dumb xxxxxxx(s) (and I’m being extremely nice when I say that because I could use harsher words at this point) Chuck Nicholson has working for them but you can best your xxx I will NEVER step foot back in there, nor will I ever buy another vehicle from them! I do love my Mazda and I take great care of it but I will NOT tolerate that kind of “service!” Word of mouth is powerful and I intend to use it! They may be local to Dover, OH, but they need a complete overhaul in their service department! Get your xxxx together, people! Not ok by any means! More
by heidimazgay
Employees Worked With
Jim Toland, Cody Toland
