I have been a Toyota owner for decades, in fact my 1988 FX is still my running around car and is Toyota's best advertisement. However when I started to have issues with the factory paint job on my 2011 Rav4 (Blizzard Pearl---look it up guys, this paint was a problem) I was told that the car must have been repainted because several years ago it was rear-ended. Well as it turns out the car was not repainted and there is an acknowledged problem with the factory white paint used for several years on a number of Toyotas, most particularly the Rav4s. The years are apparently 2009 to 2015. After several years the paint starts to come off in sheets. Delamination it is called. The paint simply separates from the primer and there is nothing that can be done to stop it. Armed with this information and after calling to the very nice people at Toyota Corporation I went back to Dowling to let them know what I had found out so that they could be helpful to the next bewildered customer who comes in the door with the same problem. I was very polite, I was not angry, I was not asking for anything. They basically threw me out telling me that my car had been repainted (not true) and it was not Toyota's paint job. Wow! I was stunned. They had a customer in there out of ear shot and I was not making any sort of fuss but they did not want to hear it and turned angry and aggressive. I would never go there for anything. That is no way to treat a person.