Downey Hyundai

Customer friendly service from sign in to the delivery of my car. Environment was very clean and very comfortable. of my car. Environment was very clean and very comfortable. More

Dealership was very attentive to our care. Fernando really went above and beyond to help me get my car out. Fernando really went above and beyond to help me get my car out. More

Mussa was very helpful and very accommodating. He must have given me test drives of 5 different cars. He debated price for a long time, but ultimately settled on a fair market price near the end o He must have given me test drives of 5 different cars. He debated price for a long time, but ultimately settled on a fair market price near the end of the interaction. More

they only make me lose my day of work saying that the system is useless and that I should come back another day system is useless and that I should come back another day More

Great service, Ricardo was a big help getting in and out quickly. Would recommend and will continue coming back for Hyundai service. quickly. Would recommend and will continue coming back for Hyundai service. More

The staff is very friendly and helpful. Your advicer makes sure that they address all of your concerns. Your advicer makes sure that they address all of your concerns. More

Electric vehicle buyers beware. When they show you the price of your car, they are showing you the "net price" that already incorporates the $750 customer rebate from the state of C When they show you the price of your car, they are showing you the "net price" that already incorporates the $750 customer rebate from the state of California. Your purchase price is actually $750 more than what you think you are paying, they are stealing your rebate. Extremely unprofessional and dishonest. More

I bought the car prior to it being delivered to the dealership. The whole process was terrible. It's one thing that the delivery itself was 3 months delayed but the run around that I got was unbelieva dealership. The whole process was terrible. It's one thing that the delivery itself was 3 months delayed but the run around that I got was unbelievable. The initial purchasing experience was pretty normal but after signing the papers, it was an awful experience. I understood going in that the car was to be delivered 2 weeks later. I had to call the dealership 4 times in the span of 3 months before receiving the car. The dealership/salesperson had not initiated a call until the very day it arrived. In almost every correspondence after signing of the papers, the salesperson did not contact me. I had to initiate. He stated a couple of times that he tried to reach me but never left me a voice message (I just got a missed call). When I called two weeks after purchase regarding the status of the car, he stated that it was on its way but not yet. "Probably in two weeks". When two weeks went by, I called again and he stated that it was still "on the road". Then time went by and I called again and still no status. That went on for 4 separate occasions and in each time, he kept stating that it was "not [dealership] fault." As a customer, it doesn't matter if the fault is on the manufacturer, supplier, transport or the dealership. They all represent the brand "Hyundai" and the fact that he kept blaming something else other than his dealership is not MY PROBLEM. If he initially just gave a plausible ETA without the "It's not our fault" stuff I would have understood. Also, I originally requested that the car be delivered to my home. When the car arrived at the dealership, I reminded the salesperson that I wanted it delivered. I asked if they were going to deliver it via a tow truck. He confirmed with his manager that they do not do that, they just drive it over. I told him that I didn't want them to add miles to the car so I had to go pick it up. Then he proceeded to tell me that I had to come in anyways because the finance papers had to be re-signed. The financing was a whole other issue. When I originally purchased the car, I went through the Hyundai financing option and went through it's process of credit checks, signing papers etc. But since the car was delivered 3 months later, I was informed the day I had to pick up the car that the paperwork needed to be redone. That was news to me. When I arrived at the dealership & went through the financing again, I specifically asked the finance person if another credit check had to be done and he stated "no". That was either a blatant LIE or incompetence. He stated that "you just had to re-sign the papers." I found out a couple of hours later that another credit check went through. Now I have 3 credit check on my credit report for this whole car buying experience. This was my first Hyundai and it it was THE WORST car buying experience I've ever gone through and I have purchased over 12 cars over the years! More

Jaclyn was vary polite and professional made sure I knew exactly what to expect the amount of time it should take The entire service department made sure that I was taken care of .Amazing experience! exactly what to expect the amount of time it should take The entire service department made sure that I was taken care of .Amazing experience! More

I really really enjoyed my salesmen Mussa he was friendly, patient and took his time to explain things no rush. I would recommend him as one of the best salesman. friendly, patient and took his time to explain things no rush. I would recommend him as one of the best salesman. More