Downey Hyundai

Service I like the customer service that's very important for me Cesar is willing to answer any concerns they I have with my car. Thank you Cesar . I like the customer service that's very important for me Cesar is willing to answer any concerns they I have with my car. Thank you Cesar . More

Great Good service I will refer some one & would gladly come back again. Mike was very helpful & everything went quick & everything was ready to go when I a Good service I will refer some one & would gladly come back again. Mike was very helpful & everything went quick & everything was ready to go when I arrived. More

Good service Great customer service will definitely be back here for the next oil change. The place was very welcoming and sales person who helped he was very poli Great customer service will definitely be back here for the next oil change. The place was very welcoming and sales person who helped he was very polite. More

Travelled from San Diego to find perfect car! We were looking for a specific color combination and traveled to Downey to buy our car. Francisco even came in on his day off to help us with the tran We were looking for a specific color combination and traveled to Downey to buy our car. Francisco even came in on his day off to help us with the transaction. Everyone was kind and efficient and we were on our way back to San Diego in less than 1 hour with our new car! More

Recent Service Cesar is awesome! He finds solutions and keeps the client updated on status. He makes getting your car serviced a pleasant experience. Thank you Cesar Cesar is awesome! He finds solutions and keeps the client updated on status. He makes getting your car serviced a pleasant experience. Thank you Cesar! More

Found exactly the car I wanted The Kona EV sonic sliver was a difficult car to find on my area but I Adam was able to find car. he keep me update on progress. The Kona EV sonic sliver was a difficult car to find on my area but I Adam was able to find car. he keep me update on progress. More

Staff were very friendly and accommodating. The service on the car was done in a timely manner and the free car wash was awesome. The paper work provided explained services obtained. The service on the car was done in a timely manner and the free car wash was awesome. The paper work provided explained services obtained. More

Great service I have received great service be all at the service department but specially by Cesar. He was very helpful and friendly and answered all my questions. I have received great service be all at the service department but specially by Cesar. He was very helpful and friendly and answered all my questions. More

Great experience! As a whole the dealership was a great experience, but specifically the sales associate I dealt with, Adam, was amazing. I bought a Kona and Adam made As a whole the dealership was a great experience, but specifically the sales associate I dealt with, Adam, was amazing. I bought a Kona and Adam made the process very easy and made sure that I felt comfortable during the entire process. I appreciate the service I got here and I love my car! More

You Were Awesome Until I Had To Deal With Parts and Service. Parts and Service ruined it for your outfit. Between trying to have conversations with two young men who did nothing but mumble, and who seemed to ha Parts and Service ruined it for your outfit. Between trying to have conversations with two young men who did nothing but mumble, and who seemed to have no idea what their jobs were and obviously had no idea what was going on with my car. They each gave me different stories. I spent 21 minutes total waiting on the phone. This was frustrating and caused me to be concerned about the quality of work being done. I suggest you train your support team to learn to speak clearly and with confidence when on the telephone and to know what their talking about. Also, it was maddening to find out that the 7-day insurance policy I was given didn't mean anything when after a couple of days the car overheated and stranded me for 3 days in a town where I did not live. I had pets I was worried about. Prior to that I went to a gas station to get gas only to find out that the door to the gas cap would not open. It was bent and appeared to have been forced open. These two things were fixed. I also had a front side light fall into the car which I was told they could not fixed because they would have to take off the whole bumper to do that. The sales manager was adamant that he would not give me a loner car because I had not yet purchased my own insurance. Well they gave me 7 days in which I planned to purchase my own insurance (which I did before their imposed 7 days). Why did the policy your dealership gave me not supply me with a loner car when the problems with the car were yours to begin with. All this after owning the car for about 3 days. PS Cesar (SP?) was not one of these two young men I spoke to in Parts and Service, and the ratings below only pertain to Adam, my salesman. Sincerely, Arlene S. Drummond More