Downey Hyundai

Friendly and good service Eddie was very friendly and helpful and the service was satisfactory over all. Environment was relaxed and no pressure was exerted to sell additional Eddie was very friendly and helpful and the service was satisfactory over all. Environment was relaxed and no pressure was exerted to sell additional options or accessories. More

Easy and everyone was helpful. Very kind staff and It was a really positive experience, for my first time buying a car they took care of me and were patient. Very kind staff and It was a really positive experience, for my first time buying a car they took care of me and were patient. More

Repairs Had some routine maintenance work done and discovered a coolant leak on my engine block. Waiting for the warranty approval along with parts on backor Had some routine maintenance work done and discovered a coolant leak on my engine block. Waiting for the warranty approval along with parts on backorder took over a month for all the repairs. More

Great customer service, Great warranties!! They finished fixing my car sooner than estimated. The guys were very helpful. I had warranties and coverage I was unaware of, so I didn't pay a cent They finished fixing my car sooner than estimated. The guys were very helpful. I had warranties and coverage I was unaware of, so I didn't pay a cent to get my car fixed. I'd recommend a Hyundai any day! More

Great service, but... My last visit was a little "eh" I had to do major work on my vehicle and came out to over $1000. I advised the service guy if he could probably do a d My last visit was a little "eh" I had to do major work on my vehicle and came out to over $1000. I advised the service guy if he could probably do a discount and he was quite rude about it. I had the get the manager involved and the manager was quick to offer me a small discount for being a loyal customer since 2012. It didn't matter that it was $20 off, what matters is that the person would try. He also advised that my tires weren't roatated (even tho this was part of my bundle) he said my tires were old and needed replacement anyway ( 2yr old tires) .. I was just ready to get out of there wasn't in the mood to make a big deal. This recent trip I was seen by a young man named Cesar. His customer service skills are amazing. Before I left he looked at my tires and said "have ur tires been roatated?" I said nope! Just the fact that pays close attention to detail is amazing. If you want great service I recommend you ask for Cesar! Cesar More

Rercsll on my Engine I like the way Randle service me I like the way he kept texting me once or twice a week to let me know when the engine got there I appreciate the comm I like the way Randle service me I like the way he kept texting me once or twice a week to let me know when the engine got there I appreciate the communication More

Perfect service The worker was giving good service,and what he promised did happen the way it was supposed to be and gave me a car rented for free The worker was giving good service,and what he promised did happen the way it was supposed to be and gave me a car rented for free More

okay... i guess The service was okay. I use to own a Nissan and at Nissan Cerritos, they meet you and greet you at your car door. They ask you who your appointment is The service was okay. I use to own a Nissan and at Nissan Cerritos, they meet you and greet you at your car door. They ask you who your appointment is with and lead you to the right service person. That person introduces him/herself and guides you. Eventually this person becomes your main service person and over the years rapport is built. None of this happened at Hyundai Downey. No one greeted me in my car. I went in and they called some guy to help me. He took me to his computer and asked for my last name and the service. He punched a bunch of stuff in the computer and said your car will be ready in an hour or so... He did not introduce himself, ask me how I was doing, ask me if my car had any issues.. nothing.... Very weird experience.. After I was waiting for my car outside and one of the workers was making his way inside and was cursing. I think he got in a verbal fight with a customer no clue... Very scary! He looked like he was ready to hit someone. I will be going to Hyundai Cerritos to hopefully have a better experience. More

This dealership is okay. Nothing extraordinary about it. Front desk person isn’t really helpful. They kind of brush you off and don’t acknowledge you. Waited for the only front desk person for 5 minutes and Front desk person isn’t really helpful. They kind of brush you off and don’t acknowledge you. Waited for the only front desk person for 5 minutes and then he directs me to the cashier. Waste of my time. At least they offer an Uber shuttle since the wait is long. More

Great Service Friendly and fast service. They were considerate of my wait time and minimized it to the best of their ability and took care of all of my concerns. Friendly and fast service. They were considerate of my wait time and minimized it to the best of their ability and took care of all of my concerns. More