Downey Hyundai | Page 368

Professional and knowledgeable staff Adam made the car buying experience less stressful than I anticipated. He was very patient and knowledgeable about the product. I am very satisfied wi Adam made the car buying experience less stressful than I anticipated. He was very patient and knowledgeable about the product. I am very satisfied with my new purchase. More

Disappointed Hyundai Loyalist This has been my 5th Hyundai product in the past 9 years and the third from this dealership. Disappointed, is the word I'll use for the overall exper This has been my 5th Hyundai product in the past 9 years and the third from this dealership. Disappointed, is the word I'll use for the overall experience. The dealership has evidently gone through some extensive personnel changes in both the sales and service departments. While very friendly and professional at first, a lot is left desired after the sale. I am a Veteran and was offered (after the sale) a rebate only after I complained that I felt there was a discrepancy between the payoff of my trade-in and what the dealer had to pay for that car from Hyundai. I am still waiting for that rebate and it is starting to look like I won't get if after all. I haven't heard from the Sales Representative since I drove off 49 days ago. No follow up at all, and I guess that's okay because I'm familiar with Hyundai and it's products, but what about the new customer who isn't. Not a good practice. More

Service Department, Carlos Ruiz I called to see if there was any openings for car service today and said come over we will accommodate you , come over we will take care of you .... a I called to see if there was any openings for car service today and said come over we will accommodate you , come over we will take care of you .... awesome More

Car Service I took my car in for regular service. Since the moment I walked in, they guys behind the counter were really helpful. Carlos Ruiz went above and beyon I took my car in for regular service. Since the moment I walked in, they guys behind the counter were really helpful. Carlos Ruiz went above and beyond to make sure he provided the best customer service. More

Awesome service! The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact througho The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact throughout the process and made it easier by texting...as I’m at work and can’t speak. More

Excellent Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car More

Trust Is Important It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 sta It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 stars because the people who work on and clean the car do a great job--they shouldn't be crapped on. I'd give 1 star to the dude out front handling the transaction. Don't BS people and make it sound like you're doing me a favor. It's insulting. I hope the rest of the Hyundai ealership in Downey isn't like this. More

Really, A Fantastic Experience. The Salespeople Are Really Professional, And Friendly.They Made It A Very Enjoyable Experience,.I Plan To Go Back To That Dealership In the Very Nea The Salespeople Are Really Professional, And Friendly.They Made It A Very Enjoyable Experience,.I Plan To Go Back To That Dealership In the Very Near Future. More

Recall Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it can be fixed. More

Great! Very professional , courteous ,helpful, and friendly personal in all departments. Sales person who assisted us in buying car was super helpful. Would Very professional , courteous ,helpful, and friendly personal in all departments. Sales person who assisted us in buying car was super helpful. Would recommend car dealer! More