Downey Hyundai - Service Center

Poor communications Never follow up on a call back , had to call several times to get a so call update review on my truck , after 4 days never offered a car rental until i told them I had extended warranty to call several times to get a so call update review on my truck , after 4 days never offered a car rental until i told them I had extended warranty coverage on this vehicle and provided car rental and to top it off I paid cash for this truck not at all satisfy what so ever I’m have a have seemed a lemon law for this and all forward towards it . Then after picking up my truck ten mins after it had the same problem , you think you guys will have took care of it no you didn’t , I seeking you need to compassionate me some how More

I had to replace the engine shield - under the car of my 2017 Elantra. I checked with the parts department for availability and they had the part, so I was told to make an appointment and bring the car in. 2017 Elantra. I checked with the parts department for availability and they had the part, so I was told to make an appointment and bring the car in. The service adviser ( name not known ) told me they will charge $ 110 to replace the part. my appointment was at 11:30 am today (8/10/2022). I was there by that time and a girl (Jasmine ) came out to help me. After getting the details she asked me to sit n wait until one of the service advisers will check in the car. I was waiting until 12:30 pm no one called me. (Maybe Jasmine thought I came to the dealership to watch TV and relax ). I went to the counter and talk to the girl who was there. She checked and told me that no one has checked in my car but said " I will do it right now", then I told her that the service adviser told me they will charge $ 110 to replace it. She said that their charge per hour is $ 210. That means they will charge $ 210 to replace the part. I asked her to keep the promise and am not going to pay $ 210 for this simple job. So asked her to bring the car out for me to buy the part and leave. I bought the part ( invoice # 126483 ) and left the dealership. I was in this dealership previously on two occasions and have no complaints about those. * ( invoice # 111454 - 25 May 2021 - Service Advisor - Jaclyn Fernandez- 370 ) * ( invoice # 305768 - 13 July 2022 - Alexander Abarca - 740) Within half a mile from the dealership that there is an auto repair shop. I went there and asked them to replace this part. They did it right and charged $ 20 only & took just 15 minutes to do the job. This is an example of how dealerships rip off customers. 60 mints vs 15 mints / $ 210 vs $ 20 I never ever step into this Dealership again. They don't deserve any star but unfortunately, I don't have any option other than giving 'ONE STAR'. ( I checked with Mission Hills Hyundai - they charge $ 90 to replace this part ) More

HORRIBLE SERVICE! ! AVOID THIS DEALERSHIP, DO NOT COME HERE! THEY SIMPLY DO NOT CARE UNLESS YOU RAISE YOUR VOICE TO THEM! ! AVOID THIS DEALERSHIP, DO NOT COME HERE! THEY SIMPLY DO NOT CARE UNLESS YOU RAISE YOUR VOICE TO THEM! More

Did not clarify everything that needed to be done that day. I received email with more concerns about my vehicle than was told in person. day. I received email with more concerns about my vehicle than was told in person. More

This dealership looks like it’s gone down with service quirks … Libby looks dirty … donuts n coffee used to be offered … oil change .. no more sticker reminders for your next oil change … car wash was fas quirks … Libby looks dirty … donuts n coffee used to be offered … oil change .. no more sticker reminders for your next oil change … car wash was fast n left spots … staff is cordial n friendly like always . More

Fernando was a really big help, with the shortage of employees and with the last minute show up from me, he was able to get my car serviced (sensor change) completed in no time. With this type of serv employees and with the last minute show up from me, he was able to get my car serviced (sensor change) completed in no time. With this type of service and friendliness, how can I stop coming here. Keep this up and I'll keep coming back. Thank you More

Alex offered amazing service excellent communication and was very prompt and honest. We drove over thirty minutes out of our way the service from Alex was totally worth it. was very prompt and honest. We drove over thirty minutes out of our way the service from Alex was totally worth it. More

If I knew buying from Downey Hyundai was going to be a nightmare I would’ve never done business here. They’ve had my car for 4 months, and my car is still spazzing out the next day of pick up. They claim nightmare I would’ve never done business here. They’ve had my car for 4 months, and my car is still spazzing out the next day of pick up. They claim to have done a test drive but yet, the next day after pick up my car shut down and now my car is shaking uncontrollably and my engine light is on. On top of this, the service manager Angel, is unprofessional and unqualified to have that position. He was extremely rude and unhelpful when explaining my car issues and why I was dissatisfied with the service I was being given. He would not let me finish any of my sentences and kept cutting me off, and had a horrible attitude towards an upset customer. I do not recommend Downey Hyundai and I would never purchase here again. More

Love the service there and love everyone’s customer service. Everyone always has a smile and they always greet you. service. Everyone always has a smile and they always greet you. More

Overall my experience there was pretty good. They stayed till after hours helping me sign all my paper work They stayed till after hours helping me sign all my paper work More