Downey Hyundai - Service Center

Extremely disappointed with the customer service provided by Erica Ramos. She sure needs training on how to talk to customers. She should record herself. When it was time to pick up my car. She stated, I onl by Erica Ramos. She sure needs training on how to talk to customers. She should record herself. When it was time to pick up my car. She stated, I only had one free service left. When on the Hyundai website and on the window sticker says it comes with 3 years of 30,000 miles whichever comes first and she said I only entitled to 4 services and that I already used them up because I'm taking my vehicle before it's time to get service. Mind you the car comes with a service reminder and it tells you when it is time to get the vehicle service. Which I brought it up and on a very rude way she stated "Well do you want to pay for it or do you want to use your service". I think she should have chosen her words better or change her tone. Then she said if I had any problems with it to call Hyundai. Big No No!. However, she was really quick at trying to upsell me additional services which I declined because I can get them done at your competitors for way less money. In addition to that, I approached her to ask how much longer it will take to get my car back and she rudely said. I told you it was going to be an hour and 1/2. Definitely dissapointed, I think, I may start taking my car for service to another location and for sure this will be last Hyundai (mind you this is my 3rd Hyundai I have bought). More

Service was quick , I will defenetly recommend it to my friends . Awesome service Thank you Hyundai friends . Awesome service Thank you Hyundai More

I was fully satisfied with the service of my vehicle, Jackie always going out of her way me. Jackie always going out of her way me. More

Service was excellent. Friendly and professional , I made an appointment showed up , they took my car for service and after like 1 hour and al half they bought my car washe Friendly and professional , I made an appointment showed up , they took my car for service and after like 1 hour and al half they bought my car washed … I’m happy with the service More

Great experience with the staff at Hyundai Downey. I will happily use their service department in the future. I will happily use their service department in the future. More

Erica in the service department did a great job helping me out. I am very happy with the service done to the car and the customer service Erica gave me. me out. I am very happy with the service done to the car and the customer service Erica gave me. More

Great service! staff so helpful and friendly, they always greet you with a great smile no long faces!! staff so helpful and friendly, they always greet you with a great smile no long faces!! More

Excellent Jacqueline makes you feel like family Service was great and they provided a ride to and from where I live great convenience and communication was great and they provided a ride to and from where I live great convenience and communication More

Very smooth process, everyone was attentive, great service and experience. Ricardo was very helpful and accomodating. service and experience. Ricardo was very helpful and accomodating. More

Very nice interaction with service personnel. Erica and the rest of service staff were very professional yet fun to talk to. Erica and the rest of service staff were very professional yet fun to talk to. More