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2,281 Reviews of Downey Hyundai - Service Center
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Verified Customer
November 12, 2021
My only complaint is that there is no 'expected wait time' when you make an appointment for a specific job. Lot's of email reminders but no one said a "two and half to three hour wait" until I walked in time' when you make an appointment for a specific job. Lot's of email reminders but no one said a "two and half to three hour wait" until I walked in and that was hard for me, otherwise, everyone is really nice and it has A/C and coffee (and bad Fox 11 TV on all day long) and easily accessed bathrooms and a few vending machines and everyone wore their masks. I chose this center over a number of others within the same or near distance range because they had the best reviews. One was half the distance but also half the stars. I'm glad I came here. It's difficult to find anyplace anymore where the employees pretty much all seem agreeable. Downey Hyundai has managed to create a very balanced atmosphere. Kudos! "How well did the dealership sanitize the vehicle?" - I didn't see anything obvious in this 'required vehicle sanitation' process that we are asked to rate. Did they use the paper mats on the floor and stuff? Yes, and that has always been a basic thing to do. Did they like wipe everything down and clean etc? No, not that I could detect. I had to respond with 'not applicable' for the Covid related vehicle protocol questions because we aren't present when that stuff is supposed to be happening. Maybe change that questioning or leave a visible proof of disinfection? Like a sticker or a mint. A strip of paper on the steering wheel? LOL I don't know but I can't tell anyone what they did or did not do after taking my car back and it was as 'dirty/clean' when I got it back as it was when I left it. More
by RISEABOVEITGIRL
Employees Worked With
Ricardo Velazquez
November 10, 2021
As always they take good care of us. Humberto kept us updated with the service. Thank you. updated with the service. Thank you. More
by YRICH02
Employees Worked With
November 05, 2021
Scheduled appointment for a recall and oil change with option to wait for it ….. 5 hours could of been longer but thanks to Pedro Salas he got me out and I wasn’t not assigned to him I was assigned to Car option to wait for it ….. 5 hours could of been longer but thanks to Pedro Salas he got me out and I wasn’t not assigned to him I was assigned to Carlos Hernandez and he left More
by BLUEALONSO
Employees Worked With
Pedro Salas in service Department
November 02, 2021
Service was great like it is always ..very friendly service staff .. gets you in and out service staff .. gets you in and out More
by HIN713
Employees Worked With
Moe Saab, Fabian Sanchez, Daniel Saab, Anthony Saab, Francisco Martinez, Adam Hijazi, Alex Awada, Mike Baitieh, Sonny Meekkhael, Johnny Naime
