Downey Hyundai - Service Center

Amazing job from Carlos Carlos from the service department did an amazing job taking care of my vehicle I highly recommend him for service on your vehicle you will not be dis Carlos from the service department did an amazing job taking care of my vehicle I highly recommend him for service on your vehicle you will not be disappointed! More

Dissatisfaction, bad information I waited for my vehicle to get an oil change and waited over 40 mins before having my car released back to me after being told by workers my car was r I waited for my vehicle to get an oil change and waited over 40 mins before having my car released back to me after being told by workers my car was ready when it was not also I was told that a part in my car needed maintenance when it was not checked if it had been they would have noticed that was taken care of prior to my oil change More

Comfortable Experience I am always notified service is required on my car, easy to make appointments, staff is friendly and very helpful, and easy to talk too. I am always notified service is required on my car, easy to make appointments, staff is friendly and very helpful, and easy to talk too. More

excellent service Came in for 15k service. Process was smooth and Ceasar at the desk was very detailed and gave me updates during my wait when my car would be ready. Came in for 15k service. Process was smooth and Ceasar at the desk was very detailed and gave me updates during my wait when my car would be ready. More

Great customer service Mr. Soto was very helpful with everything. He explains the process and keeps you updated. Great customer service! Thank you Mr. Soto for all your help Mr. Soto was very helpful with everything. He explains the process and keeps you updated. Great customer service! Thank you Mr. Soto for all your help. More

Fast and friendly! Carlos in the service department was very quick to get me checked in for my 9:00am appointment. I was there for a faulty trunk latch. Carlos listened Carlos in the service department was very quick to get me checked in for my 9:00am appointment. I was there for a faulty trunk latch. Carlos listened to the issue I had, entered in all of my information, and then arranged for Uber to take me back to work and also to bring me back to the dealership to pick up my car. I was notified via text that my car was ready and all I had to do was tap a link for Uber to pick me up. All was very seamless thanks to Carlos and the service team. More

Ineffective Pretty much told me I was a liar--couldn't find computer history of a problem after 3 visits. Cerritos hyundai immediately knew problem by description Pretty much told me I was a liar--couldn't find computer history of a problem after 3 visits. Cerritos hyundai immediately knew problem by description over tel & found computer evidence. Cerritos fixed in 1d. More

Satisfaction I want to thank Carlos Ruiz Assistant service Manager ... very professional and excellent costumer service . He went out of his way to make sure I go I want to thank Carlos Ruiz Assistant service Manager ... very professional and excellent costumer service . He went out of his way to make sure I got all the information I needed . More

Horrible service I took my car because of a recall. They needed to replace the engine. They did replace it but returned my car with a huge scratch on the side of the c I took my car because of a recall. They needed to replace the engine. They did replace it but returned my car with a huge scratch on the side of the car and on the rim. Now they don’t want to fix it. They refuse to take responsibility. That’s not the way to conduct business. Is unprofessional and wrong. More

Great Service Awesome and quick service. Highly recommend. I called, explained my issue and was prompted to come right in to have it fixed at no cost. Awesome and quick service. Highly recommend. I called, explained my issue and was prompted to come right in to have it fixed at no cost. More