Downey Hyundai - Service Center

Pleasant experience. I had already submitted a review when another request was sent. I guess it was not received. Service agent was courteous & answered my questions. Se I had already submitted a review when another request was sent. I guess it was not received. Service agent was courteous & answered my questions. Service was done in time that was told. I was happy with the whole experience. More

The team at Downey Hyundai went above and beyond! I took my preowned 2017 Elantra, which I purchased from another dealership, into Downey Hyundai after my battery died and the AAA driver who jump-star I took my preowned 2017 Elantra, which I purchased from another dealership, into Downey Hyundai after my battery died and the AAA driver who jump-started it said it needed to be replaced. My car is covered under the second owner warranty, which covers the battery for 3 years after the initial first owner purchase date. That date for me was 38 months ago, JUST 2 MONTHS TOO LATE! However, Cesar, the friendly service technician, reassured me and said, "Let me see what we can do for you." Sure enough, he comes back and tells me they are going to replace my battery in full, no charge, as an act of goodwill! I was stunned! He then told me to wait for about an hour. Only an hour wait and I walked in without an appointment on a very busy day! I walked out of the dealership in less than an hour, (a very comfortable wait in their very nice customer lounge) with a brand new battery and a complimentary carwash. But that's not all. When I initially walked in, I was greeted and helped immediately, absolutely no wait time! As I said before, the place was packed! Then while the technician who was helping me went outside to take photos of my car, 3 different technicians greeted me and asked if I had been helped. You can't beat that level of customer service. Thank you to all the folks at Downey Hyundai, especially Cesar Maldonado, for the excellent service! More

Routine oil change Quick service. Also replaced batteries in remote, ckd low tire pressure and gave future recommendations all in a little over an hour. Ceasar came out Quick service. Also replaced batteries in remote, ckd low tire pressure and gave future recommendations all in a little over an hour. Ceasar came out to give me info within about 45 minutes. Clean waiting area and restrooms. More

Friendly and helpful The service rep, Cesar Maldonado was friendly, polite, helpful and knowledgeable.He listed everything the vehicle needed so it can run well and be saf The service rep, Cesar Maldonado was friendly, polite, helpful and knowledgeable.He listed everything the vehicle needed so it can run well and be safe. Even though this Hyundai service center is farther from me, since it moved, it's still my preferred service center. I've come to expect excellent care and consideration during every visit and that's exactly what I get. Thanks! More

Friendly, fast service Downey Hyundai provided excellent, friendly, efficient service, on the same day that I called for an appointment. Thank you for the great work and th Downey Hyundai provided excellent, friendly, efficient service, on the same day that I called for an appointment. Thank you for the great work and the complimentary car wash! More

Awesome I was very happy to be able to get a same day appt. My service provider was great! He explained to me everything that needed to be done for future app I was very happy to be able to get a same day appt. My service provider was great! He explained to me everything that needed to be done for future appts and even provided prices so that I can be better prepared for next time. The service was done in a timely matter and I was provided great customer service. More

Excellent service I like their honesty and service representative gave me time for explaining deeply about my questions. They also offer me table to do my work and thei I like their honesty and service representative gave me time for explaining deeply about my questions. They also offer me table to do my work and their service is too fast. More

Memorial Day woes; sleepy service agents My 9am appointment took just about an hour for an oil change. The average rating is mostly due to the service agent (female) not giving me a detailed My 9am appointment took just about an hour for an oil change. The average rating is mostly due to the service agent (female) not giving me a detailed rundown of the technicians findings; just handed me the paperwork. She was stepping in for the person who should have helped me. She seemed tired and even mistook me for someone else when I had just seen her an hour before. Whoever brought up my vehicle for me to depart forgot to leave the key and I had to go back in and ask for it. Two service techs came to speak with me but spoke Spanish, which I do not understand. In that period of time that my key could not be located, my vehicle started to do something strange. The locks would lock and unlock in a rapid fashion and the lights would flicker on and off. One of the techs happened to be next to the car after speaking to me (in Spanish which I do not understand) and when I asked him what was going on, he said, “I don’t know maybe your battery is dead.” His brush off comment annoyed me, not only because he is a service technician and should know more, but also because it was a clear dismissal of my concern. More

Hyundai’s service I was pleased with the service I received, the staff was very professional and pleasant . The lounge was clean and pleasant. Carlos was very helpful I was pleased with the service I received, the staff was very professional and pleasant . The lounge was clean and pleasant. Carlos was very helpful More

Service I like the customer service that's very important for me Cesar is willing to answer any concerns they I have with my car. Thank you Cesar . I like the customer service that's very important for me Cesar is willing to answer any concerns they I have with my car. Thank you Cesar . More