Downey Hyundai - Service Center

Fluid flushes and great service I have trusted this dealer for 10 years now with 7 different models. My service rep, Caesar, recommended at 60,000 the fluid flushes for the transmiss I have trusted this dealer for 10 years now with 7 different models. My service rep, Caesar, recommended at 60,000 the fluid flushes for the transmission, coolant, oil and brakes. He's been great in getting to understand how I drive, hard or soft and what would be recommended based on what the techs found on the vehicle. Car is driving like new again with all the adjustments that they continually do. very happy with service. If you ever need any service they tend to be very honest compared to other Hyundai dealers that I have visited. More

Friendly customer service Had a great experience with my oil change and tire rotation. I didn’t have an appointment and they were able to accomodate me quick! Had a great experience with my oil change and tire rotation. I didn’t have an appointment and they were able to accomodate me quick! More

Just ok The service wAs just ok. The serviceman who returned our car and paperwork was rather unprofessionally rude. He could use some work on his manners. The service wAs just ok. The serviceman who returned our car and paperwork was rather unprofessionally rude. He could use some work on his manners. More

Horrible While sitting in the waiting room I got a call from Carlos at 3pm saying my car would be ready in 15 min. Still sitting in the waiting room at 3:30 I While sitting in the waiting room I got a call from Carlos at 3pm saying my car would be ready in 15 min. Still sitting in the waiting room at 3:30 I got up and asked where Carlos was. I was told he left he left for the day. Someone else proceeded to check me out. He walked outside to get my paper work handed it to me with the receipt. He did not go over what work had been done to my vehicle. He did tell me my car would be outside in 5 min. I went to pay then went outside where I waited for about 10 min. I went back inside and asked where the car was because it had not come up. He said it should be up any minute. I went back outside waited another 10 min then asked for a manager. I am not sure why because she was not of any help. She was not at all apologetic or compensating me for my inconvenience. When they finally found my car they said they had been looking for the key. I was handed the key when I paid. I left the dealership at 4. I am not sure if it is new ownership but since the move to Downey the service has declined. I had been going to you guys to get serviced since 2014 when you were located on Telegraph. I will not be back. More

Great and Fast Service I went in to take care of a recall notice and 60K service. Cesar explained everything very thoroughly and did not include any services that were alrea I went in to take care of a recall notice and 60K service. Cesar explained everything very thoroughly and did not include any services that were already performed in prior visits. The whole process took less time than I expected. Very satisfied with the customer service. More

Thanks for fixing my car I want to give a shout out to Romero and Daniel thank you so much for helping me out you guys are awesome I want to give a shout out to Romero and Daniel thank you so much for helping me out you guys are awesome More

Awesome service First of all once you enter they welcome you and treat you really nice. I got helped by Cesar he was really helpful and explained everything to me. Ov First of all once you enter they welcome you and treat you really nice. I got helped by Cesar he was really helpful and explained everything to me. Overall nice service. More

Repairs Had some routine maintenance work done and discovered a coolant leak on my engine block. Waiting for the warranty approval along with parts on backor Had some routine maintenance work done and discovered a coolant leak on my engine block. Waiting for the warranty approval along with parts on backorder took over a month for all the repairs. More

Great customer service, Great warranties!! They finished fixing my car sooner than estimated. The guys were very helpful. I had warranties and coverage I was unaware of, so I didn't pay a cent They finished fixing my car sooner than estimated. The guys were very helpful. I had warranties and coverage I was unaware of, so I didn't pay a cent to get my car fixed. I'd recommend a Hyundai any day! More

Great service, but... My last visit was a little "eh" I had to do major work on my vehicle and came out to over $1000. I advised the service guy if he could probably do a d My last visit was a little "eh" I had to do major work on my vehicle and came out to over $1000. I advised the service guy if he could probably do a discount and he was quite rude about it. I had the get the manager involved and the manager was quick to offer me a small discount for being a loyal customer since 2012. It didn't matter that it was $20 off, what matters is that the person would try. He also advised that my tires weren't roatated (even tho this was part of my bundle) he said my tires were old and needed replacement anyway ( 2yr old tires) .. I was just ready to get out of there wasn't in the mood to make a big deal. This recent trip I was seen by a young man named Cesar. His customer service skills are amazing. Before I left he looked at my tires and said "have ur tires been roatated?" I said nope! Just the fact that pays close attention to detail is amazing. If you want great service I recommend you ask for Cesar! Cesar More