Downey Nissan

Awesome experiance Great staff and very cordial when out of their way to get me a great deal George Sicairo was the most friendly sales person great job Great staff and very cordial when out of their way to get me a great deal George Sicairo was the most friendly sales person great job More

Not good at all. I went to get different model you guys promise a lot on tv radio station but everything it's totally different when customers get there. I went to get different model you guys promise a lot on tv radio station but everything it's totally different when customers get there. More

Good service Service was GREAT. However, the surveys requiring a 25 word minimum is a bit irritating. I have no problem giving 5 stars all around for great service Service was GREAT. However, the surveys requiring a 25 word minimum is a bit irritating. I have no problem giving 5 stars all around for great service and I’m not afraid to not give those stars when not deserved but making a survey require a word minimum gets ONE star. Aside from the survey, service is always great. More

Deceptive marketing & selling Techniques I went online to see thier inventory for NEW cars, found a Murano advertising for new car but older model with Vin#, ad online specifically days NEW c I went online to see thier inventory for NEW cars, found a Murano advertising for new car but older model with Vin#, ad online specifically days NEW car. Went, asked if it was new and was informed it was. In addition car displays in new car lot area. Test drove vin# I saw, started negotiations for price, once agreed on price HOURs later I researched car myself and found out it was a USED car with 21,000 miles!! But the entire time manager, staff, finanace people all kept trying to swindle me with used car. All they wanted to do was get me sign close the deal. Unbelievable, illegal, deceptive, dishonest, terrible human beings. In an area of predominantly poor Latino population they are preying on the uninformed buyers and makes me sad and angry. Someone needs to put a stop to these predatory actions. Seeking legal counsel but would love others come forward. More

Deceptive Downey Nissan Buyer beware! Downy Nissan, either put them way down on your shopping list or better yet scratch them off all together.. Review comes from someo Buyer beware! Downy Nissan, either put them way down on your shopping list or better yet scratch them off all together.. Review comes from someone that first of all is brutally honest! Sees black and white and no in between, no gray areas here, has a warm honest heart and likes to think that so do others! THEY DON’T!!! Not by any stretch of the imagination! We like to think the humidity is progressing in the right direction, with that thought in mind I tried really hard to shake off the stereo type view, mentality/image of a car salesperson of the 70’s,80’s,90’s etc... Christ forgive me for being naive and wrong! They are alive and well!!! Shame on me for putting trust and letting my guard down with the folks/snakes at Downey Nissan... I’m a humble Midwestern boy with old school morals and values that’s been saving, planning to purchase a Nissan GT-R for about four years now, due to work, family, life, limited time etc...the internet was the tool of choice in my search. Downey Nissan was offering one of these vehicles, falsely advertised (MINT) used 2018 with 1800 miles which caught my eye. I say falsely advertised for couple different reasons, first of all the car was far from MINT!!! (definition of MINT; denotes the quality of a pre-owned good as displaying no imperfections and being in pristine condition relative to its original production state) I was assured over and over and over again that the car was flawless the original buyer was a regular, only had the car for a month and returned it do to a financial situation the car was mint don’t worry I was told again and again!!! also the dealer wanted almost $3000 on top of the advertised asking price for so-called dealer added options! I should have turned away right there and then! Once again I went against my better judgment and did not follow my gut instinct, site on seen (note to self and everyone else never ever, ever buy a vehicle unseen and trust car sales person! A specially when it comes to used)! After couple weeks of negotiating we agreed on a price $1900 above the asking price for a so called mint condition vehicle. Upon completion of all necessary paperwork/down payment etc...I made arrangements to have my (MINT) dream vehicle transported to its new home. Did I mention that I’m brutally honest and was told over and over and over again that this vehicle was mint! I think I did lol... I was told that the vehicle went thru their vigorous inspection and everything checked out A OK!!! Christ I even received a few photographs/video that were cleverly taken from a distance where any imperfections would be virtually impossible to see! I will make sure to mention this vigorous inspection to the BBB! Few days later the vehicle shows up in my driveway, smiling driver congratulates me while he hands me transportation sheet and wants to go over with me with all the imperfections of the vehicle! Says your aware of these sir correct? As one can imagine I stood there shocked at what I was looking at, I signed his paperwork and got him on his way not his problem while I tried to collect my thoughts while my anger was growing by the second. There were nine imperfections on the trip sheet of my so-called MINT vehicle after taking a close look I found around dozen of them including a curb rash on the right rear wheel which the dealer painted in attempt to fix and cover-up, yet somehow failed to find in the vigorous inspection! Obviously I contacted the dealer angry and disgusted looking for answers, after some finger pointing I was told that they were going to do whatever it takes to make things right and make sure I was happy! For starters had they been honest like I was and not lied we wouldn’t have to do anything to make me happy, after all I got my dream car right! I’m trying to see things from their perspective, what was their thinking process was I not going to see all these things?! Seriously were talking about 100 K car here and regardless of the price even more importantly we’re talking about principles, honesty, integrity which the folks at Downey Nissan have none what so ever! Blatant liars! I thought about keeping the vehicle since in my thoughts they are offering to make things right, so I shipped it to a local Nissan dealer to have a thorough pre-buy inspection to make sure there aren’t any other issues with it mechanical etc…something I should have done in first place! Once again shame on me! Local dealer did not find any mechanical problems with the vehicle but were shocked that I was not made aware of all the cosmetic damages? Shame on me once again for being honest and trustworthy. Downey Nissan to make things right offered me new rear wheel and $1000 towards any repairs needed, at first I thought to myself that’s fair I guess i though about excepting it. After contacting the local dealer to see how much it would cost to bring the vehicle in the so-called mint condition! The gentleman screeched his face and told me sir to bring the vehicle in mint condition you’re looking at somewhere between $4000 to $6000 maybe more! At that point I was done I insisted to return the vehicle, Downey Nissan agreed to take it back, why wouldn’t they, they blatantly lied about the condition but asked that I pay the transportation fees. I asked that they cover at least one away transportation since none of this would be taking place had they not lied, mislead and been honest with me in first place! Breakdown of my $3000 lesson courtesy of Downey Nissan; transport each way $1200 total $2400, transport from my home to local dealer $200 each way $400 total, inspection $150 plus time, frustration anxiety etc… Im sure we all know or may guess the answer to that request! The answer was NO “we cannot compensate transport. Normal dealers do not reverse sales of sold vehicles. Happy Holidays” Seriously do normal dealers blatantly lie as well?! Downey Nissan does!!! Will pray for them. Buyer beware do yourself a favor and take your business elsewhere! One would like to think that there is some good out there and that there are some dealers that are honest and have some honesty and integrity!!! Sincerely Captain Steve More

Great Customer service They showed Great Customer service. They helped me in the area that I needed and continued to show great customer service through out my whole visit. They showed Great Customer service. They helped me in the area that I needed and continued to show great customer service through out my whole visit. More

Service department Highly recommend service advisor John! Went in for and oil change and he was quick and efficient and very professional. Very satisfied with the overal Highly recommend service advisor John! Went in for and oil change and he was quick and efficient and very professional. Very satisfied with the overall service!! More

Great customer service Alfonso P. Is amazing. Great customer service and just a great person! I totally recommend Downey Nissan. Best service I ever had and drived out with Alfonso P. Is amazing. Great customer service and just a great person! I totally recommend Downey Nissan. Best service I ever had and drived out with my brand new 2019 Nissan Altima! Thank you Alfonso P. ! All salesman should be just like you! Great job. Happy customer ! More

They Get the Job done!! Great Customer Service Always! I really like the video service you now offer makes me really understand more what's going on with my vechile! Great Customer Service Always! I really like the video service you now offer makes me really understand more what's going on with my vechile! More

Maintenance service I liked that service was friendly, had a video of service being done and recommendations that I should take care of to keep my Maximum running great. I liked that service was friendly, had a video of service being done and recommendations that I should take care of to keep my Maximum running great. More