Downey Nissan

no good, they calleDme many times, 1st very nice than turned I called Nissan to let sales agent know which car we r interested in, I knew the price my husband wanted was lower payment, I wanted quick charger on I called Nissan to let sales agent know which car we r interested in, I knew the price my husband wanted was lower payment, I wanted quick charger on the car. I told my husband to pay extra $2000 so payment don't increase in car with quick charger First, he made a big mistake to tell them forget the quick charger and offered 2000 extra to lower the monthly oayment, I got very upset, called many times to speak to sales person to let het him know that my husband is misunderstanding about the payment, sales person never once came on the phone, also, operator hung up many times. I went there an hour later the keys were all ready in his hand. I was very upset the sales person I spoke to inquire about the car, sold the car to my husband five hours later. He tells me come to my office to talk I said there is nothing to talk about the car is sold but I needed to know why he did not pick up the phone and what had just happened ,I go sit there and he took off never came back. i asked operator to page him never saw him again, I was there about half an hour. Spoke to person in charge told me I am calling his team a thief .. I never thought about it that way, but now it makes sense The gulty person never came back to the phone or came back to talk to me when I went there. Also, the operator hung up many times, she could have told me that sales agent was busy. My daughter called for my husband said wrong number. They hardly had anybody in the dealership. All this is to get extra 2000 dollars .... My husband told me not to complaint because he is afraid that car is leased and they will give hard time... More

The Downey Nissan dealer has real good customer service and very good services and a real quick and fast with my oil changes and maintenance and very happy with my dealer and very good services and a real quick and fast with my oil changes and maintenance and very happy with my dealer More

Great customer service. Very friendly and attentive. Everything was returned on time. Definitely coming back every time for service. Called back to make sure my car was running smoothly. Everything was returned on time. Definitely coming back every time for service. Called back to make sure my car was running smoothly. More

The service at the dealership was great. Randy was amazing. I came in as a walk in and I received immediate service and the wait time was much less than what I was expecting. I was in and out of the d amazing. I came in as a walk in and I received immediate service and the wait time was much less than what I was expecting. I was in and out of the dealership service center in under an hour! More

I am from the central valley (Fresno Area) and after weeks of dealing with shady Nissan dealerships in my area I was placed in contact with Sergey Ulchenko at Downey Nissan through the Consumer Report c weeks of dealing with shady Nissan dealerships in my area I was placed in contact with Sergey Ulchenko at Downey Nissan through the Consumer Report car buying program. The deal sounded way too good to be true when I was given the offer and in all honesty I figured I was going to get the bait and switch. I spoke with Sergey over a few days and he was well aware I was unable to make it down right away and he assured me he would hold the car for me. I frequently sent him questions via text and he quickly answered them. He sent me photographs of of the vehicle and the questions he answered were thorough. I received a break down of the price and rebates I would be receiving along with the finance I requested. Sergey said everything would be prepared by the time I arrived. I drove 3 1/2 hours to Downey Nissan thinking the whole time I was more than likely dealing with just another dealer and going to waste my day. Upon arrival Sergey showed me the vehicle he held for me and assured it was EXACTLY what I wanted. Sergey then took me into "THE ROOM" where he showed me the break down of what the offer was. This is where I figured things would change. What Sergey showed me was to the PENNY of what we spoke about over the phone and the quote he emailed me. The finance was all set up too and no surprises. Sergey said everything would be prepared and it was.....I was out of there in an hour. Sergey then showed me all the features on my vehicle and was very familiar with it since he owned one himself. The car was cleaned, fueled up and floor mats were in their place. Sergey even helped me get my rental returned before I left. This has been my best experience with a dealership ever. Everyone at Downey Nissan was easy to work with. If Sergey moved to a dealership in San Diego I would make that drive, just to have the easy experience. More

Thank you Downey Nissa, Brian Taylor was very Thank you Downey Nissa, Brian Taylor was very helpful, he got me IN&OUT My Wife and I we Highly recommend Downey nissan to anyone whos looking t Thank you Downey Nissa, Brian Taylor was very helpful, he got me IN&OUT My Wife and I we Highly recommend Downey nissan to anyone whos looking to buy new Nissan. Thank You You Guys Rock!!! More

I had an appointment at 8:30am . When i checked in, i was told my car would be ready in 2 hours but my car did not receive service until 12pm. I waited for about 5 hours. was told my car would be ready in 2 hours but my car did not receive service until 12pm. I waited for about 5 hours. More

I just moved to Los Angeles from Inland Empire and had a 17 year relationship with my previous dealership and their staff. Randy Toro was confident that he could assist me with my minor service needs for th 17 year relationship with my previous dealership and their staff. Randy Toro was confident that he could assist me with my minor service needs for the day so I came by even though downtown is closer to my residence. He found upon inspection of my vehicle that there were other issues that could be handled under my warranty. No pressure to spend money I do not have Randy even took care of a loaner for the day. I really appreciated the fact that my car was ready when they said it would be. The reason for the 4 rating of quality of work my car was washed but not dried properly. Also the 4 rating for price, My previous dealership never charged me for oil changes, call me spoiled I guess. More

It started with a 15-20 minute wait to even get an advisor to help me, when my car was finished it felt like me asking the advisor about my car bothered him,I waited an extra hour an a half for a so c advisor to help me, when my car was finished it felt like me asking the advisor about my car bothered him,I waited an extra hour an a half for a so called car wash, lastly an employee driving my car hit the speed speed bump at least 20-25 mph. Its actually my first time owning a nissan and going to a nissan dealer and it will definetley be my last. I also own a toyota truck and consistley take it to the dealer to get it service and even when I expierance a bad day there it stilll doesnt add up to what I expierance at the nissan dealer in (Downey). I guess toyata sets to much of a high standard on what a quality car and service should be. I hope you advise all employees about this issue and remind them about what a 5 star customer service really is.Lastly me engine light was never removed and is still on, and I refuse to go back to save myself the frustration and stress. More

Randy was very helpfull and informative,friendly and with a good actitud,promised the job done in about two hours and it was ready in the time promised,I had a cup of coffee,the price was O K let the sun sh a good actitud,promised the job done in about two hours and it was ready in the time promised,I had a cup of coffee,the price was O K let the sun shine!! and the employees to smile!!!!! I will come back!!! More