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Downey Nissan
Downey, CA
340 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 340 reviews
September 09, 2024
Herby in service is the best advisor that Downey Nissan has. Great customer service and very respectful. Go to him when you go to Downey Nissan. You won’t regret it. has. Great customer service and very respectful. Go to him when you go to Downey Nissan. You won’t regret it. More
by Jay Alvarez
Employees Worked With
Herby Garcia
September 07, 2024
I had an outstanding experience at Nissan Downey, and I want to give a special shoutout to Christian De Leon for making it so seamless. From the moment I walked in, Christian was professional, knowledgeabl want to give a special shoutout to Christian De Leon for making it so seamless. From the moment I walked in, Christian was professional, knowledgeable, and genuinely focused on helping me find exactly what I was looking for. He answered all of my questions with patience and made sure I felt comfortable with every step of the process. What really stood out was his attention to detail and dedication to ensuring I got the best deal possible. It was clear that he truly cared about my satisfaction, not just making a sale. If you’re in the market for a new car and want top-notch service More
by Brian
Employees Worked With
Christian De Leon
August 30, 2024
I had an excellent experience at Downey Nissan. Frankie was incredibly helpful, guiding me through the entire process with professionalism and a friendly attitude. The dealership was clean, and the Frankie was incredibly helpful, guiding me through the entire process with professionalism and a friendly attitude. The dealership was clean, and the team made everything straightforward. Highly recommend Downey Nissan if you’re looking for great service and a smooth car-buying experience! More
by Mauricealonso254
Employees Worked With
Frank
January 08, 2024
I came for an oil change and tire rotation. Also, I mentioned that there was a sensor that kept turning on as I mentioned in the call. I got here and they wanted to charge me $270 for just insp Also, I mentioned that there was a sensor that kept turning on as I mentioned in the call. I got here and they wanted to charge me $270 for just inspecting the sensor. When last time I came for an oil change, they had told me it would be of no charge since it was included in the multi inspection. Downey Nissan needs to check their service advisors and educate them( Randy). More
by Y
Employees Worked With
Randy service advisor
August 24, 2023
Worst lease experience I have ever had with a Nissan dealership. This is my 4th leased vehicle and the entire process at this location was a complete nightmare. Save yourself the hassle and errors and g dealership. This is my 4th leased vehicle and the entire process at this location was a complete nightmare. Save yourself the hassle and errors and go to another location. More
by CardiacRN79
Employees Worked With
Serenio
May 15, 2023
On Sat 5/13 i scheduled an appointment due to a recall on my Nissan Rogue 2020 I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another depar my Nissan Rogue 2020 I called the SERVICE DEPERTMENT in Downey and the technician stated to me that they would need to transfer me to another department for them to schedule me FOR THE SERVICE I stated ok. I spoke with an agent which i informed him i would need a recall on my vehicle for the key fob, i was them scheduled for Monday May 15 7:am. Arrived at the facility at 6:45am waited till they opened Nory acknowledged me an asked may i help you i stated to her I'm here for my recall immediately stated to me we may not have them in stock satd to her why would they inco0nvience customers by not letting them know before we came out there she started they do not know what is in stock. Bottom line is I got up at 6:00am to make this appointment not only to be told they product was not in stock. Nory stated to us Los Angeles may have it Huh?, what since does that make We live 10 min away. TERRIBLE CUSTOMER SERVICE DO NOT CARE ABOUT YOUR CUSTOMERS AT ALL. Finally i asked her was there anything closer Cerritos, santé fe SPRINGS ETC? at that time she called Cerritos and Nory may appointment. Basically Downey needs to clean up their act with servicing YOUR customers. basically we are RUN on customer service AND HOW YOU TREAT THEM NOT HAPPY More
by mcgheegrl89
Employees Worked With
Nory
