Downtown Toyota-Subaru of Oakland - Service Center

It’s easy to set up the appointment. The sign-in is efficient and the service is carried out quickly. I was notified when the work was almost done. efficient and the service is carried out quickly. I was notified when the work was almost done. More

The person who helped me when I dropped off my car was great, explained what was going to be done, and gave me a timeline. He then called back later in the day with an update and new estimated time work w great, explained what was going to be done, and gave me a timeline. He then called back later in the day with an update and new estimated time work would be done (the next day, a Saturday.) Work was ready when it was supposed to be. That’s all great. But the pick up was not. There was only one person helping everyone when I arrived - both people dropping their cars off and people picking up cars. I got in line; it was more of a jumble of socially distanced people than a line, but I had a sense of who was ahead of me. I waited a while for everyone in front of me. Then, the person who arrived after me was attended to- apparently because he was dropping off a car. The one lone rep looked at me and said he’d be right with me. Then, he walked into the garage. When he came back, he asked another person who arrived after me how he could help them. He finally helped me when I asked him why he was helping everyone after me first. There should be a better system, with more than one rep to help. Perhaps that would enable the reps to get to people in a timely and orderly way. For rather pricey service, that wasn’t a good experience. More

Scheduled appointment for recall notice and part was not available the first time I came in. Would have been nice to have been notified in advance to come in another day available the first time I came in. Would have been nice to have been notified in advance to come in another day More

Very good service, very professional in their work and very nice communication with the customer. Completed work in the estimated time or sooner. Very good all around. very nice communication with the customer. Completed work in the estimated time or sooner. Very good all around. More

Kevin Goh took care of me and my car in a timely manner. He did an excellent job in communicating with me and how long it would take. He did an excellent job in communicating with me and how long it would take. More

Had an appointment at 7:50 am didn’t get out till 11:00 am. Ridiculous long waiting period. I was very disappointed just because I also had another appointment at 11:00 all the way in Sonoma California am. Ridiculous long waiting period. I was very disappointed just because I also had another appointment at 11:00 all the way in Sonoma California More

Friendly competent helpful. Highly recommend. Will be back. Had tire maintenance and they took care of it right away. Gave a call when it was ready back. Had tire maintenance and they took care of it right away. Gave a call when it was ready More

Service was very quick and efficient. Overall very satisfied with my experience at Downtown Oakland Toyota dealership. Assistant manager Mr.Chao was very helpful and friendly. satisfied with my experience at Downtown Oakland Toyota dealership. Assistant manager Mr.Chao was very helpful and friendly. More

Efficient, friendly, helpful. They provided free transportation to and from, Dave was extremely helpful and courteous, and I answered all my questions. I will go back. transportation to and from, Dave was extremely helpful and courteous, and I answered all my questions. I will go back. More

Subaru service is so amazing! Every time I go in there they treat me like a king! Highly recommend any one of them to help you!! they treat me like a king! Highly recommend any one of them to help you!! More